Cancel PDFSimpli the easy way

Core service

PDFSimpli is an online PDF editing and conversion service operated by WorkSimpli Software, LLC. It offers tools to edit PDFs, convert files to and from PDF, sign documents digitally, and download converted files.

Who uses it

The service targets professionals, small teams, students and remote workers who need fast PDF edits, conversions and e-signature capabilities across devices.

Quick facts

Web cancellation (recommended)

1. Go to your account on the PDFSimpli website.
2. Open My Account then Billing & Subscription.
3. Click Cancel Subscription and follow prompts to confirm.
4. Take a screenshot of the confirmation page and save the confirmation email.
5. If you need step-by-step help see the official guide at PDFSimpli cancellation support.

Cancel on iOS or Android

1. If you subscribed through Apple, open Settings > Apple ID > Subscriptions and cancel the PDFSimpli subscription from there.
2. If you subscribed through Google Play, open Google Play > Payments and Subscriptions > Subscriptions and cancel.
3. Save the platform confirmation email or screenshot as proof.

Phone cancellation

1. Call 1.844.898.1076 during business hours and request immediate cancellation.
2. Ask the agent to email a confirmation message to your account email.
3. Record the call time and agent name for your records.

Email cancellation

1. Send a clear cancellation message including full name, account email and requested cancellation date to [email protected] or [email protected].
2. Request a written confirmation and keep the sending receipt.

Postal cancellation

1. Write a letter with your full name, account/customer reference, email and a clear cancellation statement with the requested effective date.
2. Send by Royal Mail Recorded Delivery to PDFSimpli, Crown Way, CF14 3UZ Cardiff, United Kingdom.
3. Keep the Recorded Delivery receipt as proof.

Cooling-off period (14 days)

If you signed up online you have a 14-day cooling-off right under the Consumer Contracts Regulations 2013. You may cancel and request a full refund provided you have not fully downloaded or used the digital content. Required proof: order confirmation, account email and date of first access. Applicable law: Consumer Contracts Regulations 2013.

Price increase

If PDFSimpli makes a significant price increase that affects your subscription you can cancel and request a refund for future periods. Required proof: notice of price increase from PDFSimpli and your last invoice. Applicable law: Consumer Rights Act 2015 for unfair contract terms and CMA guidance on auto-renewals.

Moving or relocation

Moving is not an automatic contractual ground for refund unless the service cannot be used after the move. Required proof: new address evidence and request explaining why the service is unusable. Applicable law: Consumer Rights Act 2015.

Death of subscriber

In the event of the subscriber's death, a nominated representative should contact [email protected] with proof of authority and a copy of the death certificate. Required proof: copy of death certificate and proof of relationship or authority. Applicable law: Consumer Rights Act 2015.

Legitimate technical failure

PDFSimpli accepts refund requests when technical issues prevent file downloads or use, per their refund exceptions. Required proof: screenshots, timestamps and a detailed description of the failure. See their refund explanation at How refunds work. Applicable law: Consumer Rights Act 2015 - services must be performed with reasonable care and skill.

End of commitment

When your paid period ends, do not renew or cancel at least 48 hours before the next billing date to prevent renewal. Required proof: cancellation confirmation and last invoice. Applicable law: CMA guidance on clear renewal disclosures.

Before cancelling: negotiate

PDFSimpli does not publish standard retention offers in public support articles. To request a retention offer, email [email protected] or call 1.844.898.1076 and state that you plan to cancel and would like any available discount or plan adjustment. Provide your account email and current plan. If you are within the 14-day cooling-off period, request a full refund referencing Consumer Contracts Regulations 2013.

What cancelling saves you

Compute yearly cost for the monthly trial plan renewal at £39.95 per month: 12 x £39.95 = £479.40 per year. The Annual Plan is charged at £299 per year. Yearly saving if you cancel the monthly renewal and switch to the Annual Plan: £479.40 - £299.00 = £180.40 per year.

Cheapest real alternative listed here: iLovePDF Pro at £6.99 per month = 12 x £6.99 = £83.88 per year. If you cancel a £39.95 monthly plan and move to iLovePDF at £6.99 monthly, your annual saving is £479.40 - £83.88 = £395.52.

Key UK consumer rights

Your contract with PDFSimpli is subject to the Consumer Rights Act 2015 for service quality and the Consumer Contracts Regulations 2013 for the 14-day cooling-off period when signed online. Digital content may lose the right to a refund once download or streaming begins with your express consent.

Auto-renewal and unfair terms

The Competition and Markets Authority flags unclear auto-renewal and hard-to-cancel subscriptions as potentially unfair. PDFSimpli requires cancellation at least 48 hours before renewal to avoid the next charge; keep evidence of cancellation.

How to escalate

Step 1: Complain in writing to PDFSimpli support and keep evidence. Step 2: If unresolved, contact Citizens Advice for guidance. Step 3: For payment disputes, contact your card issuer for chargeback or Section 75 protection if the card payment qualifies. If problems persist, notify the CMA or local trading standards via Citizens Advice.

Check access and final billing

After cancellation you retain access until the end of your paid period. Confirm the expiry date in the confirmation email and check your bank for any unexpected charges during the next billing cycle.

Export and delete your data

Download any converted or edited files you need before your account access expires. If you want account deletion, request data removal from [email protected] and keep the deletion confirmation.

Re-activation

If you choose to re-subscribe later, you can sign up again. Keep copies of prior invoices if you want to dispute past charges after re-activation.

Use this checklist to cancel cleanly and preserve rights.

• Log in and cancel via My Account > Billing & Subscription; take a screenshot of the confirmation.
• Save the confirmation email from PDFSimpli as proof of cancellation.
• If you used Apple or Google, cancel through their subscription settings and save the platform confirmation email.
• If you send postal cancellation, use Royal Mail Recorded Delivery to PDFSimpli, Crown Way, CF14 3UZ Cardiff and keep the receipt.
• If you want a refund, gather evidence: invoices, screenshots of failed downloads, and the timeline of use. Reference PDFSimpli refund rules.
• If charged after cancellation, contact your card issuer for chargeback or Section 75 if eligible.