Cancel PayPro Global the easy way

Service overview

PayPro Global is a merchant of record and payment platform that enables software, SaaS, digital goods and gaming vendors to sell and collect payments worldwide. The company handles checkout, local payment methods, tax and compliance for sellers.

Who uses it

PayPro Global targets SaaS companies, software developers, video game studios and digital goods sellers who want an outsourced payments and merchant of record solution.

Company facts

Web - cancel in the customer control panel

1. Open the renewal reminder email and click the link provided, or go to your PayPro Global portal.
2. Log in with your credentials.
3. Find Subscriptions or Orders and select the active subscription you want to cancel.
4. Click Cancel subscription and confirm. Note the confirmation on screen.
5. Save or screenshot the confirmation and keep any confirmation email.

Email - cancel by writing to support

1. Compose an email to [email protected] with your full name, order ID, subscription ID and reason for cancellation.
2. Request written confirmation and a final invoice showing no further renewals.
3. Retain the sent email and any reply as proof of the request.

Phone - call UK support

1. Call +44 800 368 8867 (UK Toll-Free).
2. Provide your order ID and ask the agent to cancel the subscription immediately.
3. Ask for a cancellation reference number and a confirmation email.
4. Record the date and time of the call and the agent name if given.

Post - cancellation by registered letter

1. Write a signed cancellation letter containing your full name, billing address, order ID and request to terminate the subscription.
2. Send by registered post to: PayPro Global, Berkeley Square House, Berkeley Square, W1J 6BD Mayfair, United Kingdom.
3. Keep the proof of postage and any delivery receipt.

Developer / technical: suspend or terminate a subscription

1. If you are a partner or developer managing subscriptions via PayPro APIs, consult the official documentation to suspend or terminate: developer subscription termination guide.
2. Follow API steps to suspend recurring billing when necessary and confirm the termination in the vendor panel.

Cooling-off period for digital purchases

If you bought digital content and agreed to immediate access, the right to cancel under the Consumer Contracts Regulations 2013 ends when download or streaming begins. If you did not consent to immediate access, you have a 14-day right to cancel starting from the day after the contract is made. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

End of commitment

If your contract contains a fixed minimum term, cancellations are effective at the end of that term or at the end of the current billing cycle if no minimum term applies. Provide order ID or contract reference as proof. Applicable law: Consumer Rights Act 2015 for performance and unfair terms.

Price increase

If PayPro Global processes a vendor price increase that was not properly disclosed at sale, you can cancel and request a refund for the renewal period. Keep renewal notice and the original price as proof. Applicable regulator: Competition and Markets Authority guidance on unfair auto-renewal practices.

Moving abroad

If you move and the service is no longer available in your new country or payment method cannot be processed, request cancellation and provide proof of address change such as a utility bill or bank statement. PayPro Global evaluates requests with vendor involvement.

Death of the subscriber

To cancel after the death of a subscriber, send a cancellation request along with a death certificate and the executor contact. PayPro Global will forward such requests to the product owner (vendor) for resolution.

Legitimate grounds accepted by PayPro Global

According to PayPro Global procedures, refund or cancellation requests are forwarded to the product owner. PayPro lists exceptions such as no right to revoke for unsealed software, bespoke products or for digital content once access has begun. Provide order and access logs as proof. Refer to PayPro Global legal pages: legal and terms and conditions.

Before you cancel: how to negotiate

PayPro Global acts as merchant of record; retention offers come from the product owner (vendor). PayPro Global documentation explains refunds and returns are forwarded to vendors. There are no widely reported standard retention discounts made by PayPro Global itself in the research. To ask for a retention offer, contact PayPro Global support at [email protected] or the vendor directly, state your reason to cancel, request a discount or pause and ask for written confirmation.

What cancelling saves you - example calculation

Use this example to compute your annual saving. Example monthly subscription cost: £12.99. Annual cost: £12.99 x 12 = £155.88 per year. If you cancel today you save £155.88 per year. Example mid-size subscription: £29.99 x 12 = £359.88 per year. Compare with a cheaper alternative: GoForma cheapest plan is £22/month which is £264/year. Example comparison: Current service £12.99/month = £155.88/year; Alternative GoForma £22/month = £264/year so cancelling a £22 plan saves £0 compared to GoForma in this example, but cancelling a £29.99 plan saves £95.88 per year compared to GoForma. Concrete competitor price used: GoForma £22/month, £264/year. Source: competitor data in research.

UK consumer law that applies

Key laws and regulators: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, Consumer Rights Act 2015, Competition and Markets Authority guidance on auto-renewals, Citizens Advice and Trading Standards for enforcement.

Cooling-off and digital content

Under the Consumer Contracts Regulations 2013 you have a 14-day cooling-off period for most online contracts. The right to cancel is lost for digital content once download or streaming begins and you gave express consent to immediate supply at purchase.

Faulty or poorly performed services

The Consumer Rights Act 2015 requires services to be provided with reasonable care and skill. If PayPro Global or the vendor fails to deliver the paid service, you can request remedy or refund citing the Consumer Rights Act 2015.

Escalation steps

1) Complain to PayPro Global or the vendor in writing. 2) If unresolved, contact Citizens Advice or local Trading Standards. 3) For card payments, ask your card issuer about chargeback or Section 75 protection. 4) File complaints with sector ombudsmen if relevant. Keep copies of all communications as evidence.

Check access and data

Confirm whether your access to digital content stops immediately or at the end of the billing cycle. Request export of data from the vendor if needed. Keep screenshots of any account status showing termination.

Final billing and refunds

Ask for a final invoice showing the cancellation date and any refund. PayPro Global states refund requests are forwarded to the product owner for resolution. Provide order ID and bank/card details for refund processing. If you cancelled within a statutory cooling-off period (and did not consent to immediate access), you are entitled to a full refund under the Consumer Contracts Regulations 2013.

Re-activation and receipts

If you want to restart the service later, request the vendor's re-activation terms. Retain receipts for tax or expense reporting.

Use this checklist to cancel, secure proof and escalate if needed.

• Find your renewal email and click the link to cancel via the control panel.
• Or send an email to [email protected] with order ID and cancellation request; keep the sent email.
• If you call +44 800 368 8867, ask for a cancellation reference and email confirmation; note the agent name and time.
• If necessary, send a signed registered letter to PayPro Global, Berkeley Square House, Berkeley Square, W1J 6BD Mayfair, United Kingdom and keep proof of postage.
• Save all confirmation emails, screenshots and receipts for 12 months.
• If refund denied, collect evidence and contact Citizens Advice or Trading Standards; contact your card issuer for chargeback where eligible.