Free Plan
£0
/ mois
Basic editing tools, limited AI filters, watermarked exports. Access to 7-day free trial of premium features.
Basic editing tools
limited AI filters
watermarked exports. Access to 7-day free trial of premium features.
Billoff unlimited subscription: £0.79 promo for 48h, then £43.12 per month with no commitment
Cancel Photoleap the easy way
We generate and send your cancellation letter to Photoleap by registered mail
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Preview of your letter
PreviewSender
Recipient
Photoleap
Crown Way
CF14 3UZ Cardiff United Kingdom
Digital registered letter with receipt of acceptance
Subject : Cancellation of Photoleap agreement
Dear Sir or Madam,
This letter constitutes formal notice that I wish to terminate the agreement relating to the Photoleap service.
This notice expresses a firm, clear, and unequivocal intention to cancel the agreement, effective at the earliest permissible date or in accordance with any applicable contractual notice period.
Please take all appropriate measures to:
– cease any billing from the effective cancellation date;
– confirm in writing that this request has been processed;
– and, where applicable, provide a final statement or confirmation of balance.
This cancellation is sent by certified electronic mail. Sending, timestamping, and content integrity are recorded, producing reliable electronic evidence. You therefore have everything needed to process this cancellation in line with rules on written notice and contractual freedom.
Under applicable personal data protection rules, I also request that you:
– delete any data not required for legal or accounting obligations;
– close any associated personal account;
– and confirm effective erasure where privacy rules apply.I retain a full copy of this notice along with proof of mailing.
Sincerely,
This letter constitutes formal notice that I wish to terminate the agreement relating to the Photoleap service.
This notice expresses a firm, clear, and unequivocal intention to cancel the agreement, effective at the earliest permissible date or in accordance with any applicable contractual notice period.
Please take all appropriate measures to:
– cease any billing from the effective cancellation date;
– confirm in writing that this request has been processed;
– and, where applicable, provide a final statement or confirmation of balance.
This cancellation is sent by certified electronic mail. Sending, timestamping, and content integrity are recorded, producing reliable electronic evidence. You therefore have everything needed to process this cancellation in line with rules on written notice and contractual freedom.
Under applicable personal data protection rules, I also request that you:
– delete any data not required for legal or accounting obligations;
– close any associated personal account;
– and confirm effective erasure where privacy rules apply.I retain a full copy of this notice along with proof of mailing.
Sincerely,
Signature
- Tracked deliveryRegistered electronic mail
- Secure dataEncrypted and protected
- Compliant and effectiveUp-to-date legal template
Photoleap
Step-by-step UK guide to cancel Photoleap, get refunds, and protect your rights. App Store 4.7/5, Trustpilot 1.4/5. Clear next steps and templates.
https://www.photoleapapp.com
Cardiff, United Kingdom
Software Saas
Cancellation at a glance
| fastest method (name it + why) | Google Play subscription cancellation - it is done inside Google Play subscriptions for immediate stop of auto-renewal |
|---|---|
| effective delay | Not published by Photoleap |
| notice period | No notice required |
| cancellation fee (amount or 0) | £0 |
| minimum commitment | None |
| phone + hours | Not published by Photoleap |
| postal address for registered letter | Photoleap, Crown Way, CF14 3UZ Cardiff, United Kingdom |
What is Photoleap
Core product
Photoleap is a photo editing mobile and web app from Lightricks that provides AI features such as text-to-image, background removal, object removal, AI filters, double exposure and image upscaling. The product targets creators and small businesses who want quick AI-assisted editing on mobile and desktop.
Where it runs
Photoleap is available as an iOS app, Android app and as a web product. The official homepage is https://www.photoleapapp.com/ and feature details such as AI face-swap are on https://www.photoleapapp.com/features/ai-face-swap.
| Fact | Value |
|---|---|
| Company | Lightricks |
| Founded | 2020 |
| Monthly active users | 0.109 million |
| App Store rating | 4.7/5 |
| Google Play rating | 4.64/5 |
How to cancel Photoleap
| method | steps summary | estimated time | proof obtained | difficulty |
|---|---|---|---|---|
| Web (direct on site) | Log in to account on Photoleap website and select Cancel your subscription | 5-15 minutes | On-screen confirmation or account status change, email confirmation may be absent | Easy |
| iOS (Apple App Store) | Open Apple subscriptions in Settings and cancel Photoleap subscription | 2-5 minutes | Apple subscription cancelled screen and Apple email receipt | Easy |
| Android (Google Play) | Open Google Play > Subscriptions > Photoleap > Cancel | 2-5 minutes | Google Play cancellation screen and Google email receipt | Easy |
| Phone | Not published by Photoleap for direct phone cancellations | Not published by Photoleap | Not published by Photoleap | Hard |
| Contact support at [email protected] asking to cancel | Varies by support response time | Support reply email if provided | Medium | |
| Post (registered letter) | Send a registered letter to the postal address requesting cancellation | 5-10 working days processing | Proof of postage and any reply by post | Medium |
Web cancellation - site method
- Open a browser and go to https://www.photoleapapp.com/.
