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We generate and send your cancellation letter to Brother by registered mail
Sender
Recipient
Digital registered letter with receipt of acceptance
Subject : Cancellation of Brother agreement
Step-by-step 2026 guide to cancel Brother EcoPro, your rights in the UK, refunds and alternatives. Rating 1.6/5 on Trustpilot noted.
| Fastest method (name it + why) | Cancel via EcoPro dashboard in the Brother Mobile Connect App - immediate online request and confirmation from the dashboard. |
| Effective delay | Service continues and monthly charges apply until the end of the current billing month. |
| Notice period | Until the end of the current billing month (Brother states service continues and monthly charges apply until end of billing month). |
| Cancellation fee (amount or 0) | 0 |
| Minimum commitment | Not publicly disclosed by Brother |
| Phone + hours | Not publicly disclosed by Brother |
| Postal address for registered letter | Brother, Shepley Street, M34 5JD Manchester, United Kingdom |
Brother is a multinational manufacturer, BROTHER INDUSTRIES, LTD., founded in 1908 and headquartered in Nagoya, Japan. In the UK Brother offers printers, EcoPro subscription plans for ink and toner, managed print services and hardware for home and business use.
EcoPro is Brother's ink and toner subscription service for eligible printers. Subscriptions supply ink or toner automatically and include features such as page allowances, rollover of unused pages for some plans, and extended warranty for certain models.
| CEO | Kazufumi Ikeda |
| Founded | 1908 |
| Employees | ~42,801 |
| Annual revenue | $876.6bn |
| Official EcoPro pages | EcoPro | EcoPro terms |
| Method | Steps summary | Estimated time | Proof obtained | Difficulty |
|---|---|---|---|---|
| Web - EcoPro dashboard | Use EcoPro dashboard via Brother Mobile Connect App or web portal to cancel subscription. | 5-15 minutes | On-screen confirmation / email | Easy |
| Send cancellation request with name, address, order number, phone and email via WhatsApp (as supported by Brother). | 10-30 minutes plus response | Message thread | Medium | |
| Post (registered letter) | Print and send the Model Cancellation Form or letter with details by registered post to Brother Sheffield address. | 3-10 working days (post + processing) | Proof of posting / signature on delivery | Medium |
| Phone | Call Brother support (number not publicly disclosed) and request cancellation. | 10-30 minutes | Call reference number or follow-up email | Medium |
| Email / Model Cancellation Form | Email or submit the Model Cancellation Form with order details and contact info. | 24-72 hours to receive confirmation | Confirmation email | Medium |
You have a 14-day cooling-off period for online contracts under the Consumer Contracts Regulations 2013. Brother states you can cancel your EcoPro Plan within 14 days after receiving the first ink/toner delivery and receive a full refund if you have not activated the subscription, or a refund less a charge for pages printed if you activated during that period.
Required proof documents: order number, delivery date, evidence of return or confirmation of cancellation.
Applicable law: Consumer Contracts Regulations 2013.
To end your EcoPro Plan at any time give notice via the EcoPro dashboard, WhatsApp, post or the Model Cancellation Form. Brother states service will continue and monthly charges will apply until the end of the current billing month.
Required proof documents: confirmation email or screenshot of dashboard cancellation, or registered post proof.
Applicable law: Consumer Rights Act 2015 (service performed with reasonable care and skill).
If Brother increases the price for a subscription, statutory rights under the Consumer Rights Act 2015 and the CMA guidelines on unfair contract terms may apply. If a contractual term allows a price increase and you do not accept it, cancellation is possible; keep the notification from Brother as proof and ask for a written confirmation that you are cancelling without penalty.
Required proof documents: written notice of price increase from Brother, your cancellation request.
Applicable law: Consumer Rights Act 2015; CMA guidance on auto-renewal and unfair terms.
If the subscriber dies, the executor or family may cancel subscription. Provide a copy of the death certificate and proof of authority or relationship, and request account closure and refund where applicable.
