Cancel Resume Now the easy way

Service overview

Resume Now is an online service that helps job seekers create professional resumes, CVs and cover letters with templates, an AI resume builder and ATS-friendly formats. The site lets users build and preview resumes for free but requires a paid subscription to download or print final files.

Who uses it

The service targets job applicants who want quick resume templates, an AI-assisted writer and tools such as resume summary generators and an ATS resume checker.

How it works

Users can sign up for a 14-day limited access trial, build resumes in the browser, then download after activating a paid subscription. If the trial converts to a paid subscription it auto-renews on the chosen cadence.

Web (account) - detailed steps

1. Open a browser and go to https://resume-now.com and sign in to your account.
2. Click My Account then My Settings.
3. Find the online cancel or subscription section and follow the on-screen prompts to cancel.
4. Wait for the cancellation email. Save the cancellation number.
5. If you do not receive an email within 24 hours, contact support at [email protected] and include your account email and user name.

iOS (Apple) - detailed steps

1. On your iPhone or iPad open Settings and tap your name, then Subscriptions.
2. Locate Resume Now in the list and tap Cancel Subscription.
3. Keep the Apple confirmation screen and email as proof; Apple handles billing refunds and renewals.
4. If Resume Now still charges after you cancelled in Apple, contact Apple Support; include proof of cancellation.

Android (Google Play) - detailed steps

1. Open Google Play Store app and tap your profile, then Payments and subscriptions, then Subscriptions.
2. Select Resume Now and tap Cancel subscription.
3. Keep the Google Play cancellation confirmation email or receipt.
4. If charges continue, contact Google Play support with your order number.

Phone - detailed steps

1. Use the customer service number listed on the Resume Now website. Reported availability includes seven days a week but exact hours are not published.
2. Provide account email, name and request cancellation.
3. Ask the agent for a cancellation number and the email confirmation to be sent immediately.
4. Record the date, time and agent name for your records.

Email and post - detailed steps

1. Email [email protected] or [email protected] with subject "Cancel Subscription" and include your account email, full name and request cancellation immediately.
2. If using post, send a registered letter to Resume Now, Crown Way, CF14 3UZ Cardiff, United Kingdom marked "Notice of Cancellation" and keep the registered post receipt.
3. Allow up to 48 hours for an email reply to a support email and up to 10 business days processing for postal requests.

Cooling-off (14-day trial or online purchase)

If you signed up online you have a 14-day cooling-off right under the Consumer Contracts Regulations 2013. To use it, notify Resume Now clearly by email or using the online cancel page within 14 days of purchase. Proof required is a clear statement of cancellation (email or cancellation form) and the date of purchase. See the law: Consumer Contracts Regulations 2013 - cooling-off.

Price increase

If Resume Now raises the price mid-contract and that increase is not permitted by your contract terms you may cancel for that reason. Provide the original invoice, the notice of price increase from Resume Now and your cancellation statement. The Consumer Rights Act 2015 limits unfair contract terms; a unilateral significant price increase gives grounds to cancel and seek a refund for future periods.

Death of the subscriber

If the subscribing account holder has died, send a copy of the death certificate and a statement from the executor or next of kin requesting cancellation. Resume Now does not publish a death handling policy; supporting documentation should include the death certificate and proof of executor status where relevant.

End of commitment or trial end

When the 14-day trial ends it converts to a recurring subscription unless cancelled. To end contractual renewal at the end of a paid period you must cancel before the renewal date by the account settings, app store subscription area or by contacting support. Provide proof of cancellation if needed: the cancellation email and cancellation number.

Legitimate ground (technical or service failure)

Under the Consumer Rights Act 2015 a service must be performed with reasonable care and skill. If Resume Now fails to provide access, repeatedly loses data or delivers defective digital content you may cancel and request a refund. Evidence required: screenshots, timestamps, correspondence with support and any invoices. Reference: Consumer Rights Act 2015.

Before you cancel: how to negotiate

There are no publicly reported standard retention offers from Resume Now in the available research. If you want to negotiate, contact support by phone or email and ask specifically for a retention offer or a discounted annual upgrade. Use this script: include account email, say you will cancel, ask for a promotional annual rate or a refund for a recent renewal, and request a confirmation email with the proposed price. If no offer is available, cancel using the web or app path and save immediately.

What cancellation saves - real numbers and math

Use the actual plan charges to compare costs.

Standard subscription billed every 4 weeks: £23.85 every 4 weeks. This results in 13 charges per year. Calculation: £23.85 x 13 = £310.05 per year.

Annual access plan: £5.85 per month effective, annual price £70.20. Calculation: £5.85 x 12 = £70.20 per year.

Yearly saving by switching from the standard 4-week billed plan to the annual plan: £310.05 - £70.20 = £239.85 saved per year.

Cheapest real competitor from the listed options: My CV Buddy at £2.99 per month. Annualised: £2.99 x 12 = £35.88 per year.

Key UK consumer laws

Two laws apply most directly: the Consumer Contracts Regulations 2013 that give a 14-day cooling-off right for online contracts, and the Consumer Rights Act 2015 that requires services to be performed with reasonable care and skill and restricts unfair contract terms. The Digital Markets, Competition and Consumers Act 2024 is also relevant where renewal notices and consumer protections are addressed in modern digital supply.

Auto-renewal and hard-to-cancel subscriptions

The Competition and Markets Authority flags hard-to-cancel subscriptions or unclear auto-renewal terms as potentially unfair. If Resume Now does not make cancellation simple and transparent, you can escalate via Citizens Advice and the CMA for guidance.

How to escalate a dispute

1. Complain to Resume Now first by email to [email protected] or by registered post to Crown Way address. 2. If unresolved, contact Citizens Advice for guidance. 3. For card payments you may use Section 75 or ask your card issuer for a chargeback if the payment qualifies. 4. File a complaint with the CMA if you believe there is a systemic unfair practice.

Save your confirmation

After cancellation, save the confirmation email and the cancellation number. The cancellation email is your proof if future charges continue.

Access and final billing

Cancelling stops future renewals. Access typically continues until the end of the paid period; the current paid period is normally not refunded unless you cancelled during the trial or obtained a goodwill refund. If Resume Now approves a refund it is reported to take 5 to 10 business days to credit the card.

Data and re-activation

Request a copy of your account data by emailing [email protected]. To re-activate, sign in again and re-subscribe; any promotional price may not be available on re-subscription.

Follow this checklist to cancel and protect your rights.

• Log in to your Resume Now account and use My Account - My Settings - Online cancel page and save the cancellation number.
• If you used Apple or Google billing, cancel inside the Apple ID Subscriptions or Google Play Subscriptions screens.
• Keep screenshots of the cancellation confirmation and any receipts.
• If you need a refund, email [email protected] and reference the purchase date and cancellation number.
• If charges continue after cancellation, contact your card issuer for a chargeback or Section 75 where applicable and keep all evidence.
• If you signed up within 14 days, assert your cooling-off right under the Consumer Contracts Regulations 2013 and request a full refund if you wish to cancel the contract.