Cancel JustDone AI the easy way

Overview

JustDone AI is a software-as-a-service platform launched in 2022 that provides more than 35 AI writing and editing tools, including content humanizer, plagiarism checks and browser extensions. The company is headquartered in Limassol, Cyprus and lists a London postal address for UK correspondence.

Who uses it

The product is aimed at content strategists, digital marketers, social media influencers, eCommerce businesses, entrepreneurs, students, academic writers and professionals who need fast AI-assisted writing and editing.

Key features

Full access to a suite of AI tools, an AI chatbot, a Chrome extension and features billed as content humanizer and plagiarism checking.

Website - cancel via account

1. Open https://app.justdone.ai/cancellation?screen=cancel_form or log in to your account at https://justdone.com/.
2. Go to Account or Billing in the user menu.
3. Locate active subscription and click Cancel or use the cancellation form link.
4. Follow all confirmation prompts until you receive on-screen confirmation.
5. Take a screenshot of confirmation and save billing statements for 14 days.

JustDone cancellation form (direct)

1. Open the cancellation form at https://app.justdone.ai/cancellation?screen=cancel_form.
2. Complete the form with your account email and choose cancellation reason.
3. Confirm cancellation when prompted; capture a screenshot of the confirmation.
4. If you do not receive a confirmation, email [email protected] quoting your form submission.

iOS (Apple) subscriptions

1. Open the Settings app on your iPhone or iPad.
2. Tap your name, then tap Subscriptions.
3. Select Just Done AI and tap Cancel Subscription.
4. Keep the App Store receipt or screenshot as proof.
5. To request a refund, use https://reportaproblem.apple.com/ (Apple handles refunds independently).

Android (Google Play) subscriptions

1. Open the Google Play Store app.
2. Tap the profile icon > Payments and subscriptions > Subscriptions.
3. Select Just Done AI and tap Cancel subscription.
4. Keep the Google Play receipt. Google may ask you to request a refund via the Play Store refund process.

Email

1. Send an email from the address on file to [email protected] with subject "Cancel subscription" and include your account email, subscription ID and last four digits of card used.
2. Keep a copy of the sent message and any reply from support as proof.
3. If no reply within 7 days, escalate to your card issuer for chargeback options.

Post

1. Write a signed letter with account details and request cancellation to the registered correspondence address: JustDone AI, 167-169 Great Portland Street, First Floor, W1W 5PF London, United Kingdom.
2. Send by registered or tracked post and keep proof of posting and delivery receipt.
3. Allow up to 14 days for processing and follow up by email if no confirmation is received.

Moving address (relocation)

If you move, cancellation is possible by requesting termination via your account or support email. Provide proof such as a utility bill or tenancy agreement showing the new address. JustDone AI does not publish a special relocation policy; supply standard proof documents to [email protected]. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Price increase

If JustDone AI increases the price during an active subscription, you may cancel and refuse the new price where the price change amounts to a new contract term you did not agree to. Provide the notification of price increase and your last invoice when contacting support. Applicable law: Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.

Death of subscriber

To close an account after the subscriber has died, contact [email protected] and include a copy of the death certificate and proof of authority (executor or next of kin). JustDone AI has not published a dedicated death-handling policy; supply the documents requested to the support email. Applicable law: Not a specific statutory cancellation right beyond contract law obligations under Consumer Rights Act 2015.

Legitimate ground (service failings)

The Consumer Rights Act 2015 requires digital services to be performed with reasonable care and skill. If the service is defective (for example, humanizer or plagiarism tool failing to work as advertised), document the failure and request remediation or cancellation and refund from [email protected]. If the company does not resolve, escalate using the routes in the Legal protections section below. Applicable law: Consumer Rights Act 2015.

End of commitment

When a fixed-term or prepaid period ends, the subscription will auto-renew unless cancelled. Cancel at least 24 hours before the renewal date to avoid further charges. Provide your last invoice if a disputed renewal charge occurs. Applicable law: Consumer Contracts Regulations 2013.