- Log in with the email used to sign up.
- Open account or subscription settings and locate Cancel your subscription.
- Follow on-screen steps until the account shows cancelled or subscription disabled.
- Save a screenshot of the cancelled subscription page.
iOS cancellation - Apple subscriptions
- Open iPhone Settings and tap your name.
- Tap Subscriptions and find Photoleap.
- Tap Cancel Subscription.
- Keep the Apple cancellation confirmation and any Apple email receipt as proof.
Android cancellation - Google Play
- Open Google Play app and tap your profile icon.
- Choose Payments and subscriptions then Subscriptions.
- Select Photoleap and tap Cancel subscription.
- Keep the Google Play cancellation confirmation and email if one is sent.
Email support
- Send an email to [email protected] with your account email, the request to cancel and the date of the request.
- Attach screenshots of your subscription screen if possible.
- Record the date and time of your email and keep copies of replies.
Cancel by post
- Write a short letter with your account email, full name and request to Cancel your subscription.
- Send by registered post to: Photoleap, Crown Way, CF14 3UZ Cardiff, United Kingdom.
- Keep proof of postage and any reply from the company.
Cancel by reason
Moving - change of country or payment country
If you move and can no longer use Photoleap in your new location you should cancel your subscription using the same method you used to subscribe. Provide proof such as a utility bill or proof of address change if Photoleap requests it. Applicable law: Consumer Contracts Regulations 2013 regarding contract formation and location.
Price increase
If Photoleap raises the price for an auto-renewing subscription after you subscribed you may cancel and request a refund for the unused period. Provide the subscription invoice showing the charge before and after the increase. Applicable law: Consumer Rights Act 2015 and general CMA guidance on unfair contract terms.
Death of subscriber
If the subscriber has died, the representative should contact Photoleap with proof of death and proof of authority to act. Photoleap's specific acceptance of this ground is not publicly disclosed; include a copy of the death certificate and proof of account ownership when contacting support. Applicable law: Not a specific statutory clause here; escalate to Photoleap with documentation.
Legitimate ground - defective or unavailable digital content
Photoleap must provide digital services with reasonable care and skill under the Consumer Rights Act 2015. If a paid feature is defective or unavailable, request a repair, replacement or refund and attach evidence (screenshots, dates, and error messages). The Consumer Rights Act 2015 applies where digital content is faulty or not as described. See Consumer Rights Act 2015 section 45.
End of commitment
When a fixed-term subscription ends you can allow it to lapse or cancel before the renewal date. Show the original invoice or subscription terms if Photoleap disputes the end date. Applicable law: Contract terms and the Consumer Rights Act 2015 for unfair terms.
Cooling-off (14-day right of withdrawal)
For contracts concluded online you have a 14-day cooling-off period under the Consumer Contracts Regulations 2013 for a full refund unless you expressly agreed to immediate digital content access. If you activated immediate digital content and gave express consent, Photoleap may refuse a withdrawal refund. Provide the sign-up email and purchase receipt. Applicable law: Consumer Contracts Regulations 2013.
Negotiate or save
Before cancelling: negotiate
Reported retention offers are not published by Photoleap. There is no public record of specific discount offers made at cancellation. When you contact support ask clearly for a retention offer, a discount on renewal or a one-time partial refund. Script: state your account email, the exact charge date and ask for either a refund or an annual discount of at least 20 percent. Keep any written offer in email.
What cancelling saves you
Current Photoleap pricing from official research:
- Free Plan: £0
- Premium Plan monthly: £7.99
- Premium Plan annual: £59.99
- In-app Unlimited Access examples: £35.99 and £32.99
Annual cost math:
- Monthly paid for a year: £7.99 x 12 = £95.88 per year.
- Annual prepaid: £59.99 per year.
- Saving by switching from monthly to annual: £95.88 - £59.99 = £35.89 per year.
Cheapest competitor from the research: Oakgen.ai annual £108. If you cancel Photoleap annual £59.99 and choose Oakgen annual £108 you would pay £48.01 more per year. If you instead cancel Photoleap monthly (£7.99 x 12 = £95.88) and switch to Oakgen monthly equivalent (£9 x 12 = £108) you pay £12.12 more per year with Oakgen.
Legal protections and escalation
Key UK consumer law
Your rights under UK law include the Consumer Rights Act 2015 for digital content and the Consumer Contracts Regulations 2013 for the 14-day cooling-off period. See the Consumer Rights Act 2015 section on digital content at https://www.legislation.gov.uk/ukpga/2015/15/section/45/enacted.
