Cancel CyberGhost VPN the easy way

Overview

CyberGhost VPN is a paid virtual private network service operated by S.C. CyberGhost S.A., headquartered in Bucharest, Romania. The service routes your internet traffic through encrypted servers to provide privacy, unblock streaming services and reduce tracking.

Main features

CyberGhost offers apps for Windows, macOS, iOS and Android, a seven-day free trial via the app, dedicated IP addresses as an add-on and different subscription lengths including monthly, six-month and two-year promotional plans.

Company facts

Web cancellation (recommended)

1. Go to your CyberGhost account and log in.
2. Click the profile icon and select Subscriptions or Overview.
3. Click Check subscription, then Cancel subscription, and follow the on-screen prompts to confirm cancellation.
4. Save the on-screen confirmation and wait for a confirmation email.
5. After cancellation, automatic renewal stops immediately and you retain access until your paid period ends.

Cancel via iOS (App Store)

1. Open Settings on your iPhone or iPad and tap your name.
2. Tap Subscriptions or iTunes & App Store then View Apple ID.
3. Scroll to Subscriptions, find CyberGhost, and tap Cancel Subscription.
4. Apple handles the cancellation and any refund request for App Store purchases.

Cancel via Android (Google Play)

1. Open the Google Play Store app and tap your profile icon.
2. Select Payments & subscriptions then Subscriptions.
3. Select CyberGhost VPN and tap Cancel subscription, then follow on-screen instructions.
4. Google handles the cancellation and any refund request for Play Store purchases.

Cancel by email or ticket

1. Open a support ticket at CyberGhost support or email [email protected] or [email protected].
2. Include your account email, order ID and the phrase "Cancel subscription" and request confirmation.
3. Keep the reply email as proof.

Cancel by post

1. Write a signed request stating your account email, order ID and that you wish to cancel automatic renewal.
2. Send the letter by registered post to: CyberGhost VPN, Str. Barbu Văcărescu 164A, Clădirea C1, etaj 3, 020285 București, Romania.
3. Keep the postal receipt as proof of delivery.

Cooling-off period (14 days)

If you purchased online, you have a 14 day right to cancel a distance contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If you are within 14 days of contract formation and you have not expressly consented to immediate digital access, you may request a full refund. To exercise this right, notify CyberGhost by email to [email protected] or via the support ticket form and include your order ID. Applicable law: Consumer Contracts Regulations 2013 - legislation.gov.uk.

Price increase

If CyberGhost increases the price for renewals in a way not covered by your contract, you may be able to terminate without accepting the increase. Save any email notice from CyberGhost that shows the increase and contact [email protected]. If CyberGhost does not agree to terminate, you may escalate via Citizens Advice or the CMA. Applicable law: Consumer Rights Act 2015 regarding contract fairness and the CMA guidance on auto-renewal practices.

Moving abroad or change of circumstances

Changing residence is not an automatic contractual ground for refund under CyberGhost terms. To request termination for moving, submit proof such as a dated utility bill or new address documentation and ask support to consider cancellation. CyberGhost does not publish a mandated list of acceptable documents for relocation.

Death of the subscriber

CyberGhost does not publish a specific death policy. If cancelling for the death of the account holder, send a copy of the death certificate and details of the account by email to [email protected] and request account closure. Keep copies of all correspondence.

Legitimate ground or breach

CyberGhost reserves rights to restrict or suspend access in case of breach. If you claim CyberGhost breached its obligations under the contract or the Consumer Rights Act 2015 (services not performed with reasonable care and skill), collect written evidence such as screenshots or logs and submit them to support for a formal complaint.

End of commitment

When your paid term ends, the subscription will normally auto-renew unless you cancel. To avoid renewal, cancel automatic renewal before the renewal date using your account, live chat or support email. Applicable law: Consumer Contracts Regulations 2013 and CMA guidance on automatic renewal practices.

Before cancelling: negotiate

There is no public record from CyberGhost of set retention discounts available to all customers. To request a retention offer, contact 24/7 Live Chat on CyberGhost's support pages or email [email protected] and ask for available discounts or an account downgrade. Provide your account email, current plan and the renewal date. If you need a refund within the money-back window, request it explicitly by ticket or live chat.

What cancelling saves - yearly savings computed

Compute annual cost and savings using published prices.

• Monthly plan: £10.89 x 12 = £130.68 per year.
• Six-month plan equivalent: price monthly £6.19; using the listed annual figure £37.14 shown for the six-month option, one year cost shown as £37.14 (as published).
• Two-year promotional plan: £1.92 x 26 months initial period or published annual cost £49.92; published yearly cost used: £49.92 per year.

Example savings by cancelling a monthly plan and switching to the cheapest competitor listed below:

• Monthly CyberGhost: £130.68 per year. Proton VPN (cheapest competitor annual equivalent): £33.96 per year. Savings: £130.68 - £33.96 = £96.72 per year.

Additional explicit add-on costs to consider before cancelling:

• Dedicated IP: £2.25/month with the two-year plan or £3.50/month with the six-month plan.
• CyberGhost Security Suite (Windows only): £1.00/month with the two-year plan.

Cheapest real alternative from competitors (published): Proton VPN at £33.96 per year (annual equivalent stated in research).

Key UK consumer laws

Two primary legal protections apply in the United Kingdom: the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 which gives a 14 day cooling-off period for distance contracts, and the Consumer Rights Act 2015 which requires services to be performed with reasonable care and skill and controls unfair contract terms.

Auto-renewal and unfair practices

The Competition and Markets Authority (CMA) treats hard-to-cancel subscriptions and unclear auto-renewal terms as potentially unfair. If you believe an auto-renewal term is unfair or hard to cancel, complain to CyberGhost first, keep evidence and escalate to Citizens Advice and the CMA.

How to escalate

1. Complain to CyberGhost via support ticket or [email protected] and keep copies of correspondence. 2. Contact Citizens Advice for guidance and possible referral to the CMA. 3. For card payments, consider a chargeback with the card issuer or Section 75 claim for qualifying purchases. 4. If the dispute is contractual and CyberGhost's terms include forum selection, note CyberGhost's terms state exclusive jurisdiction of the courts of London, UK, and English law applies for non-US residents.

Check access and billing

After cancellation you will retain access until the paid period ends. Confirm the renewal has been disabled in your account Subscriptions area and save any on-screen confirmation and confirmation email. Check your bank statement around the renewal date to confirm no further charges.

Data retention and account closure

If you want to close your account and remove personal data, contact [email protected] and request account deletion. Ask for confirmation that your data will be removed and keep the reply. CyberGhost's privacy policy and terms govern deletion timing; request a reply in writing.

Re-activation and reinstatement

If you decide to re-subscribe later, you can purchase a new plan at current prices via CyberGhost buy. Previous promotional pricing is not guaranteed on re-subscription.

Follow this short checklist to complete cancellation and protect your consumer rights.

• Log in to your CyberGhost account and cancel automatic renewal from Subscriptions.
• Save on-screen confirmation and confirmation email from CyberGhost or the app store.
• If purchased via App Store or Google Play, cancel through the store and note that refunds must be requested through Apple or Google.
• If you want a refund within the money-back guarantee, contact [email protected] or use the support ticket form and request a refund (14 days for monthly plans, 45 days for 6 months or longer) as per CyberGhost refund policy.
• If CyberGhost does not respond or refuses a lawful refund, contact Citizens Advice and consider a card chargeback or Section 75 claim if applicable.