Free
£0
/ mois
Limited generations, no commercial rights
Limited generations
no commercial rights
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Recipient
Mureka
Jogailos g. 4
LT-01116 Vilnius Lithuania
Digital registered letter with receipt of acceptance
Subject : Cancellation of Mureka agreement
Dear Sir or Madam,
This letter constitutes formal notice that I wish to terminate the agreement relating to the Mureka service.
This notice expresses a firm, clear, and unequivocal intention to cancel the agreement, effective at the earliest permissible date or in accordance with any applicable contractual notice period.
Please take all appropriate measures to:
– cease any billing from the effective cancellation date;
– confirm in writing that this request has been processed;
– and, where applicable, provide a final statement or confirmation of balance.
This cancellation is sent by certified electronic mail. Sending, timestamping, and content integrity are recorded, producing reliable electronic evidence. You therefore have everything needed to process this cancellation in line with rules on written notice and contractual freedom.
Under applicable personal data protection rules, I also request that you:
– delete any data not required for legal or accounting obligations;
– close any associated personal account;
– and confirm effective erasure where privacy rules apply.I retain a full copy of this notice along with proof of mailing.
Sincerely,
This letter constitutes formal notice that I wish to terminate the agreement relating to the Mureka service.
This notice expresses a firm, clear, and unequivocal intention to cancel the agreement, effective at the earliest permissible date or in accordance with any applicable contractual notice period.
Please take all appropriate measures to:
– cease any billing from the effective cancellation date;
– confirm in writing that this request has been processed;
– and, where applicable, provide a final statement or confirmation of balance.
This cancellation is sent by certified electronic mail. Sending, timestamping, and content integrity are recorded, producing reliable electronic evidence. You therefore have everything needed to process this cancellation in line with rules on written notice and contractual freedom.
Under applicable personal data protection rules, I also request that you:
– delete any data not required for legal or accounting obligations;
– close any associated personal account;
– and confirm effective erasure where privacy rules apply.I retain a full copy of this notice along with proof of mailing.
Sincerely,
Signature
- Tracked deliveryRegistered electronic mail
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Mureka
Step-by-step UK guide to cancel Mureka subscriptions, refunds, and rights. App Store 4.8/5, Google Play 4.7/5. Clear steps and escalation routes.
https://www.mureka.ai
Vilnius, Lithuania
Professional Services
Cancellation at a glance
| Fastest method | Cancel via App Store (iPhone/iPad) or Google Play (Android) - immediate cancellation via the platform subscription settings; this stops auto-renewal immediately. |
|---|---|
| Effective delay | Cancels renewal if done at least 24 hours before the period end; see Mureka instruction to cancel 24 hours prior to expiry. |
| Notice period | 24 hours before the expiration of the current period |
| Cancellation fee | £0 |
| Minimum commitment | Not published by Mureka |
| Phone + hours | Not published by Mureka |
| Postal address for registered letter | Mureka, Jogailos g. 4, LT-01116 Vilnius, Lithuania |
What is Mureka
Core product
Mureka is an AI music generation and editing platform for creators, developers and businesses. The service offers model-based music generation, vocal tools, stem splitting and commercial licensing for generated content.
Who uses it
Target users include businesses, developers, content creators, musicians and hobbyists seeking AI-assisted music production and copyright trading services.
Company facts
| Full name | Mureka Co Ltd |
|---|---|
| Parent company | Kunlun Tech |
| Headquarters | Singapore |
| Founded | 2024 |
| Employees | ~3 |
| Support | [email protected] |
| App Store rating | 4.8/5 |
| Google Play rating | 4.7/5 |
How to cancel Mureka
| Method | Steps summary | Estimated time | Proof obtained | Difficulty |
|---|---|---|---|---|
| iOS - App Store | Open Settings > Tap your name > Subscriptions > Select Mureka > Cancel Subscription | 2-5 minutes | Screenshot of Subscriptions page or confirmation email from Apple | Easy |
| Android - Google Play | Open Google Play > Profile icon > Payments & subscriptions > Subscriptions > Mureka > Cancel subscription | 2-5 minutes | Screenshot of Google Play subscription status | Easy |
| Website (Stripe billing) | Log in to Mureka account or billing portal linked in the subscription email; use the subscription management option to cancel | 5-15 minutes | Confirmation page or email from Stripe | Medium |
| Send cancellation request to [email protected] with account details and request | Depends on response time | Reply from support | Medium | |
| Post (registered letter) | Send registered letter to Mureka Jogailos g. 4, LT-01116 Vilnius, Lithuania | Postal delivery + processing time | Proof of posting and company receipt if acknowledged | Hard |
| Phone | Not publicly published by Mureka; phone cancellation not documented | Not published by Mureka | Not published by Mureka | Hard |
iOS - Cancel via App Store
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top of Settings.
