Cancel WeWork the easy way

Overview

WeWork is a provider of coworking spaces, private offices, meeting rooms and flexible workspace memberships. It offers pay-as-you-go solutions, monthly memberships and private offices across multiple locations.

Core offerings

Key products include WeWork On Demand (day passes and hourly meeting rooms), Monthly Membership (coworking), WeWork All Access (memberships with global access) and Private Offices.

Company facts

For full product listings see WeWork solutions pages: WeWork Solutions, specific pages for All Access and On Demand are WeWork All Access and WeWork On Demand.

Web / Account Central

1. Log into Account Central or the WeWork member portal.
2. Locate your membership and follow the termination or cancellation workflow provided.
3. Submit a written notice in the portal at least five (5) days before the last day of the month or Commitment Term for All Access plans.
4. Download or screenshot the confirmation message for your records.
5. If you cannot find the option, contact your member success contact or email [email protected].

iOS

1. Open the WeWork app on your iPhone.
2. Go to account or membership settings and select cancel or contact support.
3. Send a message to support requesting cancellation and specify your desired termination date at least five (5) days before the last day of the month if month-to-month.
4. Save the in-app confirmation and any email reply.

Android

1. Open the WeWork app on Android.
2. Access your membership settings and request cancellation or contact support from the app.
3. Provide the same 5 day notice requirement for All Access month-to-month plans.
4. Keep screenshots and confirmation emails.

Phone

1. Find your local WeWork venue contact or member success phone (not publicly listed centrally).
2. Call and state you want to cancel your membership, provide your member details and intended termination date.
3. Ask the agent to send a confirmation email within 48 hours.
4. If no confirmation arrives, follow up in writing to [email protected].

Email

1. Send a clear cancellation notice to [email protected] or to your WeWork member success contact.
2. Include your full name, membership ID, location, and desired termination date.
3. State you provide the required five (5) days' notice before the last day of the calendar month or Commitment Term as applicable.
4. Keep the reply as proof. If replying contains a different termination date, save both emails.

Post

1. Write a signed cancellation letter including membership details and desired termination date.
2. Send by registered post to WeWork, 119-127 Marylebone Road, NW1 5PU London, United Kingdom.
3. Retain the registered post receipt as proof of delivery.
4. If no acknowledgement is received within 14 days, email [email protected] with scanned receipt and request confirmation.

Moving abroad or relocating

WeWork does not publish a standard automatic release for relocation. If you must terminate because you are moving, contact your member success team and provide evidence such as an outbound travel ticket, new employment contract or rental agreement showing the move date. WeWork's published terms do not list a guaranteed relocation release; therefore provide documentation and request discretionary relief.

Applicable law: Consumer Rights Act 2015 - services must be performed with reasonable care and skill.

Price increase

If WeWork raises the price during your contract, check your contract for variation clauses. If a unilateral price increase breaches your contract terms, you may treat it as a failure to provide the contracted service and seek termination or renegotiation. Provide the notice of increase and your contract pages as proof.

Applicable law: Consumer Rights Act 2015; unfair contract terms will be unenforceable.

Death of subscriber

WeWork does not publish a specific death policy in public terms. For a bereavement termination, contact member success and supply a death certificate and proof of executorship. If WeWork accepts, request written confirmation of termination and final invoice adjustments.

Applicable law: Not publicly specified by WeWork; Consumer Rights Act 2015 applies to unfair terms.

Legitimate ground

WeWork's public materials do not provide a fixed list of legitimate grounds accepted for early termination. Research and user reports indicate cases where companies accept relocation, prolonged service failures or business insolvency. Provide documentary proof such as new premises lease, formal service complaints and follow the escalation steps in this guide.

Applicable law: Consumer Rights Act 2015.

End of commitment term

To end an All Access Membership at the end of the Commitment Term, provide at least five (5) days notice prior to the last day of the Commitment Term. For month-to-month All Access after the Commitment Term, provide at least five (5) days' notice prior to the last day of a calendar month. Evidence is your sent notice and the confirmation email from WeWork.

Applicable law: WeWork All Access Additional Consumer Terms; see WeWork All Access terms: WeWork All Access - Additional Consumer Terms.

