Cancel Nerva the easy way

Overview

Nerva is a guided digital program designed to help adults reduce Irritable Bowel Syndrome (IBS) symptoms through a 6-week behavioural approach. It includes daily 15-minute sessions, flare-up tools and a long-term maintenance plan.

How it is delivered

Nerva is delivered as a subscription-based app and web program. Subscriptions can be purchased via the Nerva website, the Apple App Store or Google Play. The company references Mindset Health for payment and support processes.

Company facts

Web (direct website) - full steps

1. Go to https://www.nervahealth.com/.
2. Log in with the email you used to subscribe.
3. Open account or subscription settings and follow the on-screen cancellation option.
4. If you cannot access the portal, email [email protected] with your sign-up email and any transaction details and request cancellation.
5. Save the email confirmation from support as proof.

iOS (Apple App Store) - full steps

1. Open Settings on your iPhone or iPad.
2. Tap your name at the top, then tap Subscriptions.
3. Find Nerva in the list and tap Cancel Subscription.
4. Confirm cancellation. Keep the confirmation shown in Settings or an email receipt from Apple as proof.

Android (Google Play) - full steps

1. Open the Google Play Store app.
2. Tap your profile icon, then tap Payments and subscriptions > Subscriptions.
3. Select Nerva and tap Cancel subscription.
4. Retain the Google Play cancellation confirmation email or screenshot as proof.

Phone

1. Nerva does not publish a dedicated phone cancellation line. Phone cancellation is not listed in their public instructions.
2. If a phone number appears in your purchase receipt, ask the caller to provide written confirmation by email to [email protected].

Email

1. Compose an email to [email protected] from the address used to subscribe.
2. Include your full name, sign-up email, date of purchase and last four digits of the payment method if available.
3. Request cancellation and ask for a confirmation email stating the cancellation date and whether any charges will be refunded.

Post

1. Write a clear statement that you cancel your subscription and include your sign-up email and date of purchase.
2. Send the letter by registered post to: Nerva, Bruton Way, GL1 1DG Gloucester, United Kingdom.
3. Keep the postal proof and the signed delivery receipt as evidence of cancellation.

Moving / relocation

If you need to cancel because you are moving, Nerva does not publish a specific relocation policy in its public terms. Use the standard cancellation paths above (web, App Store, Google Play or email) and supply proof of relocation such as a dated utility bill or new tenancy agreement if the support team requests documentation.

Price increase

If Nerva raises the subscription price for a renewal term and you do not agree to the increased fees, Nerva's terms allow termination. Provide the renewal notice and your refusal to accept the new price. Reference: Nerva terms and the Digital Markets, Competition and Consumers Act 2024 cooling-off rights. See Nerva terms and Digital Markets, Competition and Consumers Act 2024.

Death of the subscriber

Nerva's public terms do not detail a death policy. To terminate for this reason, email [email protected] and attach a copy of the death certificate and a proof of authority (executor identity). Keep all correspondence as proof.

Legitimate ground / health reasons

Nerva's public materials do not list specific legitimate grounds accepted for early termination. If you believe you have a legitimate ground (for example, serious medical incapacity), contact [email protected] and supply medical evidence. Retain all replies. Applicable law: Consumer Rights Act 2015 on services performed with reasonable care.

End of commitment

When an initial paid term ends, cancel at least 24 hours before the term concludes to prevent auto-renewal. For termination without cause, Nerva's notice requirement in research is 30 days' written notice; follow that if you require immediate contractual termination beyond automatic non-renewal.

Cooling-off (right to cancel after purchase)

Under the Digital Markets, Competition and Consumers Act 2024 consumers have a right to cancel during an initial cooling-off period and any renewal cooling-off period. Notify the trader with a clear statement to exercise this right. See Cooling-off rights (2024).

Before you cancel: negotiate

Research did not identify any published retention offers from Nerva. To attempt retention, email [email protected] and ask if they can apply a promotional rate or extend your trial. Provide your subscription details and a clear counteroffer price. Keep any written offer from support as a binding record.

