Cancel Shipt the easy way

Service summary

Shipt, Inc. is a same-day delivery platform that connects customers to local stores and shoppers who pick, pack and deliver groceries, household items, pet supplies and wellness products. Shipt operates as a membership service offering monthly and annual plans in markets where it is available.

How Shipt works

Customers place orders via the Shipt app or website; a Shipt shopper fulfills the order at a local store and delivers to the customer. Orders can be cancelled via the app if the shopper has not started shopping.

Company facts

Web - cancel membership

1. Sign in at your Shipt account on the website or open the mobile app.
2. Go to 'Manage Membership' in account settings.
3. Follow the on-screen steps to cancel membership. For official guidance see Shipt help - cancel membership.
4. Check your email for any confirmation from Shipt.

iOS / Android app - cancel order or membership

1. Open the Shipt app.
2. To cancel an order before shopping starts: tap 'Orders', select the order, scroll and tap 'Cancel this order'. See how to cancel an order.
3. To cancel membership: open 'Manage Membership' in account settings and follow the prompts.
4. Save any on-screen confirmation and check email for a reply.

Phone - call Support

1. Call +1 (205) 502-2500 for urgent issues when a shopper has started shopping or for membership help.
2. Provide account details and order number where relevant.
3. Ask for a reference number and request email confirmation.

Email - written cancellation

1. Send an email to [email protected] with your full name, phone number and email address and a clear request to cancel membership or an order.
2. Attach order numbers or screenshots if available.
3. Keep the support email as proof of request.

Post - registered letter

1. Send a signed, dated, registered letter to: Shipt, 20th Street North, Suite 100, 35203 Birmingham, USA.
2. Include account name, email, phone number, and a clear cancellation instruction.
3. Keep proof of posting and any returned mail as evidence.

Moving / change of residence

If you move to a location outside Shipt service areas, state the new address and supply proof such as a utility bill or tenancy agreement. Shipt's published guidance does not list a formal move policy; include documentation when contacting Support. No specific law requires a provider to continue service after a move; contractual terms apply.

Price increase

If Shipt increases the membership price mid-contract, check your account messages and Terms of Service. If the change affects the contract, UK law on unfair contract terms under the Consumer Rights Act 2015 applies. Provide the notice Shipt sent and request cancellation or refund if the change is unilateral and substantial. Escalate to Citizens Advice or the Competition and Markets Authority if unclear.

Death of subscriber

Send a copy of the death certificate and account details to [email protected]. Companies commonly close accounts on receipt of a death certificate; Shipt's published procedures for death are not listed. Keep certified copies as proof.

Legitimate ground accepted by Shipt

Shipt states membership fee refunds and credits are at Shipt's sole discretion. For dissatisfaction with services, contact Shipt with detailed information; any credit provided expires after 90 days. Required proof may include order numbers, screenshots and a detailed written complaint. This information is published in Shipt terms: see Shipt Terms of Service.

End of commitment

If you are on a monthly plan you can cancel to stop auto-renewal; if on an annual plan you must cancel before the renewal date to avoid the next charge. Exact deadlines are not published by Shipt; use 'Manage Membership' or email Support to confirm the renewal date and cancel before it.

Cooling-off (UK customers)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 customers have a 14 day cancellation right for distance contracts. If your membership purchase qualifies as a distance contract, you must inform the trader of your decision within 14 days. See Consumer Contracts Regulations 2013 and explanatory guidance at Which? guidance. If digital content or services started with your express consent, cooling-off may not apply.

Before cancelling: negotiate

There are no published reports that Shipt makes standard retention discounts. Shipt's published policy states refunds and credits are at Shipt's sole discretion. To request retention offers contact Support via the app, phone or email and ask for available retention options. Suggested message: 'I want to cancel my membership. Before I do, are there any retention offers or credits available for my account? My account email is [your email], account name [your name].'

What cancelling saves - example math

Shipt does not publish GBP membership prices for the United Kingdom. Use competitor pricing to compare annual cost. Deliveroo Plus costs £4.99 per month or £49.90 per year. Math: monthly plan 4.99 x 12 = £59.88 per year. Annual plan = £49.90 per year. Savings switching from monthly to annual: £59.88 - £49.90 = £9.98 per year. The cheapest real alternative listed in our research is Deliveroo annual at £49.90 per year. Repeat values for clarity: Deliveroo monthly = £4.99, Deliveroo annual = £49.90, minimum order for free delivery example = £15.

Key UK laws and regulator

The main protections for UK consumers are the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. The regulator for unfair subscription practices is the Competition and Markets Authority (CMA).

Cooling-off and refunds

The Consumer Contracts Regulations 2013 give a 14 day cancellation right for most distance contracts. The trader must reimburse payments without undue delay and within 14 days of being informed of the cancellation or receiving returned goods. See the legislation at legislation.gov.uk and explanatory guidance at Which? guidance.

Escalation path

Step 1: Complain to Shipt via Support and keep copies of communications. Step 2: Seek advice from Citizens Advice if unresolved. Step 3: If the payment was by credit card and qualifies, consider Section 75 or a card chargeback. The CMA can act where auto-renewal or cancellation is hard to execute.

Check access and final billing

After cancellation check your account and billing statement for any final charges or refunds. Shipt states membership benefits terminate at the time of cancellation if a refund is issued. If you expected a refund and do not receive one, request written confirmation and a timeline from Support.

Data and re-activation

Keep a copy of any confirmation email or support response as proof of cancellation. If you want to rejoin later, re-activation is usually possible by re-subscribing through the app or website. Shipt's terms note that prior membership may affect refund eligibility.

Use this checklist to cancel and protect yourself.

• Sign in to Shipt and go to 'Manage Membership' to attempt cancellation.
• If cancelling an order, open 'Orders' in the app and tap 'Cancel this order' before the shopper starts shopping.
• If a shopper started shopping, call +1 (205) 502-2500 and request cancellation or support.
• Email [email protected] with full name, phone number, email, and order or membership details.
• Send a registered letter to Shipt, 20th Street North, Suite 100, 35203 Birmingham, USA if you require formal written proof.
• Save screenshots, confirmation emails, and proof of posting.
• If you expect a refund and it is refused, gather all correspondence and consult Citizens Advice or consider Section 75 if paid by credit card.