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Cancel Lunar Plus the easy way
We generate and send your cancellation letter to Lunar Plus by registered mail
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Preview of your letter
PreviewSender
Recipient
Lunar Plus
27 Old Gloucester Street
WC1N 3AX London United Kingdom
Digital registered letter with receipt of acceptance
Subject : Cancellation of Lunar Plus agreement
Dear Sir or Madam,
This letter constitutes formal notice that I wish to terminate the agreement relating to the Lunar Plus service.
This notice expresses a firm, clear, and unequivocal intention to cancel the agreement, effective at the earliest permissible date or in accordance with any applicable contractual notice period.
Please take all appropriate measures to:
– cease any billing from the effective cancellation date;
– confirm in writing that this request has been processed;
– and, where applicable, provide a final statement or confirmation of balance.
This cancellation is sent by certified electronic mail. Sending, timestamping, and content integrity are recorded, producing reliable electronic evidence. You therefore have everything needed to process this cancellation in line with rules on written notice and contractual freedom.
Under applicable personal data protection rules, I also request that you:
– delete any data not required for legal or accounting obligations;
– close any associated personal account;
– and confirm effective erasure where privacy rules apply.I retain a full copy of this notice along with proof of mailing.
Sincerely,
This letter constitutes formal notice that I wish to terminate the agreement relating to the Lunar Plus service.
This notice expresses a firm, clear, and unequivocal intention to cancel the agreement, effective at the earliest permissible date or in accordance with any applicable contractual notice period.
Please take all appropriate measures to:
– cease any billing from the effective cancellation date;
– confirm in writing that this request has been processed;
– and, where applicable, provide a final statement or confirmation of balance.
This cancellation is sent by certified electronic mail. Sending, timestamping, and content integrity are recorded, producing reliable electronic evidence. You therefore have everything needed to process this cancellation in line with rules on written notice and contractual freedom.
Under applicable personal data protection rules, I also request that you:
– delete any data not required for legal or accounting obligations;
– close any associated personal account;
– and confirm effective erasure where privacy rules apply.I retain a full copy of this notice along with proof of mailing.
Sincerely,
Signature
- Tracked deliveryRegistered electronic mail
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Lunar Plus
Step-by-step guide to cancel Lunar Plus in the UK in 2026. Includes methods, proof to keep, rights, refunds, and alternatives. Rated 1/5 on Trustpilot.
https://www.lunar.app
London, United Kingdom
Professional Services
Cancellation at a glance
| Item | Value |
|---|---|
| Fastest method (name it + why) | Web - Log in to store.lunarclient.com and cancel under Account > Payments > Recurring. This ends the subscription immediately at the time of notification. |
| Effective delay | Immediate - subscription is cancelled from the time the notification is given (per Lunar guidance). |
| Notice period | Not published by Lunar Plus |
| Cancellation fee | 0 |
| Minimum commitment | Not published by Lunar Plus |
| Phone + hours | +45 72 11 20 13 - weekdays 09:00 to 16:00 Denmark time |
| Postal address for registered letter | Lunar Plus, 27 Old Gloucester Street, WC1N 3AX London, United Kingdom |
What is Lunar Plus
Product overview
Lunar Plus is a paid subscription tier offered by Lunar that adds premium features and benefits to a personal account. The service is marketed for people who want enhanced features for payments, accounts and associated app services.
Who uses Lunar Plus
The target audience includes commuters, travellers, sports enthusiasts and people who need a durable bag and related service perks. Lunar positions the Plus tier as an upgrade for users who need more than the free offering.
Company facts
| Legal name | Lunar Plus |
| Headquarters | Denver, United States |
| Founded | 2019 |
| CEO | Andre Fabre |
| Support email | [email protected] |
Official Lunar product pages and details are available on Lunar's site. See the official pricing and Plus information: Lunar pricing and About Plus.
