Cancel Inconeto the easy way

Overview

Inconeto is positioned as a professional-services provider focusing on e-procurement, contract management and digital invoice processing for organisations. The legal trading name is INCONTO and the company is part of the Whitevision group.

Who uses it

The target audience is organisations that need digital procurement and invoice workflows rather than consumer subscriptions.

Core facts

Below are public facts about the company gathered from available data.

Web

1. Log into your Inconeto account if you have one and look for a subscription or contract area.
2. If a cancel option exists, use it and immediately save or screenshot the confirmation.
3. If there is no cancel option, proceed by email to [email protected] with the required details listed below.

iOS

1. No Inconeto app details are publicly published. If you installed an app, open it and look for a subscription or account settings area.
2. If there is an in-app cancel button, use it and save a screenshot of confirmation.
3. If you cannot cancel in-app, email [email protected] and request written confirmation.

Android

1. No Inconeto app details are publicly published. If you installed an app, open it and check account settings for cancellation.
2. If the app does not allow cancellation, email [email protected] with the contract reference and request confirmation.

Phone

1. Inconeto does not publish a phone number for cancellation. If you were given a phone contact during signup, call it and request an immediate cancellation reference number.
2. After the call, send an email to [email protected] documenting the call time, agent name and cancellation request to create written proof.

Email

1. Send an email to [email protected] with subject: "Cancellation request - [Your name] - [Contract reference if any]".
2. Include: full name, billing address, email used to register, contract or invoice number, start date, and explicit statement to cancel the service effective immediately (or specify a future date).
3. Ask for written confirmation and a final invoice or refund schedule. Keep the sent email and any replies.

Post

1. Write a signed cancellation letter to: Inconeto, Crown Way, CF14 3UZ Cardiff, United Kingdom.
2. Include the same details as the email method and request written confirmation and refund timeline.
3. Send by recorded delivery and keep the proof of postage and delivery receipt.

Cooling-off (14-day right)

If you bought a service online or off-premises you have a 14-day cooling-off period starting the day after you enter the contract. If you cancel within this period you are entitled to a full refund unless you requested the trader to start the service during the cooling-off period. If service was started at your request, the trader may charge for the service performed up to cancellation. See the Consumer Contracts Regulations 2013 and the Digital Markets, Competition and Consumers Act 2024 for the cooling-off framework.

Required proof: copy of your order confirmation, date of order, and written cancellation (email or signed letter).

Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and Digital Markets, Competition and Consumers Act 2024.

End of minimum commitment (6 months)

For Accelerate website build plans there is a 6 month minimum commitment. After this period the contract rolls monthly and requires 1 months notice to cancel. Required proof: contract showing start date and clause for 6 month minimum, and your cancellation in writing.

Applicable law: Consumer Rights Act 2015 regarding terms that are applied to consumers.

Price increase

If the trader increases a recurring price in a way not permitted by your contract you can challenge the increase as an unfair term under the Consumer Rights Act 2015. If the increase was not forecast in your contract you may have grounds to cancel and seek a refund for the period after the price increase if the contract does not allow it.

Required proof: original contract, notice of price increase, and written cancellation.

Applicable law: Consumer Rights Act 2015 and CMA guidance on unfair auto-renewal and price changes.

Death of subscriber

Inconeto has not published a formal policy for death of a subscriber. If this reason applies, submit a cancellation request with a copy of the death certificate and a proof of your authority to act for the estate (executor or administrator). Keep written replies.

Required proof: death certificate, proof of executorship, and the original contract if available.

Legitimate grounds reported by Inconeto

The only legitimate ground explicitly referenced in public research is the 14-day statutory cooling-off right. Inconeto has not published a wider list of accepted grounds for early termination. Required proof: depends on the reason but always provide the contract and written request.

Applicable law: Citizens Advice - cancelling a service.

Before you cancel: negotiate

Research shows no publicly reported retention offers from Inconeto. There are no published discounts or retention packages listed. To ask for a retention offer send a clear email to [email protected] with subject: "Retention request - keep my business" and include your current monthly invoice, the renewal date and a target saving you need. Example script: "I am considering cancelling on [date]. Would you offer a discount or alternative package to stay with Inconeto? Please confirm any offer in writing." Always ask for the exact saving expressed in pounds and the duration of the offer.

What cancelling saves you - concrete math

Inconeto does not publish retail plan prices, so compute savings by switching to a known alternative. Cheapest real alternative from the competitor list is Experi.

Experi monthly: £9 x 12 = £108/year. Experi annual price: £79/year.

Vupiy monthly (Pro plan): £12 x 12 = £144/year. Vupiy annual (Pro plan): £120/year.

Countee monthly: £14.90 x 12 = £178.80/year (annual price listed £179/year).

Example calculation switching from an unknown Inconeto plan to Experi: Inconeto price not publicly disclosed - compare alternatives instead. If you move to Experi annual plan you pay £79/year. If moving to Countee annual you pay £179/year.

Key UK consumer law

Your rights in the United Kingdom are primarily governed by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the Consumer Rights Act 2015 and the Digital Markets, Competition and Consumers Act 2024. For cooling-off rules see the 2013 Regulations and the 2024 Act provisions on cooling-off rights at Part 4 Chapter 2.

Cooling-off and refunds

You have a 14 day cooling-off right for most distance and off-premises contracts. If you cancel in that period you are entitled to a refund; where services were performed at your request during the period the trader may charge for services performed up to cancellation. Traders must reimburse all payments due within 14 days of being told about the cancellation. See Citizens Advice guidance: Cancelling a service you have arranged.

Escalation

If Inconeto refuses a lawful refund or applies an unfair penalty you can escalate. Complain to Inconeto in writing first; if unresolved get advice from Citizens Advice and consider a chargeback through your card issuer for qualifying card payments or raise a complaint with a relevant ombudsman depending on sector. The Consumer Rights Act 2015 protects against disproportionate cancellation penalties and unfair contract terms.

Access and data

Request in writing whether your account data will be retained and for how long. Ask for an export of your invoices and contracts. If you need transactional data for compliance keep a local copy of all bills and exported files.

Final billing and refunds

If you are owed money under the 14 day cooling-off right or according to the contract, Inconeto must reimburse payments within 14 days of being informed of the cancellation or receiving returned goods. If you have an Accelerate plan and cancel early the company will itemise work at £80/hour and set payments against that figure; any refund due should be returned within 14 days.

Re-activation

If you later want the service again ask for the re-activation terms in writing and whether previous work or data will be restored or charged again. Keep any re-activation offer in writing before accepting it.

Follow this checklist to cancel cleanly and preserve your rights:

• Find your contract or invoice and note the start date and any minimum commitment clause.
• If within 14 days of purchase, send a cancellation email citing the cooling-off right and ask for a full refund.
• If after a 6 month minimum, give 1 month written notice where applicable.
• If you want to avoid disputes, send cancellation by recorded post to: Inconeto, Crown Way, CF14 3UZ Cardiff, United Kingdom and by email to [email protected].
• Request written confirmation of cancellation and a refund schedule if money is due.
• If Inconeto charges for work done, request the itemised calculation at £80/hour and compare it with payments made.
• If you do not receive a satisfactory reply, contact Citizens Advice and consider a chargeback with your card issuer for qualifying payments.