Cancel Tax2u the easy way

Service overview

Tax2u is a UK tax and accounting service for self-employed people, CIS contractors, PAYE employees and small limited companies. Services include UTR registration, self-assessment tax returns, yearly accounting packages and Making Tax Digital support.

Main customers and use cases

Tax2u targets sole traders and small business owners who need help with HMRC registrations, filing a Self Assessment and simple bookkeeping. The company offers one-off fees and subscription plans.

Where to find official product pages

Full pricing and product details are listed on the Tax2u products page: https://www.tax2u.co.uk/products.php. General information is on the homepage: https://www.tax2u.co.uk/.

Web - delete account via dashboard

1. Log in to your Tax2u account at https://www.tax2u.co.uk/.
2. Open account settings and choose Delete Account.
3. Confirm deletion. Tax2u states the account is deleted within 24 hours and this cancels active subscriptions.
4. Save or screenshot the deletion confirmation as proof.

iOS - cancelling via the app

1. Tax2u provides an app experience according to reviews, but cancellation via iOS in-app billing is not documented on Tax2u pages.
2. If you subscribed through the App Store, follow Apple subscription management to cancel the App Store subscription.
3. Also send written notice to [email protected] to ensure Tax2u records the cancellation.

Android - cancelling via Google Play

1. If you subscribed through Google Play, cancel the subscription in Google Play subscriptions.
2. Send an email to [email protected] with the Google Play receipt and cancellation request to ensure Tax2u updates their records.

Phone

1. Tax2u does not publish a formal phone cancellation channel. Use email or registered post for formal notice.
2. If you call customer support for confirmation, also follow up in writing to [email protected].

Email

1. Send a written cancellation request to [email protected]. State your full name, account email, plan name, and request cancellation with 14 days notice.
2. Wait for a reply with a cancellation link or confirmation page. You must act on the link to complete cancellation.
3. Keep the email thread and any confirmation as proof.

Post

1. Write a signed cancellation letter including full name, account email, plan name and statement that you wish to cancel under a distance contract within the cancellation period if applicable.
2. Send by recorded delivery to Tax2u, 2 Woodberry Grove, N12 0DR London, United Kingdom.
3. Keep proof of postage and any reply from Tax2u as evidence.

Moving / change of circumstances

If you move address and can no longer access services relevant to your current address, notify Tax2u by email to [email protected] with proof of new address (utility bill or council tax bill). Tax2u does not publish a special exception to fees for moving; standard cancellation procedure applies.

Price increase

If Tax2u increases the price for a subscription, you may cancel if the change is a material change to the contract. Provide the price change notice from Tax2u and your cancellation email. Refer to the Consumer Rights Act 2015 if a unilateral term is unfair.

Death of subscriber

For the death of a subscriber, send a copy of the death certificate and the executor contact details to [email protected]. Tax2u terms do not publish a specific refund on death; follow up in writing and request account closure.

Legitimate ground accepted by Tax2u

Tax2u accepts written cancellation requests by email to [email protected] and account deletion via the dashboard. They explicitly refuse third-party chargebacks as formal notice. For refunds, Tax2u lists specific rules: a 14-day full refund can apply for self-assessment tax return services if no draft has been started and no documents have been received. For UTR services, no refund after 24 hours except a minimum processing fee of £30 + VAT may apply.

End of commitment

If you are on a monthly plan such as Silver at £24 + VAT per month or Gold at £30 + VAT per month, cancel by email giving 14 days notice and act on the online cancellation link. If you have a one-off fee product (for example a Simple Tax Return at £135 + VAT), cancellation rules depend on whether work has started; see refund policy.

Cooling-off (14 day right)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have a 14-day cancellation period from contract entry for distance contracts. For self-assessment services, Tax2u offers a 14-day right to a full refund provided no draft tax return has been started and no client documents have been received. Source: Consumer Contracts Regulations 2013.

Before you cancel: try to negotiate

Tax2u does not publish standard retention discounts or formal offers. Research found no published retention offers. To ask for retention, email [email protected] and request a reduced monthly rate or a switch from Gold to Silver. Ask for precise reduction in writing and a written confirmation of the new price and commitment.

What cancelling saves you - concrete math

Calculate annual cost if you cancel a monthly membership:

• Silver: £24 + VAT per month. 12 x £24 = £288 per year (VAT excluded as Tax2u lists prices as + VAT).
• Gold: £30 + VAT per month. 12 x £30 = £360 per year.
• Example one-off fees: Simple Tax Return £135 + VAT one-off, Standard Tax Return £178 + VAT one-off, Complex Tax Return £288 + VAT one-off.

Example saving by cancelling Gold and switching to self-serve options: £30 x 12 = £360 saved in subscription fees per year. The cheapest zero-cost alternative is to file directly with HMRC Self Assessment - price £0 if you prepare and submit yourself. Use this to compare the true annual saving.

Key consumer law that applies

Applicable laws include the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 which give a 14-day cooling-off period for distance contracts and the Consumer Rights Act 2015 which requires services to be performed with reasonable care and skill and prohibits unfair contract terms.

Auto-renewal and unfair terms

The Competition and Markets Authority treats hard-to-cancel subscriptions and unclear auto-renewal terms as potentially unfair. If Tax2u fails to provide clear cancellation steps, you may escalate to Citizens Advice for guidance.

How to escalate a dispute

First complain to Tax2u using [email protected] and keep written records. If unresolved, contact Citizens Advice for next steps and consider Section 75 or a chargeback request through your card issuer for qualifying card payments. Note Tax2u states they do not accept chargebacks as formal cancellation notice; still notify your bank if you initiate a chargeback.

Access and data

Account deletion cancels subscription and Tax2u states accounts are deleted within 24 hours. Save any tax records or documents before deletion. For data retention policies see the Tax2u privacy policy: https://www.tax2u.co.uk/privacy-policy.

Final billing and refunds

Refund eligibility follows Tax2u terms. For self-assessment services a full refund is available within 14 days if no draft has been started and no documents received. For UTR and Fast Track services refunds after 24 hours are not available or will incur a minimum processing fee of £30 + VAT. Any refund due will be sent within 7 days of Tax2u receiving bank details.

Re-activation and re-subscription

To re-subscribe create a new account or contact [email protected]. Prices and promotional offers at re-subscription may differ from your prior plan.

Follow this checklist to cancel cleanly and keep proof.

• 1. Email [email protected] with a signed cancellation request including full name, account email and plan.
• 2. Act on any cancellation link Tax2u sends; the subscription continues until you do so.
• 3. If you prefer post, send a signed letter by recorded delivery to Tax2u, 2 Woodberry Grove, N12 0DR London, United Kingdom and keep proof of postage.
• 4. If you used App Store or Google Play, cancel in-store subscriptions and also email Tax2u to update their records.
• 5. Before deleting your account, download all tax documents and HMRC references; account deletion removes data within 24 hours.
• 6. If you request a refund, provide bank details to Tax2u; refunds are sent within 7 days after approval.