Cancel Monkey App the easy way

Overview

Monkey App is a social discovery video chat application owned by Monkey Squad Inc, positioned to connect teens and young people via short random video sessions and text chat. The app offers a free tier and paid Monkey+ options that unlock extended calls, filters and an ad free experience.

Core features

Features listed in public pricing and product descriptions include random video chat (short sessions), text chat after matching, Moments short video posts, Knock Knock text-only chats, Duo mode for group video with friends, and gender and age filters on premium plans.

Company facts

Web cancellation

1. Open your browser and go to the Monkey website and log in to your account.
2. Go to your profile or homepage and click the Monkey Plus or premium section.
3. Scroll down to the subscription controls and click Cancel as shown in the account section.
4. Save a screenshot of the on-screen confirmation or the subscription status showing cancellation.
5. Keep any confirmation emails and check that access stops at the end of your paid period.

Cancel on iPhone (Apple App Store)

1. Open Settings on your iPhone and tap your name (Apple ID).
2. Tap Subscriptions and locate Monkey on the list.
3. Tap Monkey and choose Cancel Subscription, then confirm.
4. Save Apple’s confirmation email or a screenshot of the subscription screen showing cancellation.

Cancel on Android (Google Play)

1. Open the Google Play Store app and tap your profile icon in the top right.
2. Tap Payments & subscriptions, then Subscriptions, and find Monkey.
3. Tap Cancel subscription and follow the prompts to confirm.
4. Keep Google Play’s confirmation email or a screenshot of the cancelled subscription.

Cancel by email

1. Send an email to [email protected] from the email address on your account with the subject line: Cancel Monkey subscription.
2. Include your full name, account username, payment method used and the date you want the cancellation to take effect.
3. Request a written confirmation reply and keep the sent message and any response.

Cancel by post

1. Write a signed letter including your full name, account email, username and clear statement to cancel the Monkey subscription.
2. Send it by registered post to: Monkey App, Crown Way, CF14 3UZ Cardiff, United Kingdom.
3. Keep the proof of postage and any return receipt; allow postal delivery time for processing.

Official help page with step screenshots: Monkey cancellation help

Cooling-off period (14 days)

If you bought a digital subscription and you agreed that access start immediately, you waive the 14 day withdrawal right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If you did not agree to immediate access, you have a 14 day right to cancel and obtain a refund. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Service defective or unavailable

If the service is defective, unavailable or does not perform as stated you can request a refund or contract remedy under the Consumer Rights Act 2015. Required proof: screenshots, recordings or other evidence showing defects or unavailability, example timestamps of failed sessions. Applicable law: Consumer Rights Act 2015.

Price increase

If Monkey informs you of a price increase for an existing subscription, you can cancel before the increased charge is applied. Required proof: the price increase notice from Monkey or app store email showing the new price. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Moving or change of circumstances

Moving abroad is not an automatic legal ground for immediate refund for digital subscriptions; you may cancel to stop future renewals. Required proof: supporting documents such as relocation evidence if you ask for special consideration. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Death of the subscriber

For death of the account holder, contact Monkey via [email protected] and provide a copy of the death certificate and proof of executorship. Monkey’s public policy for this situation is not published; the law does not give a specific automatic right but companies commonly help on production of proof. Applicable law: Not a specific statute in the provided memo.

End of commitment

If you are on a monthly or weekly recurring plan cancellation will stop future renewals but access remains until the end of the paid period. Required proof: subscription confirmation or billing statement. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Before you cancel: how to ask for retention or discounts

Research did not identify any publicly advertised retention offers from Monkey App. To ask for a discount or retention offer contact support at [email protected] or use the account contact form on the web interface. Provide your account details and a clear request for a lower rate. If you paid through Apple or Google, check store recovery or subscription management offers from Apple/Google.

Yearly saving calculations and cheapest alternative

Monkey+ Monthly: £13.99 x 12 = £167.88 per year.

Monkey+ Weekly (listed monthly equivalent): £27.96 x 12 = £335.52 per year.

Monkey+ Annual shown: £167.88 per year (matches Monthly x12).

In-app purchases for Bananas range from £0.99 to £40.99 per item.

Cheapest listed competitor: PNK at £12.99 per month. Calculation: £12.99 x 12 = £155.88 per year. Switching from Monkey+ Monthly to PNK saves: £167.88 - £155.88 = £12.00 per year.

Key UK consumer law

The relevant laws are the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. The regulator is the Competition and Markets Authority (CMA), which monitors unfair contract terms and hard-to-cancel subscriptions.

Your statutory rights

Under the Consumer Contracts Regulations 2013 you have a 14 day cooling-off right for many online contracts, unless you agreed that digital content would be available immediately and acknowledged the waiver. Under the Consumer Rights Act 2015 services must be performed with reasonable care and skill; unfair cancellation penalties may be unenforceable.

How to escalate

First complain to Monkey App support at [email protected] and keep copies. If unresolved, get advice from Citizens Advice and the CMA. For card payments you can ask your card issuer for a chargeback or Section 75 claim where applicable. The CMA treats unclear auto-renewal and hard-to-cancel subscriptions as potential unfair practices.

Check access and final billing

After cancellation your subscription remains active until the end of the paid period. Confirm the expiry date in the store confirmation or your Monkey account and check your next billing attempt does not occur after that date.

Keep proof and request data actions

Keep screenshots of cancellation, emails from Apple or Google, and any response from [email protected]. To request account deletion or data access, contact [email protected] and ask for account removal. If you paid via Apple or Google, stores handle billing refunds and receipts.

Re-activation

You can re-subscribe at any time via the App Store, Google Play or Monkey website. Your previous payments do not automatically reapply; you must subscribe again and confirm the new billing terms.

Use this checklist after you decide to cancel or after you cancel to make sure you keep proof and protect yourself from unexpected charges.

• Cancel inside the store you used to pay (Apple or Google) or via the Monkey web account.
• Take a screenshot of the cancellation confirmation and save any emails from stores or Monkey.
• Record the subscription expiry date and stop date for access.
• If you need a refund, check whether you are within 14 days and whether you waived cooling-off; for store purchases, follow store refund procedures.
• Keep a copy of any registered post receipt if you cancelled by post.
• If you are billed after cancellation, contact your card issuer for chargeback or Section 75 where eligible.