Cancel FaceApp the easy way

FaceApp in one line

FaceApp is a mobile photo and portrait editing app that uses machine learning to apply filters, change hairstyles, alter age appearance and perform advanced retouching.

Who makes it

FaceApp is developed by FaceApp Technology Limited. The company was founded in 2017 and is led by CEO Yaroslav Goncharov. Headquarters are in Limassol, Cyprus.

Main features and use cases

FaceApp includes basic free filters and a premium tier called FaceApp Pro that unlocks more filters, watermark removal and advanced retouching tools. FaceApp supports photo editing workflows popular with social media users and casual photographers.

Cancel on iOS (step by step)

1. Open the App Store app on your iPhone or iPad.
2. Tap your profile icon at the top right.
3. Tap Subscriptions.
4. Find and tap FaceApp in the list.
5. Tap Cancel Subscription and confirm.
6. Take a screenshot showing the subscription marked as cancelled for your records.

Cancel on Android (Google Play step by step)

1. Open the Google Play Store app on your Android device.
2. Ensure you are signed in to the Google account used to buy FaceApp.
3. Tap Menu and then Subscriptions.
4. Select FaceApp from the list.
5. Tap Cancel Subscription and follow the on-screen instructions.
6. Take a screenshot showing the subscription cancelled or the cancellation confirmation email.

Cancel via FaceApp web or account page

1. If you purchased directly on FaceApp.com, sign in to your FaceApp account.
2. Open account or subscription settings and look for a cancel subscription link.
3. If you cannot find cancellation, contact support at FaceApp cancellation FAQ or email [email protected] with your order ID.
4. Save any confirmation email you receive.

Cancel by email or post

1. Email [email protected] from the email used to buy FaceApp and include order ID, purchase date and device type.
2. For postal cancellation send a signed letter to FaceApp, 10 Queen Street Place, EC4R 1AG London, United Kingdom with the same details and request registered delivery.
3. Keep copies of emails and proof of postage.

Moving abroad or relocation

Rule - If relocating does not change the place of purchase platform, you must still cancel through the original marketplace account. Required proof - proof of new address is not accepted by FaceApp as an automatic cancellation reason; use App Store or Google Play cancellation. Applicable law - Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 where distance selling rules apply.

Price increase

Rule - For subscriptions with a contractual term, a unilateral price increase that is not clearly permitted by the original contract can be a legitimate ground to cancel with immediate effect. Required proof - screenshot of price change notice from FaceApp or from the store, original subscription price and date. Applicable law - Consumer Rights Act 2015 regarding unfair contract terms and the Consumer Contracts Regulations 2013 for notice obligations.

Death of the subscriber

Rule - FaceApp does not publish specific policies for death. Required proof - death certificate and proof of ownership of the account may be required to request account closure. Practical step - contact support at [email protected] and provide the documents. Applicable law - no specific statute in the FaceApp materials; general consumer contract law applies.

Legitimate ground - defective service or non performance

Rule - If the digital service is defective or does not perform as stated, you may cancel and seek a refund under UK law. Required proof - examples of defects, screenshots, and timestamps. Applicable law - Consumer Rights Act 2015 requires services to be performed with reasonable care and skill.

End of commitment or ordinary cancellation

Rule - Most FaceApp subscriptions are rolling monthly and can be cancelled at any time via the marketplace; cancellation takes effect at the next renewal. Required proof - store cancellation screenshot or confirmation email. Applicable law - Consumer Contracts Regulations 2013 for distance contracts.

Cooling off period (14 days)

Rule - The 14 day cooling-off period under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 allows a refund for distance purchases of services unless you agreed to immediate digital performance and lost the right. Required proof - order date and proof that you requested cancellation within 14 days. Applicable law - Consumer Contracts Regulations 2013.

Before you cancel: negotiating with FaceApp

Retention offers - Research shows no publicly reported standard retention discounts offered by FaceApp. To request a retention offer, contact [email protected] and state your cancellation reason, ask for a discounted rate or a pause. Example message to send - include purchase date, subscription type and a clear request for a discount or a 1 month pause.

What cancelling saves you - maths

FaceApp price examples - Free plan £0. FaceApp Pro monthly price listed in the App Store at £7.00. Calculation - £7.00 x 12 = £84.00 per year.

Compare to a competitor - Facetune monthly estimated at £19.99 and annual estimated at £59.99 according to available data. If you keep a monthly FaceApp Pro subscription you pay £84.00 per year. If you switched to Facetune annual at £59.99 you would save: £84.00 - £59.99 = £24.01 per year.

Note - prices for competitors are estimated in available research and may change; FaceApp monthly is the App Store listed price of £7.00 for the UK.

Key UK laws that protect you

Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 - provides a 14 day cooling-off period for distance contracts, with exceptions for immediate digital content delivery if you agreed to lose the right to cancel. See the legislation: Consumer Contracts Regulations 2013.

Service quality and unfair terms

Consumer Rights Act 2015 - digital services must be supplied with reasonable care and skill. Unfair contract terms, including disproportionate cancellation penalties or hard-to-cancel auto-renewal clauses, may be unenforceable.

Auto-renewal and hard-to-cancel clauses

The Competition and Markets Authority considers unclear auto-renewal and hard-to-cancel subscriptions as potentially unfair. If you cannot cancel using the marketplace instructions, gather evidence and escalate to Citizens Advice for guidance.

How to escalate a dispute

First complain to FaceApp using [email protected] or by account message. If unresolved, contact Citizens Advice for next steps. For card payments you may request a chargeback from your card issuer; for credit card purchases over £100 you can consider Section 75 protection. Use the Consumer Contracts Regulations and Consumer Rights Act 2015 as the legal basis when you complain.

Check access and final billing

After cancelling in App Store or Google Play the subscription stops auto-renewal immediately but you retain access until the end of the paid period. Verify your next billing date in the store and keep screenshots of the cancelled subscription.

Data and account content

FaceApp account data handling is described in their terms. If you want to delete your account or remove photos, request account deletion via the app settings or in writing to [email protected]. Keep copies of deletion requests and confirmation messages.

Re-activating your subscription

To reactivate, subscribe again through the same marketplace account. Re-subscribing is treated as a new purchase and billing restarts immediately according to the store rules.

Use this checklist to complete cancellation and protect your consumer rights.

• Cancel the subscription in the App Store or Google Play using the account that made the purchase.
• Take screenshots of the cancellation confirmation screen and any confirmation emails.
• Note the date you cancelled and the next billing date shown in the store.
• If you want a refund, request one from Apple or Google Play; FaceApp does not process refunds directly.
• If the service was defective, gather screenshots showing the issue and reference the Consumer Rights Act 2015.
• If you have problems cancelling, contact [email protected] and keep copies of all correspondence.
• If unresolved, contact Citizens Advice and discuss chargeback or Section 75 with your card issuer where relevant.