Cancel Zeus the easy way

Overview

Zeus is a professional-services brand operating under Zeus Companies that offers investment services and subscription digital products. The service targets investors interested in real estate equity, mortgage lending and healthcare asset investments.

Offerings

Zeus operates online and via mobile apps. It sells subscriptions and in-app purchases and accepts auto-renewing payments. In-app items listed include purchases at £29.99, £19.99, £14.99, £49.99 and £39.99.

Business facts

Web cancellation (detailed)

1. Sign in to the account on the official Zeus web portal or the Zeus Network site.
2. Open Account or Subscription settings and locate your active subscription.
3. Choose Cancel subscription and follow the on-screen prompts.
4. Take a screenshot of the cancellation confirmation and save any confirmation email.
5. If no confirmation arrives, contact support at [email protected] and attach your screenshot.

iOS - Apple App Store (detailed)

1. On iPhone or iPad open Settings and tap your name to access Apple ID.
2. Tap Subscriptions, choose Zeus (The Zeus Network) and tap Cancel Subscription or turn off Auto-Renewal.
3. Cancel at least 24 hours before the next billing cycle to prevent the next charge.
4. Keep the Apple subscription screen or the Apple confirmation email as proof.

Android - Google Play (detailed)

1. Open the Google Play Store on your Android device.
2. Tap the profile icon and go to Payments & subscriptions > Subscriptions.
3. Select Zeus and choose Cancel subscription.
4. You retain access until the end of the paid period. Save the Google Play confirmation.

Email cancellation (detailed)

1. Write a clear statement: your name, account email, subscription name and the words "Please cancel my Zeus subscription immediately".
2. Send to [email protected] and request written confirmation.
3. Keep the sent message and any reply as proof for disputes.

Post - registered letter (detailed)

1. Write a signed cancellation letter including your name, account email and subscription details.
2. Send by registered post to: Zeus, 82 King Street, M2 4WQ Manchester, United Kingdom.
3. Keep the postal receipt and returned signature proof.

Moving address or relocation

Rule - You may cancel a subscription by notifying Zeus with a clear statement when the service cannot be provided because you have moved outside the service area.

Required proof documents - new address evidence such as a tenancy agreement or utility bill and a signed cancellation request sent to [email protected].

Applicable law - Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Price increase

Rule - If Zeus increases the price during a contract you can cancel by notifying the trader. Save the price increase notice from Zeus as proof.

Required proof documents - the notice of price increase and your cancellation statement.

Applicable law - The Digital Markets, Competition and Consumers Act 2024; the right to cancel follows the consumer rights in that Act.

Death of the subscriber

Rule - A subscriber's estate can end subscription payments by notifying Zeus with a clear statement and supplying evidence of death.

Required proof documents - a copy of the death certificate and evidence that you are the executor or administrator, plus a signed cancellation request sent to [email protected].

Applicable law - Consumer Contracts Regulations 2013 for distance contracts; executor rights follow normal civil practice.

Legitimate grounds accepted by Zeus

Rule - Zeus considers refunds and cancellations on a case-by-case basis for issues such as defective digital content, hosting services eligibility for pro-rated refunds and non-delivery of promised services.

Required proof documents - screenshots, error messages, support correspondence and transaction receipts.

Applicable law - Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.

End of commitment

Rule - When your paid period ends, you can cancel to avoid renewal. Cancel via your store subscription or web account before the next billing date.

Required proof documents - save cancellation confirmation from the app store or the Zeus website.

Cooling-off period (14 days)

Rule - You have a 14-day right to cancel most online or off-premises contracts under the Consumer Contracts Regulations 2013. For digital content downloaded or streamed immediately you may lose the right if you gave express consent to start without withdrawal rights.

Required proof documents - your cancellation notice and any confirmation from Zeus.

Applicable law - Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013; see also Digital Markets, Competition and Consumers Act 2024.

Before you cancel - negotiate with Zeus

Retention offers reported - Research does not report any standard retention or discount offers from Zeus. There are no published retention coupons or loyalty discounts found in available sources.

How to ask - Send a clear message to [email protected] requesting a retention offer or pro-rated refund. Mention your account email, current plan and the date you wish to stop paying. Save all replies.

What cancelling saves you - concrete math

Zeus Network Monthly: £6.99 per month.

Yearly alternative from Zeus: £69.99 per year.

Calculation - Monthly cost annualised: £6.99 x 12 = £83.88 per year.

Saving by switching to annual: £83.88 - £69.99 = £13.89 per year.

Saving by cancelling entirely: if you cancel a monthly plan you stop paying £6.99 each month. Yearly saving equals £83.88 per year.

Cheapest competitor (from list): Taxmo for Accountants - £9.99 per month (Starter tier). Taxmo monthly: £9.99. This is more expensive than Zeus monthly (£6.99).

Key UK laws that protect you

Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 protect your 14-day cancellation right for online distance contracts. See the official text: legislation.gov.uk - Consumer Contracts Regulations 2013.

The Digital Markets, Competition and Consumers Act 2024 includes subscription cooling-off and prevents unfair renewal or cancellation barriers. See the Act: Digital Markets, Competition and Consumers Act 2024.

Consumer Rights and remedies

The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and disallows unfair contract terms such as disproportionate cancellation penalties.

If Zeus refuses a statutory refund or behaves unfairly, escalate your complaint: first to Zeus support, then to Citizens Advice and consider Section 75 or chargeback for card payments.

How to escalate a complaint

Step 1 - Send a written complaint to [email protected] with evidence and a deadline for response.

Step 2 - If unresolved contact Citizens Advice: Citizens Advice - cancelling a service.

Step 3 - For payment disputes consider Section 75 with your card issuer or a chargeback request. The CMA monitors hard-to-cancel subscriptions and may pursue unfair renewal practices.

Check access and final billing

After cancellation you typically keep access until the end of the paid billing period. Confirm the end date on your account or the app store receipt.

Data and account management

If you want data removed, request account deletion in writing to [email protected] and retain copies of your request.

If you expect a refund

Zeus typically does not issue refunds for partial months or periods after cancellation. When refunds are approved they are processed in about 3 to 5 business days depending on the payment method.

Re-activation

To restart service sign back into your web account or subscribe again via the app store. Reactivation will create a new billing cycle starting from the date you resubscribe.

Follow this checklist to stop charges and preserve rights.

• Cancel in the store you used: Apple App Store, Google Play or Zeus web account.
• Take screenshots of cancellation confirmations and save emails.
• If you used a card, note the last charged amount and date for a possible Section 75 or chargeback claim.
• Send a copy of your cancellation to [email protected] and request written confirmation.
• If you paid by direct debit, inform your bank after cancel confirmation to stop future debits.
• If you need a refund, include transaction reference and reason in your email; keep all replies.
• If unresolved, gather evidence and contact Citizens Advice for next steps.