Cancel Clipto AI the easy way

Service summary

Clipto AI is a software-as-a-service platform that transcribes and analyses audio and video for content creators, media teams and researchers. It offers automated transcription, speaker identification and multi-language support with options that include daily file limits and multi-year storage.

Who runs Clipto AI

Clipto AI is provided by Clipto, Inc., founded in 2023 by Hongwen Henry Kang. Headquarters are in Palo Alto, United States.

Company facts

Web (recommended)

1. Go to your Clipto account on the web and log in.
2. Open the subscription or billing section; use the cancellation page described in Clipto documentation: Help/FAQ.
3. Click Cancel Subscription and follow on-screen prompts. Save or screenshot the confirmation screen and any confirmation email.

iOS (Apple App Store)

1. Open the Settings app on your iPhone or iPad.
2. Tap your name, then tap Subscriptions.
3. Find Clipto in the list and tap Cancel Subscription, then confirm.
4. Retain Apple email receipt as proof.

Android (Google Play)

1. Open Google Play Store app and tap your profile icon.
2. Go to Payments & subscriptions, then Subscriptions.
3. Select Clipto and tap Cancel subscription, then follow prompts.
4. Keep the Google Play cancellation confirmation and receipt.

Email

1. Compose an email to [email protected] from the address on your account.
2. Include your full name, account email, last four digits of the card used and a clear statement: "Please cancel my Clipto subscription effective immediately."
3. Save the sent email and any reply from Clipto.

Post (registered letter)

1. Prepare a registered letter to: Clipto AI, Example Street, EC1A 1AA London, United Kingdom.
2. Include full name, account email, last four digits of payment card and the cancellation request text.
3. Send by tracked/registered post and keep the proof of posting.

Moving abroad or change of residence

If you move and Clipto's service is no longer available or no longer suitable, supply proof of new address such as a utility bill or tenancy agreement and your request by email to [email protected]. The Consumer Contracts Regulations 2013 apply if the contract was concluded at a distance and you are still within the cancellation period.

Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 - legislation.gov.uk.

Price increase

If Clipto increases your subscription price during an active period, you may cancel the contract without penalty if the price rise was not agreed in your contract. Provide the price-change notice and a cancellation request by email. Keep the message and the company's reply.

Applicable law: Consumer Rights Act 2015 for contract fairness; escalation to Trading Standards or CMA if terms are unfair.

Death of subscriber

To cancel after the death of a subscriber, send a copy of the death certificate and a cancellation request to [email protected] or by post to the registered address. Clipto must stop future billing once proof is supplied.

Legitimate ground - service failure or access issues

Clipto's FAQ confirms they cannot refund once a new billing cycle starts in normal circumstances, but they review accidental charges and promise to refund within 30 days when the customer followed correct cancellation steps. Required proof: logs/screenshots showing inability to access, copies of emails to support and billing statements showing the charge.

Applicable law: Consumer Contracts Regulations 2013 and Consumer Rights Act 2015.

Cooling-off (14-day right)

For UK consumers who buy a subscription online, the standard 14-day cooling-off period starts on the day the contract is concluded. If you cancel within 14 days and did not explicitly consent to immediate supply of digital content, you are due a refund within 14 days of cancellation.

Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 - legislation.gov.uk.

Before you cancel: negotiate

There are no publicly reported standard retention offers from Clipto AI in the research data. If you want to request a retention offer, email [email protected] with your account details and ask whether a discounted monthly rate or an account pause is available. Keep any written offer and an expiration date for that offer.

What cancelling saves you - concrete math

Calculate the annual cost you stop paying by cancelling your monthly plan (monthly price x 12):

Basic plan: £14.99 x 12 = £179.88 per year.

Pro plan: £24.99 x 12 = £299.88 per year.

If you are on the annual prepay rates published by Clipto, the annual billed prices are: Basic annual £59.88 and Pro annual £107.88, per Clipto pricing data (pricing). Savings when cancelling depend on your billing cycle - cancelling a monthly Pro avoids up to £299.88 in 12 months.

Cheapest competitor (from available competitor data): GVW.ai monthly £995, annual £845 - GVW.ai is more expensive than Clipto on published figures.

Key UK laws and regulators

Primary laws that protect consumers in the UK are the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. The relevant enforcement authorities are local Trading Standards and the Competition and Markets Authority (CMA).

Cooling-off rights and refunds

The Consumer Contracts Regulations 2013 provide a 14-day cooling-off period for distance contracts. If Clipto fails to provide required pre-contract information, the cancellation period can be extended by up to 12 months. Reimbursement must be made within 14 days using the same payment method, unless otherwise agreed - legislation.gov.uk.

Unfair auto-renewal or hard-to-cancel subscriptions

The CMA treats hard-to-cancel subscriptions and misleading auto-renewal terms as potential unfair commercial practices. If Clipto's cancellation process is obstructive, you can escalate a complaint to Citizens Advice, Trading Standards, or the CMA.

Payment disputes and chargebacks

If you are charged after following the correct cancellation procedure, request a refund from Clipto in writing and, if necessary, contact your card issuer for a chargeback or use Section 75 protections for qualifying card payments. Keep proof of cancellation and billing receipts.

Check final billing and statements

Confirm the date your cancellation takes effect and verify your bank or card statement for any future charges. Clipto's policy states it cannot provide refunds once a new subscription cycle begins, except in accidental charge reviews where Clipto commits to refund within 30 days.

Data and account access

Review how long your files remain available. Published Clipto plan features show file storage durations: Basic saves files for 1 year, Pro saves files for 2 years. Export any files you need before access ends.

Re-activation

You can re-subscribe at any time. If you re-subscribe using the same email, previous data retention periods may still apply depending on your plan and whether files were deleted following the end of storage period.

Use this checklist to make sure your cancellation is effective and you keep proof.

• Log in to your Clipto account and use the web cancellation flow; save a screenshot of confirmation.
• If you cancelled via App Store or Google Play, save the platform's cancellation receipt email.
• Save all emails to and from [email protected].
• Check your bank or card statement within 30 days for accidental charges; request a refund if appropriate and keep evidence.
• Export transcripts and media you will need; Basic files are saved 1 year, Pro files 2 years.
• If cancellation fails, prepare a chargeback or Section 75 claim and a complaint to Trading Standards or Citizens Advice.