Required proof documents: death certificate, proof of relationship or executor status, order number.
Applicable law: Consumer Rights Act 2015.
Brother's products are covered by statutory protections for defective goods and services. If your printer or delivery is defective, you can claim repair, replacement or refund under the Consumer Rights Act 2015 and under the Consumer Protection Act 1987 for defective products.
Required proof documents: proof of purchase, photos of defect, service logs, communication with Brother support.
Applicable law: Consumer Rights Act 2015; Consumer Protection Act 1987.
Brother does not publish a standard retention offer in its public terms. The research shows no specific advertised retention discounts. To request a retention offer, contact Brother via the EcoPro dashboard, WhatsApp or phone, explain why you want to cancel and request a lower monthly fee or a temporary pause. Ask the agent for any possible extended warranty, free months, or page allowance increase and request the offer in writing.
Calculate yearly costs from Brother's plans as follows:
Example savings: cancelling EcoPro Occasional at £2.99 saves £35.88 per year versus continuing. Cancelling a £16.99/month plan would save £203.88 per year.
Cheapest real alternative (example): HP Instant Ink 15-pages plan at £1.99 per month is often the lowest-cost subscription alternative; 1.99 x 12 = 23.88 per year. Verify current competitor pricing before switching.
Contracts for services and goods are protected by the Consumer Rights Act 2015. The Consumer Contracts Regulations 2013 provide a 14-day cooling-off right for most online purchases. The CMA enforces rules against hard-to-cancel subscriptions and unfair auto-renewal terms.
For online product purchases Brother provides a 28-day period for change of mind for most products (Brother's Conditions of Sale). Refunds are issued to the original payment method within 14 days of receiving the returned item. Brother bears return costs as specified in its Returns Policy. In addition, if you activated a digital subscription during the cooling-off period, Brother may charge for pages printed proportional to usage, per their EcoPro terms.
If you cannot resolve the dispute with Brother: first complain to Brother in writing with evidence, then contact Citizens Advice for guidance. For unresolved issues consider a chargeback or Section 75 claim with your card issuer if the payment qualifies. For wider unfair commercial practices contact the Competition and Markets Authority (CMA).
Expect any refund to be processed to the original payment method. For returns under the Conditions of Sale, Brother states refunds are issued within 14 days of receiving the returned item. Keep bank statements and confirmation emails.
Some users reported that printers were disabled or access to remaining cartridges was restricted after cancellation (Trustpilot testimonials). If your device loses functionality after cancellation, document the behaviour and contact Brother support immediately and include the cancellation confirmation as proof.
If you want to reactivate later you can resubscribe via the EcoPro dashboard or app. Ask Brother for any remaining contractual obligations before reactivation.
Follow this checklist when you cancel to protect your rights and evidence.
£1.99
/ mois
Up to 50 pages/month, rollover up to 100 unused pages, £0.89/10 pages for extra prints, extended warranty included. Free trial available.
£2.99
/ mois
Up to 100 pages/month. Free trial available.
No commitment. Billoff helps you cancel or adjust your Brother subscription without hunting down every detail alone.
Below are common alternatives people compare for this type of subscription.
£1.99
/ mois
HP Instant Ink uses page-count tiers and is widely available for HP printers.
/ mois
Epson subscription for inks and printers; pricing depends on model and plan.
Varies by usage - example cartridge £19.99
/ mois
Purchase-on-demand avoids subscription but requires manual replacement and monitoring.
Brother is available in many countries. Here are several frequently cited markets:
What you should know about Brother subscription and cancellation terms:
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds depend on billing date, country, and payment channel.
The family plan admin can add or remove members per the service’s household and age rules.
Plan changes and cancellations follow the provider’s terms and local law.
Billoff simplifies cancellation: we handle the cancellation process for your Brother subscription, whichever payment method you use.
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