Cancel Komoot Premium the easy way

Overview

Komoot Premium is a paid subscription tier from komoot GmbH that adds worldwide mapping, advanced navigation, device sync, offline maps and sport-specific planning tools. It sits above the Free tier and unlocks features designed for cyclists and outdoor enthusiasts.

Who it is for

Komoot Premium is designed for users who need turn-by-turn voice navigation, multi-day route planning, live tracking, weather-on-route and the ability to send routes to external devices such as Garmin or Bosch Flow.

Company facts

Official komoot pages: Plans, Maps and Premium.

Web - cancel via Komoot website

1. Open a desktop or mobile browser and go to https://www.komoot.com and sign in.
2. Click More in the upper right corner, choose Settings.
3. Open Premium and select Cancel Subscription.
4. Confirm by clicking Yes, cancel subscription.
5. Take a screenshot of the confirmation page and note the subscription end date. Your Premium access continues until that date.

iOS - cancel via Apple

1. Open Settings on your iPhone or iPad.
2. Tap your name / Apple ID at the top, then Subscriptions.
3. Find komoot in the list and tap Cancel Subscription.
4. Apple will show the expiry date; keep a screenshot of the cancelled status.

Android - cancel via Google Play

1. Open Google Play Store on your Android device.
2. Tap your profile picture, then Payments and subscriptions, then Subscriptions.
3. Select komoot and tap Cancel subscription. Choose a reason and confirm.
4. Keep the Google Play cancellation confirmation email or screenshot.

Email - request cancellation or refund

1. Send a clear message to [email protected] stating your account email, purchase date and whether you want cancellation only or a refund.
2. If you purchased via Apple or Google, state that explicitly so Komoot can advise the next steps.
3. Keep the outgoing email and any reply as proof.

Post - registered letter

1. Write a letter with your full name, account email and an explicit statement "I request to cancel my Komoot Premium subscription" and send it by registered mail to Komoot Premium, Friedrichstra 24, 10969 Berlin, Germany.
2. Keep the postal receipt and allow time for processing and a reply.

For official steps and detailed guidance see Manage your komoot Premium subscription.

Moving abroad or relocation

If you move and require a different regional product, Komoot does not publish a specific policy for relocation cancellations. You can still cancel the subscription at any time via the website or app. If you require special handling, contact support at [email protected] and include proof of address change such as a utility bill or tenancy agreement.

Applicable law: Consumer Contracts Regulations 2013 for online contracts and refunds when relevant.

Price increase

If Komoot raises the subscription price, the usual consumer remedy is to cancel before the next renewal. Komoot does not state a bespoke price-increase cancellation benefit in public support articles. Keep the notification email and cancel before the renewal date to avoid the new price being charged.

Applicable law: Consumer Rights Act 2015 for fair terms and the CMA guidance on auto-renewal transparency.

Death of subscriber

Komoot does not publish formal bereavement procedures. For account closure, contact support at [email protected] and provide a death certificate and proof of authority if you are the executor. Komoot will advise on next steps.

Applicable law: Not a specific UK statute in Komoot public pages; use contract contact route.

Legitimate ground accepted by Komoot

Komoot accepts standard cancellation requests and will process refunds in defined windows (see refund policy). Komoot lists the EU 14-day right of withdrawal in its terms and accepts refund requests for one-time purchases and subscriptions within specified windows: 14 days for one-time purchases, 20 days for weekly and monthly subscriptions, and 60 days for yearly or multi-year subscriptions. Provide purchase confirmation and payment proof for refunds.

Applicable law: Consumer Contracts Regulations 2013 and Komoot refund rules as in their support article Request a refund.

Cooling-off period (cancellation within 14 days)

Under the Consumer Contracts Regulations 2013 you have a 14-day cooling-off right for most online contracts. Komoot notes EU customers can cancel within 14 days from the day the contract is concluded by contacting Komoot via email, letter, or fax. If you have started using downloaded digital content and gave express consent to immediate performance, the 14-day refund right may not apply.

Applicable law: Consumer Contracts Regulations 2013.

Before you cancel - negotiating with Komoot

Komoot does not publicly list retention discounts or targeted offers. If you want a better price, email [email protected] with your account details and ask whether a promotional offer or pro-rated refund can be applied. Mention whether you purchased through Apple or Google so Komoot can check applicable channels.

What cancelling saves you - concrete math

Current Komoot Premium rates: £4.99 per month or £59.99 per year.

Yearly cost computation: £4.99 x 12 = £59.88 per year. Komoot annual price is £59.99 per year. Practical saving when cancelling a monthly plan and switching to no subscription: £4.99 x 12 = £59.88 per year - you stop paying £59.88 per year. If you cancel an annual plan you save £59.99 immediately when not renewing.

Cheapest real alternative from competitors in this guide: AllTrails+ at £2.99 per month or £35.99 per year. Math: switching from Komoot monthly to AllTrails+ annual saves £59.88 - £35.99 = £23.89 per year. Switching from Komoot annual (£59.99) to AllTrails+ annual (£35.99) saves £24.00 per year.

Key UK consumer law

Services must be performed with reasonable care and skill under the Consumer Rights Act 2015. The Consumer Contracts Regulations 2013 give a 14-day cooling-off right for most online contracts. The CMA treats hard-to-cancel subscriptions and unclear auto-renewal terms as potential unfair practices.

Your escalation options

If Komoot does not resolve an issue, complain first to Komoot by email to [email protected] or by registered letter to Komoot Premium, Friedrichstra 24, 10969 Berlin, Germany. If unresolved in the UK, seek guidance from Citizens Advice and consider Section 75 or chargeback via your card issuer for qualifying card payments. The Competition and Markets Authority monitors unfair auto-renewal practices.

Check access and final billing

After cancellation your Premium features remain active until the subscription expiry date. Verify the expiry date in the web settings or in your Apple/Google subscription entry and keep confirmation screenshots or emails. No further renewal should be taken after the expiry.

Data, downloads and re-activation

Your account and saved routes remain available on the Free plan, but some features like sending routes to external devices and worldwide maps require an active Premium subscription. You can re-activate at any time by purchasing Premium again. If you want to retain offline maps, ensure you download GPX or export necessary maps before expiry when possible.

Use this checklist to cancel Komoot Premium and protect your rights.

• Log in to https://www.komoot.com and cancel via Settings - Premium, or cancel in Apple/Google subscriptions.
• Take and save screenshots of cancellation confirmations and subscription expiry dates.
• If you want a refund, send an email to [email protected] with purchase proof and request a refund under the published windows.
• If you paid by card and Komoot does not respond, check Section 75 eligibility or request a chargeback from your card issuer.
• If purchased via Apple or Google, mention the store in all refund correspondence because their processes differ.
• Keep postal receipts if you used a registered letter to the address Friedrichstra 24, 10969 Berlin, Germany.