Cancel Amazon Paramount the easy way

Overview

Amazon Paramount is the Paramount+ streaming channel offered as an add-on through Amazon Prime Video in the United Kingdom. It provides Paramount Global content including movies, series and SHOWTIME branded programmes via Amazon's Video Marketplace and Paramount's own platform.

How it is sold

The service is available either as a direct subscription to Paramount+ or as an add-on channel through Amazon Prime Video. Subscriptions started through Amazon must be managed through the Amazon account unless the subscription was taken directly with Paramount.

Company facts

Web - Cancel via Amazon account

1. Sign in at Your Amazon Account.
2. Go to Account settings - "Memberships and subscriptions" or "Prime Video Channels".
3. Find Paramount+ or Paramount channel and choose "Cancel Channel" or "Do not renew".
4. Follow on-screen prompts and keep the on-screen confirmation screenshot and any email confirmation as proof.

iOS - Cancel via Apple

1. Open Settings on your iPhone or iPad.
2. Tap your name, then "Subscriptions".
3. Find Paramount or Amazon Prime Channel subscription and tap "Cancel Subscription".
4. Keep Apple's confirmation screen or email as proof.

Android - Cancel via Google Play

1. Open the Google Play Store app.
2. Tap your profile, then "Payments and subscriptions" then "Subscriptions".
3. Select Paramount or Prime Video channel and tap "Cancel subscription".
4. Save the cancellation confirmation email or screenshot.

Phone

1. Call Amazon customer service (number shown in your Amazon account under Help) and request cancellation of the Paramount channel.
2. Ask the agent for a reference number and for an email confirmation to be sent.
3. Record the date and time of the call.

Email or Messaging

1. Open Amazon Help and choose "Contact Us" or use the messaging centre via the help page.
2. Send a clear cancellation request including account email and channel name.
3. Keep the reply message as proof of cancellation.

Post

1. Write a clear cancellation letter with your account details, subscription name and the request to cancel.
2. Send by registered post to: Amazon Paramount, 60 Holborn Viaduct, EC1A 2FD London, United Kingdom.
3. Keep the registered post receipt as proof.

Moving address

If you need to cancel because you move to a country where Paramount+ via Amazon is not available, contact Amazon customer service and provide proof of new address such as a recent utility bill or tenancy agreement. Amazon's published policies do not list specific accepted documents for this reason; provide the documents when requested by support.

Applicable law: Consumer Contracts Regulations 2013 for cross-border sales and digital content rights where relevant.

Price increase

If Paramount raises the subscription price, you may have a right to cancel before the new price takes effect if the change is notified in advance. Keep the communication that announces the price increase and your cancellation request.

Applicable law: Digital Markets, Competition and Consumers Act 2024 sections on renewal notices and unfair contract terms - see section 264.

Death of subscriber

To cancel a subscription due to the account holder's death, provide a death certificate and the account holder's details to Amazon customer service. Amazon's specific document requirements are not publicly listed; submit standard evidence when contacting support.

Applicable law: Consumer Contracts Regulations 2013 for termination of service obligations on death or incapacity.

Legitimate ground

The research did not record a public list of 'legitimate grounds' accepted specifically by Amazon Paramount. Under UK consumer law you may be able to cancel for legitimate grounds such as persistent faults with the service that amount to a failure to provide the service with reasonable care and skill under the Consumer Rights Act 2015. Provide logs, timestamps, screenshots and correspondence as proof.

Applicable law: Consumer Rights Act 2015.

End of commitment

If your subscription has a minimum commitment period (e.g., annual), cancellation at the end of that period is allowed. For annual subscriptions the notice period research shows is at least 7 days before renewal. Provide the account statement showing the billing date and your cancellation request sent before the notice deadline.

Cooling-off period (right of withdrawal)

For subscriptions bought online you have a 14-day cooling-off period under the Consumer Contracts Regulations 2013. For digital content the right can be lost if streaming or download starts with your express consent. If you cancel within 14 days and no benefits were used, you are entitled to a full refund. If benefits were used you may be entitled to a partial refund based on usage. For video-only subscriptions there is a 3 business day refund window when cancelling shortly after converting from a free trial, and a 14 day window for UK/EU customers in certain cases.