What cancelling saves - yearly math

Use these published prices to calculate savings.

Standard annual subscription: £149 per year. Calculation: £149 / 12 = £12.42 per month (published).

Doctor/Healthcare referral annual price: £124.25 per year.

Apple App Store monthly plan: £41.99 per month. Annualised that equals £41.99 x 12 = £503.88 per year.

Apple App Store 3-month plan: £49.99 every 3 months. Monthly equivalent: £49.99 / 3 = £16.66 and annualised approx £49.99 x 4 = £199.96 (published as ~£200).

Google Play annual listing: £200 per year.

Savings examples:

• Cancelling an Apple monthly subscription (£41.99) to switch to Nerva annual (£149): yearly saving = £503.88 - £149 = £354.88.
• Cancelling Nerva annual (£149) to switch to Vupiy annual (£120): yearly saving = £149 - £120 = £29.
• Cancelling Apple 3-month plan (£49.99 x 4 = £199.96) to Nerva annual (£149): yearly saving = £199.96 - £149 = £50.96.

Cheapest real alternative from the competitors listed: Vupiy at £12 per month or £120 per year.

Key UK consumer laws

Relevant laws include the Consumer Rights Act 2015 for services performed with reasonable care and the Consumer Contracts Regulations 2013 which provide a 14-day cooling-off period for most online contracts. For subscription-specific protections, the Digital Markets, Competition and Consumers Act 2024 sets cooling-off rights for initial and renewal periods and prohibits penalties for cancellation. The Competition and Markets Authority (CMA) monitors unfair auto-renewal practices.

Cooling-off and refunds

The 14-day cooling-off period under the Consumer Contracts Regulations 2013 applies to most online purchases, with an exception for digital content if you expressly consent to immediate access. The 2024 Act provides an additional statutory cooling-off right for subscription renewals. If you cancel during a cooling-off period you may be entitled to a refund; Nerva's public terms state subscription fees paid prior to termination are non-refundable but statutory rights can supersede contractual clauses. See Digital Markets, Competition and Consumers Act 2024.

How to escalate

First complain to Nerva using [email protected] and retain all evidence. If unresolved, contact Citizens Advice for guidance. For payment disputes, use your card issuer's chargeback or Section 75 if eligible. The CMA can be informed about unfair auto-renewal practices.

Access and content

Confirm whether your access continues until the end of the paid period. Nerva's terms state subscription fees paid prior to termination are non-refundable; therefore expect access until the end of the billing period unless a refund is granted.

Data and privacy

Request a copy of your personal data or deletion by emailing [email protected]. Keep a copy of the reply. If you want to restore the account later, check whether re-activation requires a new purchase.

Final billing and receipts

Check your payment provider (Apple, Google Play or your card statement) for the final charge. For App Store and Google Play purchases, request refunds directly via Apple or Google if eligible. For web purchases handled by Mindset Health, email [email protected] with your transaction details.

Follow this checklist to ensure your Nerva subscription is fully cancelled and documented.

• Identify where you purchased Nerva - Apple App Store, Google Play or Nerva website.
• If via App Store, cancel in iPhone Settings > Subscriptions and save the Apple confirmation.
• If via Google Play, cancel in Google Play > Subscriptions and save the Google confirmation.
• If via Nerva website, cancel in your account or email [email protected] and save the confirmation email.
• If you prefer postal cancellation, send a registered letter to Nerva, Bruton Way, GL1 1DG Gloucester, United Kingdom and keep delivery receipt.
• Check card or bank statements to confirm no further charges appear after the next billing date.
• If you seek a refund and were within a cooling-off period, state the exact purchase date and request the refund citing the Consumer Contracts Regulations 2013 and the Digital Markets, Competition and Consumers Act 2024.
• If support does not reply, escalate to Citizens Advice and your card issuer for chargeback or Section 75 where eligible.