Cancel Squarespace the easy way

Overview

Squarespace is a website builder and hosting platform that provides templates, e-commerce tools, email campaigns and scheduling features for businesses and creators.

Main uses

Start a blog, portfolio, brochure website, or an online store with built-in payments and analytics. Squarespace also bundles add-ons such as Email Campaigns and Acuity Scheduling.

Company facts

Squarespace is privately owned and operates internationally with a suite of paid plans and add-ons designed for different business sizes.

Web - Cancel via Billing panel

1. Go to your Squarespace account and sign in.
2. Open the Billing panel and find the subscription you want to cancel.
3. Click "Cancel subscription."
4. Choose either "Retain Access" or "Get Refund Immediately."
5. Provide a reason for cancellation when prompted and confirm.
6. Save the cancellation confirmation email you receive.

iOS - App Store purchases

1. If you bought a Mobile Start plan through the Squarespace iOS app, manage it in your Apple subscriptions.
2. Open the App Store, tap your profile, tap Subscriptions, find the Squarespace subscription and cancel.
3. Request a refund from Apple if eligible; Squarespace cannot manage App Store subscriptions.

Android

1. Squarespace states that Mobile Start plans purchased through the iOS app are managed by Apple.
2. Squarespace does not publish specific Android purchase management steps. If you purchased via Google Play, open Google Play Store into Subscriptions to cancel; otherwise use the Billing panel on the Squarespace website.

Phone

1. Squarespace does not publish a phone cancellation option.
2. Use the Billing panel on the website or the Help Center articles to cancel.

Email and Help Center

1. Visit Squarespace Help Center for article-based support and contact options: Official cancel page.
2. If you need clarification, open a help request through the Help Center link in your account.

Post - Registered letter

1. Write a clear cancellation statement including account email and site URL.
2. Send as registered post to Squarespace, 459 Broadway, 10013 New York, United States.
3. Keep proof of delivery for your records.

Moving or relocation

Rule - Moving abroad alone is not an automatic legal ground for immediate refund under Squarespace policy. Cancel the subscription via Billing. If you paid within the 14-day statutory cooling-off period, you may have a right to a refund under the Consumer Contracts Regulations 2013.

Required proof documents - Proof of payment date and account identification. Cite: Consumer Contracts Regulations 2013.

Price increase

Rule - If a recurring contract is subject to a price increase and the increase is not accepted, the consumer may have rights under the subscription rules in the Digital Markets, Competition and Consumers Act 2024. Traders must provide a renewal cooling-off notice on the first day of a renewal cooling-off period.

Required proof documents - The price change notification from Squarespace and your subscription details. Cite: Digital Markets, Competition and Consumers Act 2024.

Death of the subscriber

Rule - Squarespace accepts account closure requests; specific refund rules are at Squarespace discretion and subject to proof. Contact Squarespace Help Center with estate documentation.

Required proof documents - Death certificate and proof of estate authority. Cite: Consumer Rights Act 2015 for service performance obligations.

Legitimate ground accepted by Squarespace

Rule - Squarespace research lists that refunds are issued at Squarespace's sole discretion or as legally required. Squarespace specifically excludes refunds for monthly plans and non-refundable items like Getty Images.

Required proof documents - Proof of payment and account ownership. Reference: Website refund policy.

End of commitment

Rule - Annual plans are prepaid for 12 months; canceling an annual subscription ends service immediately. For monthly plans, service continues until the end of the billing cycle. Renewal payments will not be refunded once processed; cancel before renewal date to avoid charges.

Required proof documents - Account and payment details. Cite: Squarespace cancellation page.

Cooling-off period

Rule - Under the Consumer Contracts Regulations 2013, consumers have a 14-day cooling-off right for most online contracts. Squarespace offers a 14-day refund window for annual website plans from the first payment. Digital content downloaded or streamed with express consent may be excluded.

Required proof documents - Proof of purchase date and account details. Cite: Consumer Contracts Regulations 2013 and Squarespace refund policy.

