Cancel Very the easy way

Overview

Very is a UK retail website and app operated by The Very Group Limited. Customers buy goods outright or via flexible payment options branded Very Pay, including Pay Monthly, Pay in 3 and Buy Now Pay Later.

Main services

Very sells a wide range of products and offers flexible payment methods. Very does not operate a single-price subscription product for consumers; instead customers choose payment options at checkout.

Who uses Very

Families and online shoppers in the UK and Ireland who want retail offers combined with flexible payment plans such as interest-bearing Pay Monthly and interest-free Pay in 3.

Web

1. Sign in at very.co.uk and open My Account.
2. Open Orders or Returns and follow prompts to cancel or arrange a return.
3. If you need help, use the online help pages to find the cancellation topic and follow the steps listed.

iOS

1. Open the Very app on your iPhone and sign in.
2. Go to Orders, select the order and look for Cancel order or Return options.
3. Follow the in-app prompts to cancel and re-order if applying an offer, as reported by users.

Android

1. Open the Very app on your Android device and sign in.
2. Go to Orders and select Cancel or Return where available.
3. Follow the in-app instructions for cancellation or return shipment.

Phone

1. Find contact details on Very's Help pages and call customer support.
2. Explain you want to cancel an order or initiate a return and ask for confirmation reference.
3. Record the time, agent name and any reference number for your records.

Email / Help form

1. Use the Help centre message form to request cancellation, stating order number and reason.
2. Keep the confirmation email from Very as proof.

Post

1. Send a registered letter to Very, Speke Road, L70 1AB Liverpool, United Kingdom with order details and cancellation request.
2. Keep proof of postage and delivery receipt for escalation if needed.

Cooling-off right (changed your mind)

If you bought goods online you have a 14 day cooling-off right under the Consumer Contracts Regulations 2013. The 14 day period starts the day after you receive the goods. To exercise it, notify the trader in writing or via their online help form within 14 days and return the goods. The trader must refund the price of the goods; under CCR 2013 you must bear the cost of return unless the trader agreed to cover returns. Applicable law: Consumer Contracts Regulations 2013.

28-day Approval Guarantee returns

Very's 28-day Approval Guarantee lets customers return most items for a full refund if goods are complete, unused, in original packaging and security tags intact within 28 days of receipt. Returns under this guarantee are free to the customer per Very's policy, but delivery charges are not stated as refunded. The rules for what qualifies are set by Very's returns terms.

Price increase

For goods already purchased an increased future price does not affect completed sales. For services bought online, if a seller raises the price during a contract term this may be a contractual or consumer law issue; check your contract and, if you believe terms are unfair, escalate to Citizens Advice or the CMA.

Death of the buyer

If the buyer dies and an order is unpaid or a service remains active, executors or estate representatives should contact Very with proof of authority and a copy of the death certificate. Refund or cancellation outcomes depend on the contract and payment status; collect receipts and correspondence for the estate file.

End of commitment

Very primarily sells goods, not subscription services with fixed-term commitments. If an ongoing payment plan was used (for example Pay Monthly), check the financing agreement for end-of-term obligations and final payment amounts; contact Very for settlement details.

Legitimate grounds and faults

If goods are faulty, misdescribed or not as ordered you have remedies under the Consumer Rights Act 2015. Faulty goods can be rejected and refunded or repaired. For disputes about refunds or return costs use escalation routes below. Applicable law: Consumer Rights Act 2015.

Before you cancel: negotiate with Very

Very publishes promotional offers such as welcome discounts and credit back promotions. User testimony includes a 10% credit back offer applied via the app. If you want to keep an order but reduce cost, contact Very customer service via the app or help form and ask if a retention offer or a promotional code can be applied. Research shows one user successfully cancelled and re-bought inside the app to apply an offer code.

What cancelling can save you - example calculation

Very itself does not charge a monthly subscription. To show tangible savings when changing services, compare two competitor plans researched below. Crunch costs £86.50 per month, which is £86.50 x 12 = £1,038 per year. Solas costs £19 per month, which is £19 x 12 = £228 per year. Switching from Crunch to Solas would save £1,038 - £228 = £810 per year.

Cheapest real alternative from competitors in our research: Solas at £19 per month and £228 per year.

Key consumer law

In the United Kingdom your main legal protections are the Consumer Contracts Regulations 2013 for distance sales and the Consumer Rights Act 2015 for faulty or misdescribed goods and unfair contract terms.

Cooling-off and refunds

The Consumer Contracts Regulations 2013 give a 14 day cooling-off right for most online purchases. For faulty or misdescribed goods the Consumer Rights Act 2015 gives rights to repair, replacement or refund. If Very fails to comply you can escalate.

Escalation routes

First complain to Very in writing and keep records. If unresolved, contact Citizens Advice for guidance and use the Financial Ombudsman Service for complaints related to credit or Very Pay financing. See a Financial Ombudsman decision about returns and delivery charges at financial-ombudsman.org.uk decision. For guidance on cancelling a service and cooling-off rights see Citizens Advice - Cancelling a service.

Auto-renewal and unfair terms

The Competition and Markets Authority treats opaque auto-renewal and hard-to-cancel subscription terms as potential unfair practices. If you suspect unfair terms, keep evidence and seek Citizens Advice or CMA guidance.

Check final billing

Check your Very account and payment statements for final charges or refunds. If you used Very Pay, verify settlement or final instalment amounts if cancelling during a finance period.

Returns and refunds

If you returned goods under the 28-day Approval Guarantee expect a full refund for the goods' purchase price when items are complete and unused. Delivery charges are not guaranteed to be refunded. Keep return tracking and confirmation for proof.

Data and account access

Sign in to your Very account and download order histories and receipts you may need for disputes or warranty claims. If you want your account closed, request account closure via Very's Help centre and keep confirmation.

Re-activation

You can create new orders or re-open an account at any time; re-activation depends on Very's account and credit checks for Very Pay products.

Follow this checklist after you decide to cancel or return an order with Very.

• Find your order number and the date you received the goods.
• If within 14 days, notify Very under the Consumer Contracts Regulations 2013 and request return instructions.
• If within 28 days and items meet the Approval Guarantee conditions, use the returns process for a refund.
• Keep proof of postage or tracking when returning items.
• Keep screenshots or emails of any in-app cancellation or customer service confirmation.
• If you used a card and the refund does not appear, contact your card issuer about chargeback or Section 75 where applicable.
• If dispute persists, escalate to Citizens Advice or use the Financial Ombudsman Service for credit-related complaints.