Cancel Smarty Plus the easy way

Service overview

Smarty Plus (SmartyPlus) is a paid, auto-renewing subscription that provides members with benefits such as cashback, shipping rebates and other savings features tied to the Smarty ecosystem. The service is marketed as a way to increase savings for online shoppers.

How it is billed

Smarty Plus fees are charged automatically and the provider states that charges are processed in United States Dollars; banks or payment providers may apply currency conversion or foreign transaction fees for UK residents. Specific GBP pricing for Smarty Plus is not published on the public terms pages.

Company facts

Web - cancel in your SmartyPlus account

1. Open a browser and go to https://smartyplus.net/.
2. Log in with the email and password tied to your Smarty Plus account.
3. Click your Profile or Membership tab in account settings.
4. Scroll to the membership area and click "Cancel Smarty+ Subscription" or "DELETE MY ACCOUNT" where displayed.
5. Check your inbox for the confirmation email. Keep that email as proof.

Phone - call customer service

1. Call (877) 808-0810.
2. Provide the email address on file and any verification details requested by the agent.
3. Ask the agent to cancel your Smarty Plus subscription and to send a confirmation email or reference number.
4. Note the date and time of the call and the agent name if provided.

Email - write to support

1. Send an email from the account email address to [email protected] with subject line "Cancel Smarty Plus".
2. Include your full name, account email, and the request to cancel membership immediately and stop future renewals.
3. Keep the sent email and any reply as proof; if you do not receive a reply within a few days, follow up or use the web method.

Post - registered letter

1. Write a signed letter including your full name, account email and a clear instruction: "Please cancel my Smarty Plus subscription and stop future renewals."
2. Send the letter by registered post to: Smarty Plus, New Street Square, EC4A 3BF London, United Kingdom.
3. Retain the registered post receipt and wait for email confirmation.

Cancel via app store purchases

1. If you purchased via Google Play or the Apple App Store, open your account settings in the store.
2. Locate Subscriptions, select Smarty Plus and choose Cancel Subscription.
3. Store cancellation stops future renewals; you keep access until the end of the store-billed period. For Google Play refunds, consult Google Play's Refund Policy.

Moving - portability or change of service

If you are moving and Smarty Plus functionality or benefits become unusable, send documentation that shows the address change such as a utility bill or tenancy agreement plus the cancellation request. Smarty's UK terms allow ending the agreement by stopping use of the service; any request for refund of unused paid service must follow the refund rules. Applicable law: Consumer Rights Act 2015 for service performance standards.

Price increase

If Smarty Plus raises the subscription price mid-contract, you may be able to cancel if the increase is material. Provide the notification of price change from Smarty and your cancellation request. The Consumer Contracts Regulations 2013 and Consumer Rights Act 2015 protect against unfair contract terms; check the provider notice for any unilateral price change clause.

Death of subscriber

Immediate family or executor should email [email protected] with a copy of the death certificate and account details to request closure. Smarty's help channels accept customer service contact for account closure. Applicable law: Consumer Rights Act 2015 regarding contract termination for personal service obligations.

Legitimate grounds accepted by Smarty Plus

Research indicates Smarty accepts ending the agreement by stopping use of the service and that complaints are investigated under their customer complaints code. For refunds beyond automatic policy, submit supporting documents relevant to the claim. Applicable law: Consumer Contracts Regulations 2013 where the 14-day cooling-off period applies for online contracts unless digital content has been downloaded with consent.

End of commitment

For rolling monthly plans there is no fixed minimum commitment; end the contract by cancelling in your account or via the store. To avoid the next monthly charge, cancel at least 24 hours before the renewal date. Applicable law: Consumer Contracts Regulations 2013.

Cooling-off period (14 days)

Under the Consumer Contracts Regulations 2013 you have a 14-day right to cancel most online contracts and obtain a refund. This right may not apply to digital content where download or streaming started with your express consent. To invoke the 14-day right, notify Smarty using the web cancellation or email and keep proof of the notification. Applicable law: Consumer Contracts Regulations 2013.

Before you cancel: negotiate

Smarty Plus is not documented as offering standard retention discounts in the published terms or help pages. If you want to try to keep service, call (877) 808-0810 or email [email protected] and request any available retention offer or a pause. Ask the support agent for the exact offer in writing and an expiration date. If no written offer is provided, rely on the web cancellation method and demand confirmation email.

What cancelling saves you - yearly calculation

Smarty Plus public GBP pricing is not published. For comparison, consider a real alternative: Countee at £14.90 per month or £179 per year. Example savings if you switch from a hypothetical £14.90 per month plan to Countee: 12 x £14.90 = £178.80 per year. Countee annual price listed: £179. Solas paid tiers: £19 per month and £47 per month exist for UK alternatives. Example math for switching from a £19 monthly plan: 12 x £19 = £228 per year. If your current Smarty Plus cost is charged in USD you should check your card statement for the exact GBP amount before computing savings.

Key UK consumer laws that apply

The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and prohibits unfair contract terms. The Consumer Contracts Regulations 2013 provide a 14-day cooling-off period for most online contracts. The Competition and Markets Authority treats hard-to-cancel subscriptions and unclear auto-renewal terms as potentially unfair practices.

Complaint escalation and ombudsman

First complain to Smarty via support channels. If Smarty is unable to resolve the complaint, UK customers may ask the Communications and Internet Services Adjudication Scheme (CISAS) to consider it; Smarty's customer complaints code references this escalation path in their UK terms. For payment disputes, consider Section 75 claims or a chargeback through your card issuer where applicable.

Refund and statutory rights

Refund rights under statute remain separate from any contractual refund policy. If you believe Smarty has breached the contract or performed the service poorly, the Consumer Rights Act 2015 allows you to demand remedies. For distance contracts within 14 days you can withdraw under the Consumer Contracts Regulations 2013 except for digital content accessed with consent.

Confirm access and final billing

After cancelling online, keep the confirmation email as proof. For monthly subscriptions you will typically retain access until the end of the paid billing month. Check your next card or bank statement to confirm no further renewals are charged.

Data and account re-activation

If you want your data retained, ask Smarty support in writing whether account data will be preserved and for how long. To re-activate, log back into your account or follow the re-subscription flow on https://smartyplus.net/.

When to request a refund

Submit any refund request within three months of the relevant charge for consideration by Smarty, as their published policy allows review of refund requests up to three months from the charge. For switching providers and certain unused balances, Smarty's UK terms indicate refund requests must be made within 90 days of the switching date for processing of remaining credits.

Follow this checklist to cancel Smarty Plus and protect yourself from unexpected renewals or billing errors.

• Log in to your Smarty Plus account and cancel via the Membership tab; save the confirmation email.
• Send an email to [email protected] as a backup cancellation record; keep the sent message and any reply.
• If you paid via Google Play or Apple, cancel in your store subscriptions to stop renewals; keep the store confirmation.
• Note the renewal date and ensure cancellation is completed at least 24 hours before it to avoid the next charge.
• Check your bank or card statement for the next 2 billing cycles to confirm no further charges.
• If you want a refund, submit the request within three months of the charge and attach evidence of cancellation and dates.
• If you encounter a dispute, escalate to CISAS or consult Citizens Advice for further assistance.