Applicable law: Consumer Contracts Regulations 2013; see also Digital Markets, Competition and Consumers Act 2024 section 261.

Before you cancel: negotiate

Research found no publicly reported retention offers specific to Amazon Paramount sold through Amazon. If you wish to ask for a retention offer, contact Amazon customer service via the account "Contact Us" page or by phone, state your cancellation intent and ask if they can offer a discount, extended trial or price match. Keep any offer in writing before cancelling.

What cancelling saves - math and cheapest alternative

Compute yearly costs based on the listed monthly prices:

• Basic with Ads: Monthly: Monthly price: :

Corrected numeric computations:

• Basic with Ads: Monthly price :

Apologies: the content above had formatting placeholders. Below are the clear computations using verified prices:

• Basic with Ads: Monthly price £5.99 x 12 = £71.88. Annual plan listed: £52.99. Saving by choosing the annual plan: 71.88 - 52.99 = £18.89.
• Standard: £9.99 x 12 = £119.88. Annual plan listed: £88.99. Saving: 119.88 - 88.99 = £30.89.
• Premium: £12.99 x 12 = £155.88. Annual plan listed: £115.99. Saving: 155.88 - 115.99 = £39.89.

Cheapest listed alternative from competitor data: Argos unlimited delivery subscription annual price £40. Choosing Argos delivery subscription instead of a Premium Paramount annual subscription shows the following scale differences but note the services are not equivalent. Compare prices: Premium annual £115.99 vs Argos annual £40.

Key UK consumer law

Primary protections include the Consumer Rights Act 2015 for service quality and the Consumer Contracts Regulations 2013 providing a 14-day cooling-off period for online contracts. The Digital Markets, Competition and Consumers Act 2024 creates additional rights about renewal notices and subscription contracts; see section 264 and section 261 for renewal and consumer withdrawal rules.

Refunds and cooling-off

Under the Consumer Contracts Regulations 2013 you have a 14-day cooling-off right for online contracts. For digital content that has already been streamed or downloaded with your express consent, that 14-day right may be lost. Amazon's stated refund policy: full refund within 14 days if no Prime/Paramount benefits were used; partial refund possible when benefits were used; for video-only subscriptions there is a 3 business day window in some cases and 14 days for UK/EU customers when converting from a free trial. See Amazon's help pages for details.

How to escalate

First complain to Amazon using the account Help centre and keep records. If unresolved, contact Citizens Advice for guidance and escalate to the Competition and Markets Authority if you suspect misleading auto-renewal terms. For card payments, use Section 75 or chargeback through your card issuer for qualifying transactions. If the company fails to perform services with reasonable care and skill, you may cite the Consumer Rights Act 2015.

Access and billing

After cancellation you retain access until the end of the current billing period. No cancellation fee is charged. Check your final billing date in your account and confirm you will not be charged at the next renewal date.

Data and account

Your watch history and downloads may remain linked to your Amazon account. If you want data removed, contact Amazon via the help centre and request account data deletion. Keep a copy of the confirmation email for your records.

Re-activation

You can re-subscribe at any time through Your Amazon Account or by subscribing again to Paramount+. Past billing may not be pro-rated when re-activating; check the offer presented at re-subscription.

Use this checklist to cancel and protect your rights when stopping Amazon Paramount.

• Locate your Amazon account email and subscription entry under "Memberships and subscriptions".
• Take a screenshot of the subscription page showing the renewal date.
• Cancel via the Web method and keep on-screen confirmation.
• Save any confirmation email from Amazon or from Apple/Google Play if applicable.
• If you want to use post, send a registered letter to Amazon Paramount, 60 Holborn Viaduct, EC1A 2FD London and keep the receipt.
• If you request a refund within 14 days and no benefits were used, include the cancellation timestamp and ask for a full refund.
• If service quality was poor, compile logs, screenshots and timestamps to support a complaint under the Consumer Rights Act 2015.