Cancel Waves the easy way

Overview

Waves Audio Ltd. develops audio plugins, bundling and subscription plans used by professionals and hobbyists for mixing, mastering and sound design. Waves sells single licenses, plugin bundles and subscription services including Waves Essential and Waves Ultimate.

Products and services

Waves offers plugin libraries, restoration tools and analog-modeling effects. Subscription tiers include a 7-day free trial. Waves also sells a Waves Update Plan that covers product updates for one year, with prices depending on the number and price of owned products.

Company facts

See Waves terms of use and subscriptions: terms of use, subscriptions, and the end user license: EULA (PDF).

Web - cancel via waves.com

1. Open https://www.waves.com/subscriptions and sign in to your Waves account.
2. Go to Account, then Subscriptions or Billing.
3. Locate the active subscription (Waves Essential, Waves Ultimate or Waves Update Plan).
4. Click Manage and then Cancel subscription. Confirm cancellation on-screen.
5. Take a screenshot of the confirmation and save any confirmation email from Waves.

iOS - cancel through Apple

1. Open Settings on your iPhone and tap your name.
2. Tap Subscriptions and find the Waves subscription purchased through Apple.
3. Tap Cancel Subscription and confirm. Keep the Apple confirmation email or screenshot as proof.
4. If you need a refund from Waves for a direct purchase, contact Waves support and explain the purchase route.

Android - cancel through Google Play

1. Open Google Play Store, tap your profile icon and choose Payments & subscriptions.
2. Select Subscriptions, find the Waves subscription and tap Cancel subscription.
3. Save the Google Play confirmation as proof.

Phone - when phone support is available

1. Check Waves support pages for a contact number; Waves does not publish a general UK phone number on their public pages.
2. If given a phone number by Waves support, call, request cancellation and note the reference number, date and time.
3. Request a confirmation email after the call.

Email and post

1. If you cannot cancel in your account, email Waves support with your order number, account email and a clear request to cancel.
2. As an alternative send a registered letter to: Waves, 150 Minories, EC3N 1LS London, United Kingdom. Keep proof of postage or tracking.
3. If you do not receive acknowledgement within 14 days, escalate using the steps in the Legal protections section below.

Moving abroad or relocation

If you need cancellation due to relocation, provide proof such as a dated utility bill or tenancy agreement showing the new address. Waves does not publish a dedicated relocation policy; use standard account cancellation channels and attach supporting documents when you contact support.

Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 for refunds where relevant.

Price increase

If Waves increases the price and you want to cancel, check the communication from Waves. Retain the price increase notice and request cancellation within the timeframe specified in the notice. If no timeframe is specified, cancel through your Waves account and quote the notice.

Applicable law: Consumer Rights Act 2015 regarding unfair contract terms and the Competition and Markets Authority guidance on auto-renewal practices.

Death of the subscriber

Provide a copy of the death certificate and the account holder's details. Contact Waves support and request termination of the subscription and any refund for unused services if applicable. Waves has not published specific bereavement procedures; evidence must be submitted by email or post.

Legitimate ground - technical defect

Waves offers a refund window for software when a technical defect cannot be resolved. If technical support determines a defect that cannot be fixed, Waves allows cancellation and refund within ninety (90) calendar days from the date of initial License purchase. Required proof: Waves technical support report stating the defect is unresolvable and your original order details.

Source: Waves refund policy and EULA: EULA.

End of commitment

If your paid period ends (monthly or annual), cancel before the renewal date in your Waves account to prevent renewal. Proof: account cancellation confirmation and billing statement showing the cancellation date.

Cooling-off (14 day) period

For contracts formed at a distance, you have a 14 day cancellation right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. For supply of digital content that starts immediately with your express agreement and acknowledgement you lose the right to cancel. To use the cooling-off, notify Waves within 14 days of the contract and return any goods if applicable. Refunds must be processed within 14 days of the trader being informed.

Applicable law: Consumer Contracts Regulations 2013.

Before you cancel: negotiate

Waves does not publicly list specific retention offers on its support pages. If you want to keep the service at a lower cost, contact Waves support via the account contact form and request a retention offer or a discount. Mention competing options and the specific subscription you hold (for example Waves Essential or Waves Ultimate). Keep written replies as proof. No public data indicates guaranteed retention discounts from Waves.

What cancelling saves you - concrete math

Waves price examples from Waves pages and retailers:

• Waves Essential: £14.99 per month or £149.99 per year. Monthly to annual math: £14.99 x 12 = £179.88. Saving by choosing the annual plan: £179.88 - £149.99 = £29.89 per year.
• Waves Ultimate: £24.99 per month or £249.99 per year. Monthly to annual math: £24.99 x 12 = £299.88. Saving by choosing the annual plan: £299.88 - £249.99 = £49.89 per year.
• Waves Update Plan: from £12 to £240 per year depending on owned products.
• Waves Ultimate 3-month option: £62 for 3 months (retailer price).

Cheapest realistic alternative from competitors in our dataset:

• Keepr: free plan at £0 per month and £0 per year. If you cancel Waves Essential annual (£149.99), switching to Keepr saves £149.99 per year: calculation £149.99 - £0 = £149.99 saved annually.

Key laws and regulator

Your cancellation and refund rights in the UK are primarily under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. Trading Standards enforces these rules locally and Citizens Advice provides guidance. The Competition and Markets Authority flags unclear auto-renewal and hard-to-cancel subscriptions as potentially unfair.

Cooling-off and refunds

The Consumer Contracts Regulations 2013 give you a 14 day cooling-off period for distance contracts. For digital content the right ends if you agreed to immediate supply and acknowledged losing the right to cancel. The trader must reimburse payments within 14 days of being informed of cancellation or receiving proof of return. See the Regulations: Consumer Contracts Regulations 2013.

Escalation steps

1. Complain to Waves in writing using your account or the Waves support channels and keep records.

2. If unresolved, seek help from Citizens Advice and report to local Trading Standards.

3. For qualifying card payments, consider Section 75 credit card claims or a chargeback through your card issuer.

4. If a sector ombudsman is relevant, pursue that route depending on the service type.

Check access and licences

After cancellation check your Waves account and plugin authorisations. If you cancel a subscription, downloaded plugins you already own may remain functional according to your licence terms. If you had an Update Plan, expiry of that plan ends entitlement to new updates.

Final billing and refunds

Save the cancellation confirmation and check your bank or card statement for any final charges. If a statutory refund applies, Waves or the merchant must refund within 14 days of being informed of cancellation or receipt of returned goods.

Re-activation

To re-activate later, sign in to waves.com, choose the desired plan and purchase again. If you re-subscribe within a short time, look for promotional crossgrades or timed offers in the Waves account area.

Use this checklist immediately when you decide to cancel Waves.

• Log in to your Waves account and cancel the subscription: go to Account > Subscriptions and click Cancel.
• Save or screenshot the on-screen cancellation confirmation and any confirmation email from Waves.
• If purchased via Apple or Google, cancel inside the App Store or Google Play and keep their confirmation.
• Note your billing cycle and cancel before the renewal date to avoid the next charge.
• If you want a refund, collect proof: order number, payment receipt, and any technical support reports if relevant.
• If you need to post cancellation, send a registered letter to Waves, 150 Minories, EC3N 1LS London and keep postage evidence.
• If Waves does not acknowledge within 14 days for statutory refunds, escalate to Citizens Advice, Trading Standards or your card issuer for chargeback or Section 75 where applicable.