How to cancel Lunar Plus
| Method | Steps summary | Estimated time | Proof obtained | Difficulty |
|---|---|---|---|---|
| Web | Log in to store.lunarclient.com > Account > Payments > Recurring > Select Lunar+ > Cancel Subscription | 5 minutes | On-screen confirmation or email if provided | Easy |
| iOS (App Store) | Open Apple Subscriptions in Settings > Find Lunar > Cancel via App Store subscription management | 5 minutes | Apple subscription cancelled receipt from Apple | Medium |
| Android (Google Play) | Open Google Play > Subscriptions > Lunar > Cancel | 5 minutes | Google Play cancellation confirmation email | Medium |
| Email [email protected] with account email, billing date, plan name, and request written confirmation | Up to several days for reply | Written confirmation email if support replies | Medium | |
| In-app chat | Open the Lunar app > In-app chat > Request cancellation and ask for written confirmation | Minutes to hours | Chat transcript or confirmation message | Easy |
| Phone | Call +45 72 11 20 13 during support hours and request cancellation | 5 to 30 minutes | Call log; ask for confirmation by email | Medium |
| Post (registered letter) | Send registered letter with account email, plan name, billing date, and clear cancellation request | Days to weeks | Proof of postage and delivery receipt | Hard |
Web (store.lunarclient.com)
- Open the Lunar cancellation support article for step confirmation.
- Log in to store.lunarclient.com with the account email used to subscribe.
- Go to Account then Payments then Recurring.
- Select the active Lunar+ subscription and click "Cancel Subscription".
- Save a screenshot of the confirmation and note the date and time.
iOS - App Store
- Open Settings on your iPhone or iPad.
- Tap your name then Subscriptions.
- Find Lunar or Lunar+ and tap Cancel Subscription.
- Keep the Apple confirmation email as proof.
Android - Google Play
- Open the Google Play Store app on the device linked to your Google account.
- Tap your profile then Payments and subscriptions then Subscriptions.
- Select Lunar and Cancel subscription.
- Save the Google Play confirmation email.
- Send email to [email protected] from the account email used to subscribe.
- Include: account email, billing date, plan name (Lunar+), and a clear sentence: "Please cancel my Lunar+ subscription effective immediately".
- Attach any identity verification documents if requested.
- Keep the reply as proof of cancellation.
Phone
- Call +45 72 11 20 13 during weekdays 09:00 to 16:00 Denmark time.
- State your account email, billing date and plan name and ask the agent to cancel the subscription immediately.
- Request written confirmation by email and note the agent name and time of the call.
Post (registered letter)
- Write a registered letter to Lunar Plus at 27 Old Gloucester Street, WC1N 3AX London, United Kingdom.
- Include account email, billing date, plan name and a clear cancellation request effective immediately.
- Send by recorded or registered post and keep the delivery receipt.
- Allow for postal processing time and keep copies of the letter.
Cancel by reason
Moving abroad or relocation
If you move and Lunar Plus cannot provide service in your new country, provide proof of relocation such as a new address registration or utility bill and your request for termination. Consumer Contracts Regulations 2013 cooling-off rights may apply for contracts concluded online if exercised within 14 days.
Price increase
If Lunar increases the subscription price for an existing contract, you can cancel if the price increase is not allowed by the contract terms. Provide the notice of price change received from Lunar and your cancellation request. The Consumer Rights Act 2015 protects against unfair contract terms.
Death of the subscriber
If the subscriber has died, a personal representative can cancel the subscription. Provide a death certificate and proof of authority to act for the estate. Cancellation takes effect on notification.
Legitimate ground accepted by Lunar
Research shows Lunar may accept cancellation for technical delivery failures and for unused upgrades under a limited 14-day right of withdrawal. To claim this, provide evidence of the technical failure or confirm that services associated with the upgrade were not used after purchase. See Lunar's refund exceptions in their policy.
End of commitment
If the contract term has ended, you may cancel without penalty. Provide the subscription start date and the date you want the service to end. Lunar treats cancellation as effective on notification; save a confirmation.
Cooling-off right
Under the Consumer Contracts Regulations 2013 you have a 14-day cooling-off period for most online contracts. For digital content the right is lost if download or streaming began with your express consent. To exercise the right provide a clear statement of cancellation to Lunar support or via in-app chat within 14 days.
Applicable law references: Consumer Contracts Regulations 2013 and Consumer Rights Act 2015.