Before cancelling: negotiate

Retention offers - The research does not report any standard retention discount or offer that Squarespace automatically presents. To request a retention offer, open a help request via the Squarespace Help Center and ask for retention options for your plan and billing cycle. Mention your renewal date and desired price or plan downgrade.

How to ask - In your account, open a support ticket and include your account email, site URL, current plan and the offer you want. If you paid through Apple, contact Apple support for subscription changes and refunds.

What cancelling saves you

Compute yearly savings using common plan examples (prices include 20% VAT per research notes).

Example 1 - Switch from Squarespace Core monthly to IONOS Website Builder:

Squarespace Core monthly: £24 x 12 = £288 per year.

IONOS Website Builder monthly: £10 x 12 = £120 per year.

Yearly saving: £288 - £120 = £168 saved per year.

Example 2 - Change billing from monthly to annual on Squarespace Basic:

Squarespace Basic monthly: £16 x 12 = £192 per year.

Squarespace Basic annual rate: £12 x 12 = £144 per year.

Yearly saving by choosing annual billing: £192 - £144 = £48 saved per year.

Cheapest real alternative from the researched competitors: IONOS Website Builder at £10 per month or £120 per year. See competitor listing for details.

Key UK consumer laws

The main UK protections that apply are the Consumer Contracts Regulations 2013 (14-day cooling-off rights), the Consumer Rights Act 2015 (services must be performed with reasonable care and skill and unfair terms are not binding) and the Digital Markets, Competition and Consumers Act 2024 for subscription contracts.

Cooling-off and refunds

Under the Consumer Contracts Regulations 2013 you have a 14-day right to cancel most online contracts with a refund. Squarespace offers a 14-day refund window for annual website plans; monthly plans are not eligible for refunds per Squarespace policy unless required by law.

Auto-renewal and hard-to-cancel rules

The CMA treats hard-to-cancel subscriptions and unclear auto-renewal terms as potentially unfair. If you cannot cancel through the Billing panel, keep records and escalate.

How to escalate

Step 1 - Complain to Squarespace using the Help Center and retain confirmation emails.

Step 2 - Seek advice from Citizens Advice if unresolved.

Step 3 - Use payment remedies such as Section 75 or card chargeback via your card issuer when eligible.

Step 4 - If the dispute is sector-specific, contact the relevant ombudsman indicated by Citizens Advice.

Check access and final billing

After cancellation verify whether your site remains online. For annual subscriptions the site is taken offline immediately; for monthly subscriptions it remains until the end of the billing cycle. Confirm final billing amounts and any deducted domain charges if you used a free domain offer and canceled within the refund window.

Export or back up content

Export any site content you need before the site goes offline. Use the Squarespace interface to export supported content and download assets you need to keep. For domain transfers, start the transfer process if you want to keep your domain outside Squarespace.

Other subscriptions and services

Cancel other Squarespace services separately. Cancelling a website subscription does not automatically cancel domains, Google Workspace, Email Campaigns, Getty Images purchases or any add-on subscriptions.

Refund timing and follow up

If you requested a refund and are eligible under Squarespace policy or UK law, follow the confirmation instructions in the refund response. If a refund is promised, keep the confirmation and allow time for payment processing before escalating.

Use this checklist to make sure your cancellation is clean and your data is safe.

• Cancel via Billing panel and save the confirmation email - evidence of cancellation.
• If you purchased via the iOS app, cancel via Apple Subscriptions and keep the Apple confirmation.
• Export site content and download media before the site is taken offline.
• Transfer or unlock your domain if you plan to keep it - domain charges may apply.
• Cancel separate add-ons such as Email Campaigns and Acuity Scheduling.
• If you paid annually and are within 14 days, request a refund citing the Consumer Contracts Regulations 2013 and Squarespace refund policy.
• Note prices to compare alternatives: e.g. Squarespace Basic annual £12 x 12 = £144; Core monthly £24 x 12 = £288; IONOS monthly £10 x 12 = £120.
• If you need to escalate, prepare payment receipts, confirmation emails and any correspondence to present to Citizens Advice or your card issuer.