Cooling-off and refunds
The Consumer Contracts Regulations 2013 give a 14-day right to cancel most online contracts and obtain a refund. If you agreed to immediate download or consumption of digital content and waived the statutory right, Photoleap may refuse withdrawal refunds. For defective or unavailable digital content the Consumer Rights Act 2015 requires a remedy or refund.
Hard-to-cancel subscriptions and the CMA
The Competition and Markets Authority treats unclear auto-renewal and hard-to-cancel practices as potential unfair trading. If Photoleap makes cancellation deliberately difficult collect evidence of obstruction and complain to Citizens Advice and the CMA if necessary.
Escalation steps
Step 1: Complain to Photoleap by web, email or registered post. Step 2: If unsatisfied, seek Citizens Advice guidance and ask your bank for chargeback or Section 75 claim if the payment qualifies. Step 3: Report persistent issues to the CMA or relevant ombudsman. Refunds must be processed without undue delay and typically within 14 days of agreement to refund under the Consumer Rights Act 2015.
What to do after cancelling Photoleap
Check access and billing
Confirm that auto-renewal is off in the account settings or in Apple/Google subscriptions. Monitor your bank account for at least two billing cycles to ensure no further charges.
Data and app access
Your edited images remain on your device. Photoleap may restrict premium features after cancellation. Export any work you need before the subscription expiry date.
Re-activation and refunds
If you re-subscribe later you may lose promotional pricing. For refund requests use the same channel as purchase: Apple purchases via Apple, Google purchases via Google Play, web purchases via Photoleap site. For site purchases log in and request a refund following Photoleap instructions or contact support at [email protected].
Next steps and practical checklist
Follow this checklist immediately to stop unwanted charges and preserve evidence.
- Determine how you paid: Apple, Google Play or direct web.
- Cancel via the exact store used: Apple Settings, Google Play Subscriptions, or Photoleap website.
- Take screenshots of cancellation confirmation and subscription settings showing status.
- Send an email to [email protected] with cancellation details and request written confirmation.
- If you are inside 14 days and want a refund, cite the Consumer Contracts Regulations 2013 and request a full refund.
- If charged after cancellation keep bank statements and contact your card issuer for chargeback or Section 75 if applicable.
- If Photoleap refuses a refund and you have supporting evidence escalate to Citizens Advice and the CMA.
Plans
Premium Plan
£7.99
/ mois
All AI features: text-to-image, background removal, object removal, AI filters, double exposure, image upscaling, and no watermarks.
All AI features: text-to-image
background removal
object removal
AI filters
In-app Unlimited Access examples
£35.99
/ mois
One-off or periodic in-app purchases labelled 'Unlimited Access' observed at these prices in the app listings.
One-off or periodic in-app purchases labelled 'Unlimited Access' observed at these prices in the app listings.
No commitment. Billoff helps you cancel or adjust your Photoleap subscription without hunting down every detail alone.
Pros & cons
Pros
App Store rating 4.7/5 indicates strong app experience for many users.
Offers advanced AI features such as text-to-image, background removal and AI face-swap.
Free plan and 7-day premium trial allow testing without immediate payment.
Cons
Trustpilot rating 1.4/5 with multiple complaints about unexpected charges and difficult cancellations.
Several users reported being charged despite cancelling free trials - Trustpilot testimonial: "I did a free trial, I unsubscribed it in time, and they still charged me."
Instances reported of missing invoice or notification before a charge - Trustpilot testimonial: "I was charged for an annual subscription on April 4, 2025, through the Photoleap website, even though I believed I was using a free trial."
Competitors & alternatives
Below are common alternatives people compare for this type of subscription.
Fotor
Not published by Photoleap
/ mois
Fotor combines photo editing, collage making and graphic design in one platform.
PicsArt
£10.50
/ mois
PicsArt focuses on extensive AI-powered photo and video editing plus a large content library.
Oakgen.ai
£9
/ mois
Oakgen.ai offers a unified AI workspace with a shared credit balance across images, video and chat.
Stargen
Not published by Photoleap
/ mois
Stargen is presented as an alternative in the research but GBP pricing was not published.
Countries where Photoleap is available
Photoleap is available in many countries. Here are several frequently cited markets:
United Kingdom
Subscription & cancellation
What you should know about Photoleap subscription and cancellation terms:
Subscription type
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancellation
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds
Refunds depend on billing date, country, and payment channel.
Family plan
The family plan admin can add or remove members per the service’s household and age rules.
Commitment
Plan changes and cancellations follow the provider’s terms and local law.
Billoff simplifies cancellation: we handle the cancellation process for your Photoleap subscription, whichever payment method you use.
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