Negotiate or save
Before you cancel - how to negotiate with Lunar
Lunar has limited reported retention offers in public research. Research does not list standard retention discounts. To try negotiating, contact support via in-app chat or email [email protected] and request a retention offer. Give your account email, state you plan to cancel, and ask explicitly for any retention discount or temporary free period. If they offer a refund or credit request written confirmation.
What cancelling saves - yearly calculation and cheapest alternative
Lunar's GBP prices are not publicly disclosed. Use a real competitor price to show possible savings. Keepr costs £9 per month. Calculation: £9 x 12 = £108 per year. Keepr also lists an annual price of £79.
Comparison examples - competitor monthly and annual prices:
- Crunch: £60 per month - £60 x 12 = £720 per year.
- Sleek: £60 per month - £60 x 12 = £720 per year.
- Keepr: £9 per month - £9 x 12 = £108 per year; or annual £79.
- Vupiy: £12 per month - £12 x 12 = £144 per year; annual £119.52.
Cheapest real alternative named: Keepr at £9 per month or £79 per year, depending on chosen billing cycle. If you cancel Lunar Plus and move to Keepr the yearly saving compared with a £60 plan would be: £60 x 12 - £9 x 12 = £720 - £108 = £612 per year.
Legal protections and escalation
Key UK consumer laws
The relevant laws are the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and forbids disproportionate cancellation penalties. The Consumer Contracts Regulations 2013 provide a 14-day cooling-off period for many online contracts.
Auto-renewal and hard-to-cancel subscriptions
The Competition and Markets Authority treats unclear auto-renewal and hard-to-cancel subscriptions as potential unfair practices. If Lunar makes cancellation difficult you can complain to Citizens Advice and escalate to the appropriate ombudsman or use payment protections like chargeback or Section 75 where the payment qualifies.
How to escalate
Step 1: Complain to Lunar by email, in-app chat or registered letter with proof. Step 2: If unresolved, contact Citizens Advice for guidance. Step 3: If the product or service is covered by a regulated sector ombudsman use that route. For card payments check Section 75 or ask your card issuer about chargeback. Use the legislation reference for cooling-off rights: Consumer cooling-off rights.
What to do after cancelling Lunar Plus
Keep proof of cancellation
Save any confirmation email, screenshot of the web cancellation screen, Google or App Store confirmation, chat transcript, or delivery receipt for a registered letter. These documents prove the date of cancellation and the account involved.
Check final billing and access
After cancellation check your billing statement for any charges after the cancellation date. Lunar states subscription cancellation is effective at notification. If you were charged incorrectly request a refund citing the cancellation proof.
Data and account access
Download any personal data you need from the Lunar app before closing the customer relationship. If you plan to reactivate the service keep your account credentials. See Lunar's close relationship procedure: Close the customer relationship.
Next steps and practical checklist
Use this checklist to complete your cancellation and protect your rights.
- 1. Cancel in the channel you used to subscribe - web, App Store, or Google Play.
- 2. Save proof - screenshot, email confirmation, chat transcript, or registered post receipt.
- 3. Note the cancellation date and the next billing date on your statement.
- 4. If charged after cancellation, email [email protected] and attach proof.
- 5. If no reply within a reasonable time, escalate to Citizens Advice or the payment provider for chargeback or Section 75 if applicable.
- 6. Download any personal data you need before account closure.
Pros & cons
Pros
Premium features access in the app for subscribers.
Multiple cancellation channels supported: web, app, in-app chat, phone and registered letter.
Support contact options include email ([email protected]) and in-app chat.
Cons
Trustpilot rating reported as 1 out of 5 with complaints about slow response and poor customer service.
Refund policy states subscriptions are final and non-refundable except in limited cases.
GBP pricing for Lunar Plus is not publicly disclosed for the UK market.
Competitors & alternatives
Below are common alternatives people compare for this type of subscription.
Countries where Lunar Plus is available
Lunar Plus is available in many countries. Here are several frequently cited markets:
United KingdomDenmarkOther countries listed by Lunar but not publicly priced in GBP
Subscription & cancellation
What you should know about Lunar Plus subscription and cancellation terms:
Subscription type
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancellation
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds
Refunds depend on billing date, country, and payment channel.
Family plan
The family plan admin can add or remove members per the service’s household and age rules.
Commitment
Plan changes and cancellations follow the provider’s terms and local law.
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