Cancel Simply South the easy way

Service overview

Simply South is presented online as a streaming and subscription service that offers premium content and, in other references, a food subscription in the UK market. The main website lists pricing in US dollars and the streaming service advertises subscription access to premium content.

Where it operates

The streaming service is available in many countries; the company is headquartered in the United States. The website lists pricing in USD and does not publish UK prices in GBP.

Company facts

For company registration details see the UK Companies House record for related entities: Companies House.

Web (official site) - detailed steps

1. Open the official site or the streaming site and look for account or refunds and cancellations information.
2. Visit the official refunds and cancellations page at Simply South refunds and cancellations.
3. Follow on-screen prompts or use the contact method listed on that page to request cancellation.
4. Request a confirmation email and keep a screenshot of the confirmation page.

Email - detailed steps

1. Send an email to [email protected] or [email protected] with your account details and a clear statement: Cancel my subscription effective immediately.
2. Include your account email, full name, and last four digits of the payment card used.
3. Request a reply that confirms the date of cancellation and whether any charge will be refunded.
4. Keep the sent email and any reply as proof.

Post (registered letter) - detailed steps

1. Write a clear cancellation letter with your full name, account email, account number if known, and a statement to cancel the subscription immediately.
2. Send by registered post to: Simply South, Pochard Way, ML4 3HB Bellshill, United Kingdom.
3. Keep the proof of posting and the delivery receipt.
4. If no reply within 14 days, escalate using the steps in the legal protections section.

Phone

1. Phone contact details are not published by Simply South in the research data so telephone cancellation cannot be confirmed from public sources.
2. If you find a phone number from your billing statement, request a written confirmation email during the call and note the agent name.

App store cancellations (iOS/Android)

1. Simply South does not publish explicit iOS/Android cancellation steps in available sources. If your payment appears on Apple or Google billing, cancel via your app store subscription settings and keep the cancellation confirmation from the store.
2. If you cannot cancel via the store, contact [email protected] and include proof of the app store payment.

Cooling-off period (change of mind)

Rule - For distance contracts concluded online, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 provide a 14-day cooling-off period starting the day after the contract is concluded or goods are delivered. If digital content has already been downloaded or streamed with your express consent, the trader may not be obliged to refund for that content.

Required proof documents - order confirmation, transaction date, and any evidence of whether streaming or download occurred.

Applicable law - Consumer Contracts Regulations 2013. See legislation.gov.uk.

Price increase

Rule - The research data does not publish how Simply South handles price increases. If a price increase is applied before your renewal and it results in a materially different contract, you should notify Simply South and request cancellation under the contract terms. If the change amounts to an unfair change, the Consumer Rights Act 2015 covers unfair contract terms.

Required proof documents - written notice from Simply South showing the increase, your original terms, and billing history.

Applicable law - Consumer Rights Act 2015.

Moving / relocation

Rule - Moving address alone is not an automatic statutory ground to cancel a digital subscription. If the service cannot be provided at the new address or the contract explicitly allows cancellation for relocation, you may cancel. Simply South does not publish specific relocation rules in the sources.

Required proof documents - proof of new address such as a utility bill or tenancy agreement and your original account details.

Death of subscriber

Rule - Contracts do not automatically terminate on death. The estate executor should contact Simply South, provide a death certificate and account details, and request cancellation and any refund as appropriate.

Required proof documents - certified copy of the death certificate and proof of authority from the executor.

Legitimate ground and service quality

Rule - Under the Consumer Rights Act 2015, services must be supplied with reasonable care and skill. If Simply South fails to provide the promised service (for example, the streaming service is persistently unavailable), you can request remediation or cancellation and seek refund for poor performance.

Required proof documents - screenshots, timestamps of outages, correspondence with support, and billing records.

Applicable law - Consumer Rights Act 2015.

End of commitment

Rule - If your contract includes a fixed minimum period, you must check the contractual end date. Simply South does not publish minimum commitment periods in the sources; if a commitment exists, cancel after the fixed term ends to avoid early-termination charges. If no minimum is published, request cancellation immediate.

Required proof documents - your subscription start date and the original terms or welcome email.

Before you cancel: negotiate

Retention offers - research did not report any specific retention discounts or offers from Simply South. If you want to attempt retention, ask [email protected] for: a discounted monthly rate, a pause on your subscription, or a free trial extension. Send your request by email and ask for a written offer to accept or decline.

What cancellation saves you - compute yearly saving

Known base price - the website lists pricing in USD starting from $5.99 per month. Converted at 1 USD = 0.80 GBP for calculation the monthly price is approximately £4.79.

Yearly cost calculation - £4.79 x 12 = £57.48 per year.

Cheapest real alternative from competitors - YF Accounting is not a streaming alternative. Among competitors researched for services and price comparison the lowest monthly price listed is YF Accounting at £50 per month but that is for accounting services, not streaming. For consumer streaming alternatives the research does not list direct streaming competitors with GBP prices. Use competitor pricing here only to show typical subscription comparisons: Sleek £60 per month, YF Accounting £50 per month, Crunch £94 per month.

Example saving - cancelling Simply South at the converted rate saves approximately £57.48 per year compared with staying on the UK equivalent of the listed $5.99 plan.

Key UK consumer laws

The main protections are the Consumer Rights Act 2015 for quality of services and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 for distance selling and the 14-day cooling-off period. See the Regulations: Consumer Contracts Regulations 2013.

Cooling-off and refunds

Under the Consumer Contracts Regulations 2013 you have a 14-day right to cancel most online contracts starting the day after the contract is made. If you asked Simply South to start supplying digital content during that period and you expressly agreed, the right to a refund may be limited for content already supplied. Traders must reimburse payments within 14 days after being informed of the cancellation.

Auto-renewal and difficult cancellation

The Competition and Markets Authority treats obscure auto-renewal terms or hard-to-cancel subscriptions as potentially unfair. If Simply South uses auto-renewal with unclear terms, you can complain to Citizens Advice for guidance and escalate to the CMA if necessary.

How to escalate

1) Complain to Simply South in writing and keep proof. 2) If unresolved, get advice from Citizens Advice: Citizens Advice - cancelling a service. 3) Use card chargeback procedures or Section 75 for qualifying card payments. 4) For unresolved disputes refer to the relevant industry ombudsman if applicable.

Access and final billing

When Simply South processes a cancellation the research states access to premium content is revoked immediately. Check your bank or card for any final charges and request an itemised final bill from [email protected].

Data and account recovery

Download or save any data or watch history you wish to keep before cancelling. If you decide to return, ask support which data will be retained and whether reactivation is available.

If you do not receive confirmation

If you do not receive written confirmation within 14 days of requesting cancellation, send a registered letter to the postal address and keep proof of posting. If still unresolved, escalate using Citizens Advice and consider chargeback if you were billed after your cancellation request.

Follow these steps to ensure cancellation is recorded and you have evidence:

• Send an email to [email protected] stating: "Cancel my subscription effective immediately" and include account details.
• Request a confirmation reply and save the email. If no reply within 48 hours, escalate by sending a registered letter.
• Send registered letter to: Simply South, Pochard Way, ML4 3HB Bellshill, United Kingdom; keep proof of posting and delivery.
• Check your bank card and dispute any unauthorised charges after the cancellation date with your card issuer.
• If you cancelled within 14 days, cite the Consumer Contracts Regulations 2013 when requesting refund and expect repayment within 14 days of cancellation.
• Keep screenshots of account pages showing cancellation or expiry.