Cancel Workspace the easy way

Workspace in one line

Workspace is a UK-based provider of flexible commercial property, specialising in offices, studios, workshops and light industrial units primarily in London.

Who uses Workspace

Small and medium-sized enterprises (SMEs) in creative and technology sectors seeking flexible leases, short-term moves and managed workspace services across Greater London.

Company facts

Key facts and financial references for due diligence.

For official company reports see the annual results and strategic reports on the corporate site. Read corporate filings at Workspace FY25-26 Results Statement and the 2023 strategic report at Workspace Annual Statements.

Web - step-by-step

1. Sign in to your Workspace account on the official site or the account console.
2. Go to Billing or Subscriptions and choose the subscription or tenancy you wish to cancel.
3. Select a reason for cancellation when prompted, click Continue, review alternatives and confirm.
4. Record or save the confirmation page and any confirmation email.

Android / Google Play - step-by-step

1. Open the Google Play app on your Android device.
2. Tap your profile icon, choose Payments and subscriptions, then Subscriptions.
3. Select the Workspace subscription and tap Cancel subscription; follow the prompts and keep the confirmation email.
4. If on a monthly Flexible plan, charges stop immediately; if on Annual/Fixed-Term, you may be charged for the remaining balance.

Phone - step-by-step

1. Find the regional contact or head office number on Workspace official site.
2. Call during business hours and state your account details, request cancellation and ask for a reference number.
3. Follow up by email to confirm the call and retain any reference number.

Email - step-by-step

1. Write to the support email [email protected] with subject: "Cancellation request - [your account/tenancy ID]".
2. Include your name, company name, unit/lease identifier, desired termination date and reason.
3. Ask explicitly for written confirmation and a final invoice or settlement amount.

Post - step-by-step

1. Draft a signed letter stating your cancellation request and preferred effective date.
2. Send by registered post to: Workspace, 72 Hammersmith Road, W14 8TH London, United Kingdom.
3. Keep the receipt and the signed delivery evidence; follow up if you do not receive confirmation within 14 days.

Moving out (relocation)

If you need to cancel because your business is moving premises, provide a signed notice with your new address, effective move-out date, and any evidence such as a new lease or relocation booking. Check your tenancy agreement for specific notice length. Applicable law: Consumer Rights Act 2015 applies to service performance and fairness of contractual obligations.

Price increase

If Workspace increases fees during an existing contract you should check your contract terms. If the increase is a unilateral change and causes a substantial disadvantage, the Consumer Rights Act 2015 on unfair terms may apply. Provide copies of the original contract, the notice of increase, and your payment records when challenging a rise.

Death of the subscriber

For sole trader or individual contracts, supply a copy of the death certificate and proof of your authority to act for the estate. For company contracts provide board minutes or a director's instruction plus identification.

Legitimate ground (building works, serious breach)

Workspace accepts claims for serious breaches of service such as undisclosed extensive building works that make occupation untenable. Required proof includes dated photos, witness statements, correspondence showing the issue and any formal complaints filed. Consumer Rights Act 2015 requires services to be provided with reasonable care and skill.

End of commitment (contract expiry)

If your contract term ends, notify Workspace in writing if the tenancy requires advance notice. Provide the tenancy ID and desired vacate date. If the tenancy is Annual/Fixed-Term and you try to cancel early, expect to be charged for the remaining balance as described in Workspace billing notes.

Cooling-off period (14-day right)

For services concluded online or off-premises you have a 14-day cooling-off period under the Consumer Contracts Regulations 2013. The period begins the day after the contract is entered into. To use it, notify Workspace in writing within 14 days; if you asked for services to be provided during that period the business can retain a proportionate amount for services delivered. Applicable law: Consumer Contracts Regulations 2013. See official guidance at Citizens Advice - cancelling a service.

Before cancelling: negotiate

There are no widely published retention offers specific to Workspace in the research set. When you negotiate, request one or more of the following: a rent-free period, a capped or reduced service charge for a defined period, assistance with relocation costs, or a compromise on deposit deductions. Send a written request to [email protected] and ask for an itemised settlement. If noise or building works caused the issue, demand remediation or rent reduction with dated photos and a written log of disturbances.

What cancelling saves - maths using published plan prices

Use the following published plan monthly prices and compute yearly cost (price x 12):

• Business Starter: Business Starter - £7 x 12 = £84/year
• Business Standard - £14 x 12 = £168/year
• Business Plus - £22 x 12 = £264/year
• Enterprise Standard - £27.10 x 12 = £325.20/year
• Enterprise Plus - £35.30 x 12 = £423.60/year

The cheapest real alternative among the listed competitors is Taxmo at £4.99 monthly = £4.99 x 12 = £59.88/year. If you switch from Business Starter (£7/month = £84/year) to Taxmo (£59.88/year) your saving is: £84 - £59.88 = £24.12/year.

Relevant UK law

The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and protects against unfair contract terms. The Consumer Contracts Regulations 2013 give a 14-day cooling-off right for most online or off-premises service contracts.

Auto-renewal and unfair terms

The Competition and Markets Authority (CMA) considers hard-to-cancel subscriptions and unclear auto-renewal terms to be potential unfair practices. If you believe auto-renewal terms were not made clear, raise the complaint referencing CMA guidance and the Consumer Rights Act 2015.

How to escalate

First complain to Workspace in writing and keep all correspondence. If unresolved, use Citizens Advice for next steps: Citizens Advice - cancelling a service. For statutory enforcement see the relevant legislation at legislation.gov.uk. For payments on a credit card over £100 and under Section 75 or chargeback may apply via your card issuer.

Complaints procedure

Provide a clear timeline, copies of the contract, invoices and photos where relevant. Ask for an itemised final account and a timeline for deposit return. If the company does not resolve your complaint, Citizens Advice can advise on next steps and sector-specific ombudsmen.

Get and keep final confirmation

Always obtain a written cancellation confirmation showing the effective end date and any outstanding balance. Save emails, screenshots and recorded reference numbers.

Inspect and document the premises

For physical tenancies take dated photos and a signed inventory at handover and get a written acknowledgment from Workspace on the condition report. This evidence is essential for deposit disputes.

Final billing and deposits

Request an itemised final invoice. If you paid a deposit, follow up in writing for the return and the deductions breakdown. Research includes at least one complaint about delayed deposit return and significant deductions; keep proof of condition and outgoing meter readings where applicable.

Data and reactivation

If you used Workspace services that include IT or hosted accounts, export your data before the effective end date. To rebook space later, contact sales via the corporate site workspace.co.uk.

Before and after you cancel, complete the following actions.

• Identify your contract ID or tenancy number and copy the full agreement.
• Request written confirmation of cancellation and the effective end date.
• Take dated photos and inventory signatures on handover day.
• Ask for an itemised final invoice and deposit deductions breakdown.
• If you pay by credit card consider Section 75 or chargeback for unresolved disputes over £100.
• Keep copies of all email correspondence and proof of postage for registered letters.
• If you face building works or unsafe conditions, document the issue and quote the Consumer Rights Act 2015 when filing a complaint.