Cooling-off period (14 days)

If you signed remotely or off-premises, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you 14 days to cancel without reason, starting the day after the contract is concluded. If you cancel within 14 days, WeWork must refund payments within 14 days of receiving the cancellation notice, less a proportionate sum for any services you expressly requested to be provided during the period.

Applicable law: Consumer Contracts Regulations 2013.

Before cancelling: negotiate

Research does not identify consistent, published retention offers from WeWork. Members report mixed outcomes when seeking to reduce charges or change plans. To negotiate, email [email protected] or speak to your member success contact and propose one of these options: transfer to a cheaper membership, pause access for a defined period, switch to pay-as-you-go WeWork On Demand, or request credits for future use. Keep all responses in writing and request the retention offer in a written amendment to your contract.

What cancelling saves - yearly calculation

Use these published prices to compare annual costs and savings.

• WeWork All Access Plus 12-month plan: £269 x 12 = £3,228 per year.
• WeWork All Access Plus (month-to-month listed at £329): £329 x 12 = £3,948 per year.
• Monthly Membership (Coworking): £289 x 12 = £3,468 per year.
• Dedicated Desk starting from £181 x 12 = £2,172 per year.
• Private Office from £540 x 12 = £6,480 per year.

Cheapest real alternative from competitors: Regus flexible options can start lower for limited access; compare a dedicated desk alternative price example Hubble starting offers or local coworking day passes. For pay-as-you-go, a WeWork On Demand day pass starts from £35/day which for 12 days per month equals £35 x 12 x 1 = £420 per month equivalent if used daily; calculate based on actual usage. Always compare based on how many days per month you need office access.

Key UK consumer law

In the UK the main protections for cancelling remote or off-premises contracts are in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and limits unfair contract terms. The Competition and Markets Authority criticises hard-to-cancel subscriptions and unclear auto-renewal practices.

Cooling-off and refunds

The 14-day cooling-off period under the Consumer Contracts Regulations 2013 applies to contracts concluded online or off-premises. If you cancel within 14 days, WeWork must refund all payments within 14 days of receiving the cancellation notice, subject to a proportional charge for services you asked to be performed in that period.

Escalation steps

If WeWork does not resolve your cancellation or refund request, escalate by following these steps: (1) send a formal written complaint to [email protected]; (2) if unresolved, contact Citizens Advice and Trading Standards; (3) for card payments consider Section 75 or a chargeback via your card issuer if the payment qualifies; (4) use public channels such as a formal complaint to the CMA if you suspect unfair terms or hard-to-cancel practices.

Useful official guidance: Citizens Advice - cancelling a service and the legislation: Consumer Contracts Regulations 2013.

Access and keys

Return any physical access cards or keys to your local WeWork location and request a receipt or confirmation email. If you retain an access card that continues to be billed, notify WeWork immediately and keep proof of your cancellation.

Data and billing

Check your final invoice and ensure recurring payments are cancelled in the portal and with your bank. Keep copies of the final invoice and the cancellation confirmation. If you are within the 14-day cooling-off period and requested services, ask WeWork to itemise any charge for services provided.

Re-activation

If you decide to return later, ask for the re-activation options and whether previously agreed rates apply. Rejoining may require a new contract and different pricing.

Follow this checklist to make your cancellation effective and documented.

• Identify your membership type and Commitment Term end date.
• Decide your termination date and ensure you can give at least five (5) days notice before the last day of the month or Commitment Term.
• Send written notice by email to [email protected] and keep the sent email copy.
• If you prefer, submit the cancellation via Account Central or the WeWork app and screenshot confirmation.
• If sending by post, use registered post to WeWork, 119-127 Marylebone Road, NW1 5PU London, United Kingdom and keep the receipt.
• Request a written confirmation of termination and final invoice; keep it for at least 6 months.
• If you cancel within 14 days of signing remotely, request a refund under the Consumer Contracts Regulations 2013 and ask for reimbursement within 14 days of notice.
• If charges continue after termination, file a formal complaint and contact your card issuer for chargeback or Section 75 if eligible.