Cancel LuxPlus the easy way

Overview

LuxPlus is a paid-membership shopping site for beauty, health and personal care products that offers member prices, tiered cashback called BeautyCash and scheduled orders. The service starts with a 14-day free trial and then automatically renews to a monthly paid membership.

How the membership works

Members pay a monthly fee for access to member prices, exclusive offers and a tiered reward system. The research shows LuxPlus membership renews automatically at £8.99 per month after the 14-day trial.

Company facts

Web (recommended)

1. Open https://www.luxplus.co.uk/subscription.
2. Log in to your LuxPlus account.
3. Go to My Membership or My Profile then select Cancel Membership.
4. Follow on-screen prompts. If you are within the 14-day trial the membership expires immediately; otherwise it ends at the end of the current paid period.
5. Save a screenshot of the confirmation page and any email confirmation.

iOS / Android

1. LuxPlus requires an active membership to use the app. The primary cancellation route is the web account.
2. If you subscribed via an app store, check the subscription in your Apple or Google account and cancel there if the charge originated through the app store.
3. After cancelling in the app store, also cancel the LuxPlus account online to remove profile and scheduled orders.

Phone

1. Call +49 2037 497 9746 and state you want to Cancel your LuxPlus membership.
2. Ask for a reference number and request an email confirmation.
3. Allow up to 72 hours for response on weekdays and keep the reference for disputes.

Email

1. Send a clear cancellation request to [email protected] or via the support page including your account email and order number if relevant.
2. Request confirmation of cancellation and the effective date.
3. Keep all replies as proof.

Post

1. Write a signed letter stating you Cancel your LuxPlus membership, include your name, account email and date.
2. Send by recorded delivery to LuxPlus, 107-109 The Grove, E15 1HP London, United Kingdom.
3. Keep proof of postage and a copy of the letter until you receive confirmation.

Moving abroad or change of address

If you cannot use LuxPlus because you have relocated, LuxPlus has not published a specific relocation cancellation policy in the sources used. Send a cancellation request with proof of new address such as a utility bill or tenancy agreement. Follow up by email to [email protected] and keep confirmation. Applicable law: Consumer Contracts Regulations 2013 for distance contracts.

Price increase

If LuxPlus increases the membership fee in a way that changes your contract, you may be able to cancel under contract-change provisions and the CMA guidance on auto-renewal and unfair terms. Provide the increase notice received from LuxPlus as proof. Applicable law: Consumer Rights Act 2015 and CMA guidance on unfair contract terms.

Death of the subscriber

To cancel for the death of the subscriber send a cancellation request signed by the legal representative and attach a copy of the death certificate or probate document. LuxPlus has not published a dedicated process for this case in the available sources.

Legitimate ground accepted by LuxPlus

Research did not list specific legitimate grounds published by LuxPlus. If you claim a legitimate ground (for example, a medical condition preventing use), provide supporting documents such as a physician letter. Applicable law: Consumer Rights Act 2015 for service performance with reasonable care and skill.

End of commitment / No fixed term

LuxPlus memberships have no minimum long-term commitment other than the initial 24 hours. You can Cancel after 24 hours. If you cancel outside the 14-day trial the membership remains active until the end of the current paid period. Applicable law: Consumer Contracts Regulations 2013.

Cooling-off (14-day trial and returns)

The 14-day cooling-off period applies to the trial and to most distance contracts under the Consumer Contracts Regulations 2013. If you cancel during the 14-day trial, your membership will expire immediately and you will not be charged. For goods, LuxPlus offers a 14-day cancellation period from the day you receive delivery and a separate 30-day notification period for returns as published in their terms. Applicable law: Consumer Contracts Regulations 2013.

Before you cancel: negotiate

LuxPlus retention offers are not reported in the research sources. If you want to try to keep the membership, contact support by phone or email and request a retention offer. Steps to ask:

1. Call +49 2037 497 9746 and ask to speak to retention; note the time and representative.
2. Or email [email protected] stating you would like a reduced fee or pause instead of cancellation.
3. If they offer a discount ask for the new price in writing and the duration of the offer.

If LuxPlus offers no retention discount or none is reported, proceed to cancel and use the savings calculation below.

What cancelling saves you (yearly calculation)

LuxPlus monthly fee: £8.99. Yearly cost if you keep the paid membership: £8.99 x 12 = £107.88 per year.

LuxPlus trial cost: £0 for 14 days.

Example cheapest competitor chosen for comparison: Lookfantastic Beauty Box at £9.99 per month (example competitor price). Yearly cost alternative: £9.99 x 12 = £119.88 per year.

By cancelling LuxPlus you stop paying £107.88 per year. If you switch to the example alternative at £9.99 per month you would pay £119.88 per year instead, which is £12.00 more than LuxPlus annually. Savings from cancelling LuxPlus and not subscribing elsewhere: £107.88 per year.

Key UK consumer laws

Consumer Contracts Regulations 2013 - 14-day cooling-off period for distance contracts applies to online subscriptions and goods. Consumer Rights Act 2015 - services must be performed with reasonable care and skill and unfair contract terms can be challenged.

Unclear auto-renewal and hard-to-cancel subscriptions

The Competition and Markets Authority (CMA) considers unclear auto-renewal terms and hard-to-cancel subscriptions as potential unfair practices. If LuxPlus uses practices that make cancellation difficult you can complain to Citizens Advice and Trading Standards.

How to escalate

1) Complain to LuxPlus first and keep all written records. 2) Contact Citizens Advice or Trading Standards - Trading Standards Citizens Advice Consumer Helpline: 03454 04 05 06 or 18001 03454 04 05 06. 3) For card payments you may consider Section 75 or a chargeback via your card issuer if the payment qualifies.

Check final billing

If you cancelled during the 14-day trial you will not be charged. If you cancelled outside the trial the membership remains active until the end of the paid period and no refunds for the unused portion are provided as published by LuxPlus.

Returns and refunds for goods

If you return an item, LuxPlus processes refunds and transfers the amount to the original payment method after confirmation. If a parcel is returned due to refusal or uncollected delivery LuxPlus charges a return fee of £2.95 which is deducted from the refund amount. If the parcel value is less than £2.95 no refund is issued.

Data and re-activation

After cancellation you will lose access to member prices and the app may require an active membership to work. To re-activate you must re-subscribe; LuxPlus will not withdraw money after cancellation unless you re-activate the membership.

Use this checklist to finish cancellation cleanly and reduce risk of unexpected charges.

• Log in and cancel via My Membership or use the membership cancel page https://www.luxplus.co.uk/cancel-subscription/intro.
• Take a screenshot of on-screen confirmation and save any confirmation email.
• If you are within 14-day trial confirm the cancellation is immediate and check your card statement for any pending charge reversal.
• If you have an ongoing order wait until it is shipped; membership cannot be terminated while an ongoing order is being processed.
• If you need a paper trail, send a recorded delivery letter to LuxPlus, 107-109 The Grove, E15 1HP London, United Kingdom.
• If you do not receive confirmation within 72 hours, follow up by phone +49 2037 497 9746 or via support.
• If you want a refund for goods, check return deadlines: 14 days from receiving goods for cancellation of goods and 30 days notification for returns as stated in their terms.