Cancel Resume.co the easy way

Service summary

Resume.co is an online resume and cover letter builder that uses templates and AI tools to tailor documents to job descriptions. The service offers a free basic access tier and several paid unlimited-access plans for expanded downloads and AI features.

Key features

Resume.co provides ATS-friendly templates, resume sharing, AI-tailoring for job descriptions and AI-generated cover letters. Export and unlimited downloads are permitted depending on plan level and export rules.

Company facts

Web - cancel in your account

1. Go to your account on https://resume.co/.
2. Open Account Settings and find Subscription or Billing.
3. Click Cancel Subscription and follow on-screen prompts.
4. Take a screenshot of the cancellation confirmation and save it.

iOS - cancel via Apple

1. Open Settings on your iPhone or iPad.
2. Tap Your Name, then Subscriptions.
3. Select Resume.co and tap Cancel Subscription.
4. Keep the Apple confirmation email or screenshot as proof.

Android - cancel via Google Play

1. Open Google Play Store app.
2. Tap your profile, then Payments & subscriptions, then Subscriptions.
3. Select Resume.co and tap Cancel subscription.
4. Save the Google Play confirmation email or screenshot.

Phone - call support

1. Call 855-568-0962 and state you want to cancel your Resume.co subscription.
2. Ask the agent for a cancellation reference number and confirmation email.
3. Record the date, time and agent name.

Email - written cancellation

1. Send a short message to [email protected] with subject "Cancel subscription" and your account email.
2. Request written confirmation and any refund if eligible.
3. Keep the sent email and the reply as proof.

Post - registered letter

1. Send a registered letter to Resume.co, Crown Way, CF14 3UZ Cardiff, United Kingdom stating you cancel the subscription.
2. Keep the postal receipt and return receipt as proof of delivery.

Official step-by-step cancellation instructions are listed on the Resume.co help page: How do I cancel my subscription.

Moving / relocation

If you relocate, cancellation follows the same procedures as account cancellation. Provide proof only if requesting a refund based on inability to use the online service in your new country - Resume.co does not publish special relocation rules. For refund rules see Refund policy.

Price increase

If Resume.co raises prices for your existing subscription during a renewal, a consumer in the UK may treat the change as a contract modification. Resume.co does not publish specific price-increase exit rules. Use the legal escalation steps below if the change was not clearly notified.

Death of subscriber

If the subscriber has died, cancellation can be requested by an estate representative by emailing [email protected] or by post with proof of authority. Resume.co does not publish a formal process for this situation.

Legitimate ground (service failure or termination)

Resume.co states that if the service is discontinued other than at the end of a billing cycle, a pro-rated refund for remaining days will be provided. If Resume.co terminates access for breach of terms, a pro-rated refund will not be provided. Keep copies of communications from Resume.co as proof.

End of commitment

There is no minimum commitment published. Cancel before the next renewal to avoid further billing. Effective cancellation is when you provide a clear statement to the trader.

Cooling-off period

For products and services bought online, you have a 14-day cooling-off right under the Consumer Contracts Regulations 2013 except where digital content download/streaming started with your express consent. Resume.co publishes a full-refund policy within 14 days: Refund policy. Applicable law: Consumer Contracts Regulations 2013 and the 2024 subscription cooling-off chapter: 2024 subscription cooling-off rights.

Before cancelling: negotiate

Resume.co does not publish standard retention offers in publicly available materials. When you call or email, ask for a discount code, a one-off extension or a pause. Script: state your reason, request a retention discount or a pause, and ask for the agent's name and written confirmation of the offer. If no retention offer is available, proceed to cancel and request a refund if eligible.

What cancelling saves you - yearly savings calculation

Resume.co published plans and reported costs in GBP:

• 7-day trial then monthly renewal at £29.95: annual cost if kept beyond trial = 29.95 x 12 = £359.40 per year.
• 3-month unlimited access billed as £27.88 every 3 months (advertised as £9.29/month): annual = 27.88 x 4 = £111.52 per year.
• Basic access: £0 per year.

Cheapest named competitor from research: My CV Buddy at £2.99/month. Annual = 2.99 x 12 = £35.88 per year.

Switch savings examples:

• Switch from 3-month plan: £111.52 - £35.88 = £75.64 saved per year.
• Stop auto-renewing after trial to avoid £359.40 per year; switching from £359.40 to £35.88 saves £323.52 per year.

Prices to compare: Resume.co trial cost £1.95 initial then £29.95/month; 3-month plan billed £27.88 each quarter = £111.52/year; competitor My CV Buddy £2.99/month = £35.88/year.

Key UK consumer laws

Services must be provided with reasonable care and skill under the Consumer Rights Act 2015. Unfair contract terms that impose disproportionate cancellation penalties are not binding.

Cooling-off and digital content

The Consumer Contracts Regulations 2013 give a 14-day cooling-off period for most online contracts with refunds, except where digital content download or streaming started with your express consent. The 2024 subscription rules add renewal cooling-off protections: 2024 cooling-off rights.

Auto-renewal and the regulator

The Competition and Markets Authority flags hard-to-cancel subscriptions and unclear auto-renewal as potential unfair practices. If Resume.co made unclear renewal promises, you may complain to Citizens Advice or the CMA for guidance.

Escalation steps

1. Complain to Resume.co via support channels and keep records. 2. Seek help from Citizens Advice. 3. Contact your card issuer for chargeback or use Section 75 for qualifying card payments. 4. If the dispute concerns a regulated sector, contact the relevant ombudsman. Relevant statutes: Consumer Rights Act 2015; Consumer Contracts Regulations 2013; 2024 subscription cooling-off chapter.

Check access and final billing

After cancellation confirm whether your access stops immediately or at the end of the paid period. If you cancelled before renewal, verify no further charges appear on your card. Keep bank statements showing refunds or lack of further billing.

Data and downloads

Download copies of your resume and cover letter files immediately after cancelling. If you used the free plan, Resume.co notes that some export formats may be restricted; export while you still have access.

Re-activation

To re-activate, log in and choose a plan or restore a previous subscription. Ask support for any available discounts when returning.

Proof and dispute

Keep screenshots of cancellation confirmation, email replies, or registered-post receipts. If a refund promised is not received within the stated time, escalate using your bank or Citizens Advice.

Follow this checklist to cancel Resume.co and secure proof and refunds.

• Log in and cancel in Account Settings; take a screenshot of the confirmation.
• If subscribed via Apple, cancel in Settings > Subscriptions; keep the Apple confirmation email.
• If subscribed via Google Play, cancel in Play Store Subscriptions; save Google confirmation.
• Send an email to [email protected] requesting cancellation and refund if eligible; keep sent and received emails.
• If you prefer, call 855-568-0962 and record the call date and agent reference.
• If you want extra legal proof, send a registered letter to Resume.co, Crown Way, CF14 3UZ Cardiff, United Kingdom and keep the receipt.
• Download all resume files and cover letters before access ends.
• If a refund is due and not paid, contact Citizens Advice and your card issuer for chargeback or Section 75 where applicable.