Cancel Walmart Plus the easy way

Overview

Walmart Plus is a membership program created by Walmart Inc. that bundles delivery and shopping perks such as unlimited same-day delivery on eligible items, free standard shipping and member discounts. The service launched in 2020 and is operated by Walmart Inc.

Availability

Walmart Plus is available in the United States and has launched in Canada. Walmart Plus was not available in the United Kingdom as of 2026. See the official programme page for US and Canadian availability.

Key member benefits

Typical benefits listed by Walmart include unlimited same-day delivery on eligible items, free shipping on qualifying orders and added member savings on fuel or travel in some markets.

Web (recommended)

1. Open your browser and go to your Walmart account membership settings. Use the official membership help page: Manage Walmart membership.
2. Sign in with your email and password.
3. Locate Walmart Plus membership and choose Cancel membership or Turn off auto-renewal.
4. Follow on-screen steps and collect the confirmation on screen.
5. Save or forward the confirmation email as proof.

iOS (if billed via Apple)

1. Open Settings on your iPhone.
2. Tap your name, then Subscriptions.
3. Select Walmart Plus and tap Cancel Subscription.
4. Keep the Apple confirmation screenshot or email as proof.

Android (if billed via Google Play)

1. Open the Google Play Store app.
2. Tap your profile, then Payments and subscriptions then Subscriptions.
3. Select Walmart Plus and tap Cancel subscription.
4. Keep the Google Play confirmation for your records.

Phone

1. Walmart does not publish a dedicated UK phone number for Walmart Plus cancellations. Use the global help channels on the Walmart help pages to locate the appropriate number for your country.
2. Ask the agent to cancel your Walmart Plus membership and request a cancellation reference number and confirmation email.
3. Record date and time of the call, agent name, and confirmation reference.

Email or Web form

1. Walmart Plus does not publish a specific support email address for membership cancellation. Use the support form and billing pages on Walmart help pages: Walmart billing and payments.
2. Send a clear cancellation request including full name, account email and membership details.
3. Keep the reply as proof.

Post (recorded delivery)

1. Write a signed letter with your full name, account email, membership number and an explicit statement: "I Cancel my Walmart Plus membership now".
2. Send the letter by recorded delivery to: Walmart Plus, 702 SW 8th St, 72712 Bentonville, USA.
3. Keep the recorded delivery receipt as proof. Cancellation takes effect when posted, provided postal communication was reasonable or anticipated by the contract terms.

Moving / Moving

If you move outside the service coverage area for Walmart Plus delivery, you may cancel immediately by notifying Walmart and providing proof of new address such as a utility bill or tenancy agreement. Walmart Plus has not published a specific moving policy for UK customers.

Applicable law: Consumer Contracts Regulations 2013 applies to distance contracts and provides rights to cancel when the service cannot be provided.

Price increase

If Walmart Plus increases the membership price during an active contract, you may cancel and expect a refund for any overpayment for the period after cancellation. Provide the notification from Walmart showing the increase as proof. The Digital Markets, Competition and Consumers Act 2024 requires a renewal cooling-off notice and sets out consequences of cancellation; see cooling-off rights.

Death of subscriber

In the event of the primary account holder's death, a named executor or family member should contact Walmart customer support, provide a copy of the death certificate and request cancellation. Walmart has not published a dedicated death-of-subscriber policy for Walmart Plus UK claims.

Legitimate ground / Service failure

Consumer Rights Act 2015 requires services to be performed with reasonable care and skill. If Walmart fails to provide delivery or agreed services, you may cancel and seek a refund proportional to the unperformed service. Provide evidence such as order records, failed delivery notifications and timestamps.

Applicable law: Consumer Rights Act 2015.

End of commitment or renewal

If the membership auto-renews, traders must provide a renewal cooling-off notice explaining how to cancel. If you do not want renewal, cancel before the renewal date in your account settings. If Walmart does not send the renewal cooling-off notice, you may have grounds to cancel and claim an end of contract refund under section 261: end of contract notice and overpayment refund.

Cooling-off period

Under the Digital Markets, Competition and Consumers Act 2024 and the Consumer Contracts Regulations 2013, consumers have a right to cancel during an initial 14-day cooling-off period for distance contracts and a renewal cooling-off period when the trader notifies renewal. Exercise this by sending a clear statement of cancellation. Provide a copy of the cancellation message as proof.

Before cancelling: negotiate

Reported retention offers for Walmart Plus are not publicly disclosed. There is no published list of standard retention discounts or credits for Walmart Plus in the research data. To ask for a retention offer use this script by web chat or phone: state your account email, say you want to cancel and request any available offer to keep membership at a reduced rate. Ask for the precise offer in writing and a confirmation code.

What cancelling saves you

Use the Canadian Walmart Plus pricing as the only concrete plan pricing published in the research. Monthly: 8.97 CAD per month, equivalent to 8.97 CAD x 0.58 = £5.20 per month. Calculation: 8.97 x 0.58 = 5.20. Yearly equivalent from monthly plan: £5.20 x 12 = £62.40 per year. Canadian annual plan: 89 CAD per year, equivalent to 89 x 0.58 = £51.62 per year.

If you switch to the cheapest listed UK alternative in the research, Next Unlimited at £22.50 per year, your saving is:

Using Walmart Plus annual: £51.62 - £22.50 = £29.12 saved per year.

Using Walmart Plus monthly paid for a year: £62.40 - £22.50 = £39.90 saved per year.

Other comparisons: Amazon Prime annual £95.00, switching would save £95.00 - £51.62 = £43.38 per year versus Walmart Plus annual price above. These computations use the published competitor prices in GBP.

UK consumer law that applies

The main laws relevant to subscription services in the UK are the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 for distance contracts. The Digital Markets, Competition and Consumers Act 2024 introduced renewal cooling-off rights and obligations on traders to notify renewals and refund overpayments; see the legislation: cooling-off rights and section 261: end of contract notice and refunds.

How to escalate a failed cancellation or refund

1. Complain to Walmart first and keep all records of contact and dates. 2. If unresolved, contact Citizens Advice for next steps and consider raising disputes with the card issuer using chargeback or Section 75 for qualifying card payments. 3. The Competition and Markets Authority (CMA) monitors unfair auto-renewal practices and may be contacted for widespread problems with cancellation. For contractual performance issues, reference the Consumer Rights Act 2015.

Check access and final billing

After cancellation, verify whether access continues until the end of the billing period. The research shows paid members keep access until the end of the current billing cycle; free trials may not be refundable. Review your billing statement for any future charges and confirm no further auto-renewal.

Download and keep records

Save confirmation emails, screenshots, recorded delivery receipts and any cancellation reference numbers. These are essential if a refund or dispute is necessary.

Data and reactivation

If you plan to return later, note any stored payment methods or preferences in your account. Reactivating the membership is normally done in your account settings on Walmart.com or via the app if you keep the same login.

Follow this checklist after deciding to cancel Walmart Plus.

• Log in and cancel online via Walmart Plus official page and save the on-screen confirmation.
• Save the confirmation email or screenshot showing cancellation and date.
• If billed through Apple or Google, cancel via App Store or Google Play and save the receipt.
• Check your credit card statement for future charges and set a calendar reminder to verify no renewal occurred.
• If you sent a letter, keep the recorded delivery receipt and a copy of the letter.
• If you need a refund, prepare order numbers and evidence of overpayment before contacting Walmart support.