Cancel SignNow the easy way

Core service

SignNow is an electronic signature and document workflow service providing e-signature creation, document templates, bulk sending, and integrations for businesses.

Who uses it

Target customers include individuals, small businesses and mid to large enterprises in regulated sectors such as legal, finance and healthcare.

Company facts

Web - cancel in your SignNow account

1. Sign in to your SignNow account as the account admin.
2. Open Account Settings then Subscription or Billing.
3. Choose Cancel Subscription and confirm cancellation.
4. Save a screenshot of the confirmation and request written confirmation by contacting [email protected] if no email arrives.
5. Access continues until the end of the current paid period; future billing stops.

iOS - cancel via the App Store

1. Open the App Store on your iPhone or iPad and tap your Apple ID avatar.
2. Tap Subscriptions.
3. Locate the SignNow subscription and tap Cancel Subscription.
4. Keep the Apple confirmation email as proof; SignNow cannot refund App Store purchases directly.

Android - cancel via Google Play

1. Open the Google Play Store on your Android device.
2. Tap your account icon then Payments & subscriptions then Subscriptions.
3. Select SignNow and tap Cancel subscription.
4. Save the Google Play confirmation email; for refunds contact Google Play support.

Marketplace / reseller

1. Log in to the marketplace portal where you purchased SignNow (example: G Cloud or other SaaS marketplace).
2. Locate the subscription and follow the marketplace cancellation flow or contact the marketplace support team.
3. Keep the marketplace confirmation as proof.

Email

1. Send an email to [email protected] from the account's registered email with subject line: "Cancel subscription" and include account ID and billing email.
2. Request written confirmation of receipt and the effective cancellation date.
3. If no reply in 72 hours, escalate via the contact form on the Help Center.

Post

1. Prepare a signed registered letter with account details and a clear request to cancel future renewals.
2. Send to: SignNow, Crown Way, CF14 3UZ Cardiff, United Kingdom.
3. Keep the postage receipt and allow 5 to 14 days for delivery and processing.

Cooling-off (14-day right to cancel)

If you bought SignNow online you generally have a 14-day right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If you agreed that the service should start during the cooling-off period and the service started, you may be liable for the portion of the service provided before cancellation. To exercise the right, notify SignNow in writing to [email protected] or cancel via your account within 14 days of the contract date.

Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Price increase

If SignNow increases the price during an existing subscription term, you can cancel if the change breaches the contract terms. Provide a copy of the plan terms and the notice of price increase from SignNow when you contact support. If the change is unilateral and material, UK consumer law allows you to seek a contract adjustment or cancellation for breach of pre-contract information obligations under the Consumer Rights Act 2015.

Required documents: copy of the price change notification and your subscription agreement. Applicable law: Consumer Rights Act 2015.

Death of the subscriber

In the event of the subscriber's death, the account administrator or estate executor should contact SignNow at [email protected] with a copy of the death certificate and proof of authority to act on behalf of the estate. SignNow's published materials do not specify their exact death policy; request written confirmation of account closure.

Required documents: death certificate and proof of executor status. Applicable law: not specified in SignNow materials; contractual executor requirements apply.

Legitimate ground - poor service or failure of performance

If SignNow fails to provide the service with reasonable care and skill you can ask for repeat performance or a price reduction under the Consumer Rights Act 2015. Document the failure: screenshots, support tickets, date and time of incidents, and a description of impact on your operations. Send these to [email protected] requesting remedy or cancellation and any refund due.

Required documents: support ticket numbers, logs, screenshots. Applicable law: Consumer Rights Act 2015.

End of commitment / expiry of term

For annual plans the contract runs for the paid term. Cancel before renewal to stop auto-renewal. For monthly plans you can cancel at any time to avoid the next billing cycle; access continues until the end of the paid term. Required documents: account ID and confirmation of cancellation. Applicable law: contractual terms and Consumer Rights Act 2015.

Before you cancel - negotiate

SignNow's public help resources do not list specific retention promotions. There are no documented standard retention offers in SignNow support pages. To request a retention offer, contact [email protected] and state your account ID, current plan, and the reason for leaving. Ask explicitly for a discount, downgrade to a lower plan, or an account credit. If you are on an annual plan, ask whether prorated refunds or plan downgrades are available.

What cancelling saves you - yearly saving examples

Compute yearly savings by plan - use published GBP prices.

Business monthly at £8 x 12 = £96 per year. Business Premium at £15 x 12 = £180 per year. Enterprise at £30 x 12 = £360 per year. App Store signNow Business Annual at £99.99 per year.

Example math - switching from Business Premium to Business: £15 x 12 = £180 minus £8 x 12 = £96 equals £84 saved per year.

Cheapest real alternative from competitors in research: eSign at £10 per month - yearly cost £10 x 12 = £120 per year. If you cancel SignNow Business Premium at £180/year and move to eSign at £120/year you save £60 per year.

Key UK consumer law

Services must be performed with reasonable care and skill under the Consumer Rights Act 2015. Pre-contract information given by the trader is binding. The Competition and Markets Authority (CMA) enforces rules on unfair auto-renewal and difficult cancellation processes.

Cooling-off and refund rights

The Consumer Contracts Regulations 2013 provide a 14-day cooling-off period for most online purchases, with refund rights. If digital content begins and you gave express consent for immediate access, the cooling-off right may be limited. SignNow's refund policy allows refund requests within 30 days for self-serve subscribers under specific conditions; otherwise refunds are not guaranteed. See SignNow's refund policy here: SignNow refund policy.

Escalation steps

1. Complain to SignNow support at [email protected] and keep written records. 2. Seek guidance from Citizens Advice if unresolved. 3. For qualifying card transactions consider Section 75 or a chargeback via the card issuer. 4. If you have a regulated dispute, escalate to the relevant ombudsman. The CMA can be contacted about unfair auto-renewal practices.

Check access and final billing

After cancellation verify that future billing is stopped and keep the cancellation confirmation. Access to paid features continues until the paid term ends; confirm the end date in the confirmation email or account settings.

Data retention and export

Export any documents, templates or audit trails you need before the end of access. Use the account export or download features to save signed documents. If you need account data deleted request account deletion via SignNow account deletion help.

Re-activation and re-signup

If you re-subscribe later your data may be retained subject to SignNow retention policies. If you received a refund that revoked paid features, re-activation will require a new purchase.

Follow this checklist to cancel cleanly and protect your rights.

• Log in as the account admin and cancel via Account Settings or Billing.
• Take a screenshot of the cancellation confirmation and save any confirmation emails.
• If purchased through Apple or Google, cancel via the App Store or Google Play and keep the store confirmation.
• Export all documents, templates and logs before your access expires.
• If you want a refund, request it within 30 days via SignNow refund policy and provide purchase evidence.
• If you paid by credit card and dispute arises, contact your card issuer for chargeback or Section 75 guidance.
• If no response from support within 72 hours, escalate to Citizens Advice or the CMA for guidance.