- Tap Subscriptions.
- Find and tap Mureka in the subscriptions list.
- Tap Cancel Subscription and follow Apple prompts.
- Keep a screenshot of the subscription page as proof.
Android - Cancel via Google Play
- Open the Google Play app on your Android device.
- Tap your profile icon at the top right.
- Select Payments & subscriptions then Subscriptions.
- Choose Mureka and tap Cancel subscription then follow the prompts.
- Keep a screenshot of the subscription confirmation as proof.
Web - Cancel via account or Stripe
- Sign in to your Mureka account on the web or open the billing link provided in your subscription email.
- Find the subscription or billing section and select Cancel or Manage subscription.
- If redirected to Stripe, follow the Stripe portal steps and keep the confirmation email.
- Use https://platform.mureka.ai/pricing or https://www.mureka.ai/subscribe to verify plan details.
Email and Post
- Send a clear cancellation request to [email protected] including your account email, subscription ID and last 4 digits of payment method.
- If sending post, use registered post to Mureka, Jogailos g. 4, LT-01116 Vilnius, Lithuania and retain proof of posting.
- Ask for a written confirmation from support and keep copies.
Cancel by reason
Moving outside the service area
If you move to a country where Mureka is not offered, you should notify Mureka by email with proof of new residential address such as a utility bill or tenancy contract. Mureka does not publish an explicit relocation policy; include documentation when requesting cancellation by email to [email protected].
Applicable law: Consumer Rights Act 2015 for service performance obligations.
Price increase
If Mureka increases the price during a subscription term, you may have the right to cancel without penalty if the price increase is beyond the agreed terms. Provide the subscription invoice and the notification of price increase as proof. The Consumer Rights Act 2015 protects against unfair contract terms; the CMA monitors unclear auto-renewal and price change practices.
Death of the subscriber
To cancel due to the death of the subscriber, send an email to [email protected] with a copy of the death certificate and the account holder details. Mureka does not publish explicit bereavement rules; acceptance is subject to company verification.
Legitimate ground accepted by Mureka
Research did not list specific legitimate reasons Mureka accepts. For legitimacy such as inability to use the service, send supporting documents (medical certificate, court order) and request cancellation by email. If Mureka refuses, you can escalate under UK consumer law.
End of commitment
If your plan has a fixed commitment and the period ends, cancel at least 24 hours before the renewal to stop auto-renewal. Provide your account ID and cancellation confirmation screenshot if cancelled via App Store or Google Play.
Cooling-off rights (14-day)
For online subscriptions concluded at a distance, the Consumer Contracts Regulations 2013 give a 14-day cooling-off right with a refund, except where digital content has started with your express consent and acknowledgement that you lose the right to cancel. To exercise the cooling-off right, notify Mureka with a clear statement and provide order details. For details see the legislation: Cooling-off rights.
Negotiate or save
Before cancelling - negotiate
Mureka is not reported to make standard retention offers in the published research. To seek a retention offer email [email protected] asking for a downgrade, temporary pause or promotional rate. Provide your account email, subscription ID and the plan you want to change to. If you purchased in-app, also ask Apple or Google support for restore or promotional assistance.
What cancelling saves you
Compute yearly savings for common plans using published prices.
Monthly Pro plan: 12 x £9.00 = £108.00 per year.
Yearly Pro plan: £79.99 per year.
Saving by switching Monthly Pro to Yearly Pro: £108.00 - £79.99 = £28.01 per year.
Monthly Premier plan: 12 x £29.00 = £348.00 per year. Cancelling Monthly Premier saves £348.00 per year.
Monthly Basic plan: 12 x £9.99 = £119.88 per year.
One-time 4,000 Gold purchase: £19.00 one-off cost.
Cheapest competitor listed: Kestern at £29 per month (compare to Mureka Monthly Premier at £29.00). For pricing pages, see Mureka pricing and competitor pricing listed in this guide. Use the math above when deciding whether to cancel or change billing frequency.
Legal protections and escalation
Key UK consumer laws
The Consumer Rights Act 2015 requires digital services to be provided with reasonable care and skill and protects against unfair contract terms. The Consumer Contracts Regulations 2013 provide a 14-day cooling-off right for distance contracts, with exceptions for digital content once download or streaming has started with your express consent.
