Cancel MGM the easy way

Overview

MGM in this guide refers to MGM+, a TV and movie streaming service operated under the MGM brand. In the United Kingdom MGM+ is distributed exclusively as an Amazon Prime Video Channel and not as a standalone subscription through an MGM-owned UK storefront.

Where it is available in the UK

MGM+ in the United Kingdom can be added to an Amazon Prime account as a Prime Video Channel. Amazon Prime or Prime Video access is required to use MGM+ on Amazon.

Core content and audience

MGM+ provides films and TV series, including titles from the former LIONSGATE+ catalogue, originals and blockbuster movies. The audience is viewers seeking premium cinema and series via Amazon Prime Video Channels.

Amazon Prime Video Channels - full steps

1. Sign in to your Amazon account on web or mobile.
2. Go to Account and lists then Your Memberships and subscriptions or open Prime Video, Settings and Channels.
3. Find MGM+ in your Channels or Subscriptions list.
4. Select Manage subscription or Cancel channel and follow on-screen prompts.
5. Save the on-screen confirmation and note the subscription end date shown by Amazon.

Apple iPhone or iPad - full steps

1. Open Settings on your iPhone or iPad.
2. Tap your name at the top.
3. Tap Subscriptions.
4. Tap MGM+ from the list.
5. Tap Cancel Subscription and confirm. Access continues until the end of the current billing period.

Google Play Store - full steps

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon and select Payments & subscriptions.
3. Tap Subscriptions and select MGM+.
4. Tap Cancel subscription and follow the on-screen instructions.
5. Keep the Google Play confirmation email as proof. Access continues until the end of the current billing period.

MGM direct web billing - full steps

1. If you subscribed directly to MGM through a web checkout that issued account credentials, sign in to your MGM profile.
2. Open profile settings and look for subscription controls such as CancelSubscription or RestartSubscription.
3. Execute CancelSubscription and save any on-screen confirmation.
4. If no controls exist, contact the billing merchant shown on your card statement or use postal cancellation to the address below.

Postal cancellation - full steps

1. Write a clear cancellation statement including your name, account email, last four digits of the card used and the request to cancel MGM+.
2. Send the letter by registered post to MGM, Crown Way, CF14 3UZ Cardiff, United Kingdom.
3. Keep the registered post receipt and allow 7 working days for delivery and processing.
4. If you do not receive confirmation, escalate using the steps in the Legal protections section.

Moving or relocation

If you relocate or change country and the service is not available in the new jurisdiction this is a legitimate ground to cancel. Provide proof such as a dated utility bill, tenancy agreement or change of address document. The Digital Markets, Competition and Consumers Act 2024 does not list relocation as a specific statutory ground but cancellation for change of circumstances is generally accepted when the service cannot be used.

Price increase

If MGM+ or the platform increases price without your explicit agreement during a fixed commitment period you may cancel under general consumer rights on the basis of contract variation. Provide the pre-increase invoice or screenshot and the new price notice. Use the Digital Markets, Competition and Consumers Act 2024 protections where applicable; see section 261 for related cancellation rights.

Death of the subscriber

In the event of subscriber death, an authorised representative should contact the billing platform with a copy of the death certificate and proof of authority. The billing platform will advise on account closure and refund possibilities.

Legitimate ground - defective service

If content was misdescribed or the service failed to deliver as promised, gather evidence such as missing titles, playback failures and correspondence. The Consumer Rights Act 2015 requires services to be provided with reasonable care and skill.

End of commitment

If you had a promotional or fixed-period offer, cancellation can occur at the end of that period without penalty. Provide the original offer confirmation or receipt showing the end date.

Cooling-off period

UK consumers have a statutory right to cancel during the initial cooling-off period and any renewal cooling-off period under the Digital Markets, Competition and Consumers Act 2024. Make a clear written statement to the trader or platform to exercise the right. See section 261 and section 264 for the statutory provisions.

Before you cancel: negotiate

There are no publicly reported retention offers from MGM+ in the UK independent of Amazon. Because MGM+ in the UK is a Prime Video Channel, retention negotiations should start with Amazon customer service. Ask Amazon to apply existing promotional pricing or to stop auto-renewal. If you were billed directly by MGM outside of Amazon, request a retention offer through your account profile or by post. Record all offers in writing.

What cancelling saves - precise calculation

Standard MGM+ monthly price via Amazon: 12 x £5.99 = £71.88 per year. Calculation: 5.99 x 12 = 71.88, so cancelling MGM+ saves £71.88 per year.

Examples of reported promotional prices: £2.99 per month for two months equals 2 x £2.99 = £5.98 for the promotion period. A reported promotional three-month price of £0.99 per month equals 3 x £0.99 = £2.97.

Cheapest competitor listed in the competitor data provided: YF Accounting at £50 per month or £600 per year. This is a service category competitor included in available competitor data, not a direct streaming alternative. Competitor annual price: 50 x 12 = £600 per year.

Key UK law and regulator

Subscription cancellation and consumer rights in the UK are protected under the Digital Markets, Competition and Consumers Act 2024 and core consumer law such as the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. The Competition and Markets Authority is the primary regulator addressing unfair subscription practices.

Cooling-off periods and refund rights

Consumers have the right to cancel during an initial cooling-off period and any renewal cooling-off period under the Digital Markets, Competition and Consumers Act 2024. See the Act - cooling-off rights summary and section 266 for specific rules.

How to escalate a dispute

First complain to the platform or trader and keep written records. If unresolved, contact Citizens Advice for guidance on consumer law rights and escalation: Cancelling a service you have arranged - Citizens Advice. For card payments, consider Section 75 claims or bank chargeback where eligible.

Confirm access end date and final billing

Keep the platform confirmation email or screenshot showing the subscription end date. Check your next card statement to confirm no further renewals. If billed by Amazon, the end date appears on Amazon confirmation screens and emails.

Data and account reactivation

If you cancel but keep an Amazon account, content history may remain within Amazon. Reactivation is typically done by re-adding MGM+ as a Prime Video Channel. If you unsubscribed from a direct MGM account, reactivation steps depend on the billing method and are not publicly standardised by MGM in the UK.

How to claim refunds

If you request a refund and were billed by Apple or Google Play, the platform handles the refund decision. If you were billed by Amazon, check Amazon's refund policy and confirmation. Under the Digital Markets, Competition and Consumers Act 2024 refunds may be required where the cooling-off right extinguishes liability; see the Act for details.

Follow this checklist to ensure a complete cancellation and protect your consumer rights.

• Identify where you were billed: Amazon, Apple, Google Play or directly by MGM.
• Cancel via the correct platform using the steps in this guide.
• Save a screenshot of the cancellation confirmation and any email you receive.
• Note the subscription end date shown by the platform.
• If you require a written record, send a registered post cancellation to MGM, Crown Way, CF14 3UZ Cardiff, United Kingdom and keep the receipt.
• If you cancel under a cooling-off right, request an end of contract notice and any refund of overpaid amounts; traders must provide an end of contract notice within 24 hours.
• If you do not receive confirmation within 7 days, escalate to Citizens Advice or use chargeback where applicable.