Cooling-off (14-day right)

If you bought a subscription online in the UK, you have a 14-day cooling-off right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, unless you expressly agreed that digital content would be supplied during the cooling-off period and thereby lose the right to cancel. For trials that convert automatically, cancel within 24 hours before the end of the trial to avoid renewal charges. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 - https://www.legislation.gov.uk/uksi/2013/3134/2026-01-01.

Before you cancel: negotiate

There are no widely reported retention or downgrade offers publicly disclosed by JustDone AI. To request a retention offer, email [email protected] and ask for a downgrade, promotional code or extended trial. You can also check current promotions at justdone.com/em/special-offer and the pricing page at justdone.com/pricing before cancelling.

What cancelling saves you (yearly math)

Using published prices in USD converted to GBP at an assumed conversion of 1 USD = 0.80 GBP, the yearly cost calculations are:

• Trial that auto-renews to $39.99/month: £31.99 x 12 = £383.88 per year.
• Unlimited Monthly plan $19.99/month: £15.99 x 12 = £191.88 per year.
• Monthly plan $29.99/month: £23.99 x 12 = £287.88 per year.
• Unlimited Annual billed $119.88/year (equivalent to $9.99/month): £95.90 per year.

If you are on the Unlimited Monthly plan at £15.99/month, cancelling saves £191.88 per year. The cheapest realistic alternative commonly used is ChatGPT Plus at £8.00 per month (ChatGPT Plus price example), which would cost £96.00 per year. Switching from the Unlimited Monthly at £15.99 to ChatGPT Plus at £8.00 saves £95.88 per year (calculation: £15.99 x 12 = £191.88; £8.00 x 12 = £96.00; savings = £95.88).

Key UK consumer laws

The main protections are the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. The Regulations provide a 14-day cooling-off period for distance contracts and require traders to reimburse payments within 14 days of being informed of cancellation. The Consumer Rights Act 2015 requires digital services to be provided with reasonable care and skill.

Auto-renewal and unfair practices

The Competition and Markets Authority (CMA) treats unclear auto-renewal terms and hard-to-cancel subscriptions as potential unfair practices. If a renewal, trial or cancellation process is misleading or deliberately hard to use, collect evidence and complain to Citizens Advice for guidance on escalation.

How to escalate

1) Complain to the trader first by email to [email protected] or by registered letter to the London address.

2) If unresolved, contact Citizens Advice for help and templates.

3) For card payments, consider a Section 75 claim (for eligible credit card purchases) or a chargeback via your card issuer for unauthorised or disputed charges.

4) If the issue involves a regulated sector or payment provider, escalate to the appropriate ombudsman. The CMA can investigate widespread unfair practices; submit evidence to Citizens Advice or the CMA.

Confirm final billing

After cancellation, save copies of the on-screen confirmation and any confirmation email. Review your card statement to confirm no further charges appear within the next billing cycle.

Data and account access

Check whether your account remains active until the end of the paid period. If you require exported data, download any work or documents before the account access ends. Contact [email protected] to request data retention or deletion instructions.

Re-activation

To restart service, log in at https://justdone.com/ and subscribe again. Re-activation terms and any re-enrolment promotions are managed by JustDone AI and are not publicly standardised.

If you were charged after cancellation

If you were charged after cancelling via the website or app, gather proof of your cancellation (screenshot, confirmation email) and contact [email protected]. If the company does not refund, contact your card issuer for a chargeback or Section 75 claim where applicable. For Apple or Google Play purchases request refunds through the platform's refund tools: Apple via reportaproblem.apple.com and Google via the Google Play refund process.

Follow this checklist immediately when cancelling to protect your consumer rights and make escalation easier if needed.

• Cancel via the website or the app store at least 24 hours before the trial end.
• Use the cancellation form: https://app.justdone.ai/cancellation?screen=cancel_form and take a screenshot of the final confirmation.
• Email [email protected] with details and keep the sent message.
• Save invoices and card statements for 90 days.
• If you send a registered letter, send it to: JustDone AI, 167-169 Great Portland Street, First Floor, W1W 5PF London, United Kingdom and keep the tracking receipt.
• If charged after cancellation, request a refund from the platform used to pay (Apple/Google) or contact your card issuer to start a chargeback or Section 75 claim.