Auto-renewal and the regulator
The Competition and Markets Authority (CMA) treats hard-to-cancel subscriptions and unclear auto-renewal terms as potentially unfair. If you encounter misleading renewal terms or excessive cancellation barriers, complain to Citizens Advice and report to the CMA.
How to escalate
1) Complain to Mureka in writing to [email protected] and keep copies. 2) If unresolved, get advice from Citizens Advice and file a complaint with the CMA for unfair practices. 3) For card payments, consider Section 75 or chargeback with your card issuer if the transaction qualifies. 4) Use small claims court if monetary recovery is required and legal grounds exist.
Relevant legislation
Consumer Contracts Regulations 2013 - 14-day cooling-off rights; Consumer Rights Act 2015 - services must be performed with reasonable care and skill. Official cooling-off details: legislation.gov.uk.
What to do after cancelling Mureka
Check access and final billing
After cancellation via App Store or Google Play, confirm the subscription status in the platform and keep screenshots. If you cancelled via Stripe or the web, retain the confirmation email from Stripe. Ensure there are no unexpected final charges by reviewing your payment method for the next 1-2 billing cycles.
Backup your data
Export or download any tracks, stems or projects you need before the end of the paid period. Mureka does not publish a specific data retention timeline; keep local copies to avoid loss.
Re-activation and refunds
To re-activate, sign in and choose a plan at https://www.mureka.ai/subscribe. For refunds, Mureka states refunds are handled by Apple, Google or Stripe depending on purchase origin. If you believe you are due a statutory refund under UK law, request it from the platform that processed the payment.
Contact support
For account confirmation or disputes email [email protected] and attach proof of cancellation and account information.
Next steps and practical checklist
Use this checklist to cancel and protect yourself.
- Identify where you purchased the subscription - App Store, Google Play or Mureka website.
- If on iPhone, open Settings > Subscriptions and cancel Mureka. Take a screenshot of the cancelled subscription.
- If on Android, open Google Play > Subscriptions and cancel Mureka. Save a screenshot.
- If purchased on the web, log in to your account or open the Stripe billing link and cancel; keep the confirmation email.
- If you want written proof, email [email protected] asking for confirmation and attach screenshots or postal proof.
- If within 14 days of purchase and you have not started download/streaming or you have not given express consent to lose the right to cancel, request a refund under the Consumer Contracts Regulations 2013.
- Export any projects and downloads before your billing period ends.
- Monitor your payment method for one extra billing cycle to ensure no further charges.
Plans
Monthly Basic plan
£9.99
/ mois
Standard generations and editing features
Standard generations and editing features
Monthly Pro plan
£9.00
/ mois
Access to advanced models (V9.5, V9, V8, O2), commercial rights
Access to advanced models (V9.5
V9
V8
O2)
Yearly Pro plan
£6.67
/ mois
Advanced models, commercial rights, 20% off with yearly billing
Advanced models
commercial rights
20% off with yearly billing
Monthly Premier plan
£29.00
/ mois
Ultimate studio toolkit, 12-stem splitting, AI singer, MIDI/WAV exports
Ultimate studio toolkit
12-stem splitting
AI singer
MIDI/WAV exports
4,000 Gold (one-time)
Non applicable
/ mois
Credit pack for in-service purchases
Credit pack for in-service purchases
No commitment. Billoff helps you cancel or adjust your Mureka subscription without hunting down every detail alone.
Pros & cons
Pros
Access to advanced AI music models and vocal tools
Commercial rights available on paid plans
Multiple billing options including in-app and web
Cons
Refunds are handled by Apple, Google or Stripe depending on purchase origin
No public phone support number published
Some pricing entries vary between in-app and web and are not fully transparent
Competitors & alternatives
Below are common alternatives people compare for this type of subscription.
Kestern
£29
/ mois
Purpose-built for client-facing workflows with branded client portal and legally-binding quotes.
Crunch
Contact for pricing
/ mois
Provides accounting software and certified accountant support for professional services.
ATSpro
£49
/ mois
AI recruitment CRM and applicant tracking system for UK recruitment agencies.
Synergist
Contact for pricing
/ mois
All-in-one agency and consultancy management integrating pipeline, resources and financials.
Countries where Mureka is available
Mureka is available in many countries. Here are several frequently cited markets:
United KingdomLithuaniaSingapore
Subscription & cancellation
What you should know about Mureka subscription and cancellation terms:
Subscription type
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancellation
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds
Refunds depend on billing date, country, and payment channel.
Family plan
The family plan admin can add or remove members per the service’s household and age rules.
Commitment
Plan changes and cancellations follow the provider’s terms and local law.
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