2 people, 2 meals per week
£66.00
/ mois
£8.25 per serving. Diet plans include Keto, Flexitarian, Vegetarian, Vegan, Gluten-Free.
£8.25 per serving. Diet plans include Keto
Flexitarian
Vegetarian
Vegan
Billoff unlimited subscription: £0.79 promo for 48h, then £43.12 per month with no commitment
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Recipient
Green Chef
27 Clements Lane
EC4N 7AE London United Kingdom
Digital registered letter with receipt of acceptance
Subject : Cancellation of Green Chef agreement
Dear Sir or Madam,
This letter constitutes formal notice that I wish to terminate the agreement relating to the Green Chef service.
This notice expresses a firm, clear, and unequivocal intention to cancel the agreement, effective at the earliest permissible date or in accordance with any applicable contractual notice period.
Please take all appropriate measures to:
– cease any billing from the effective cancellation date;
– confirm in writing that this request has been processed;
– and, where applicable, provide a final statement or confirmation of balance.
This cancellation is sent by certified electronic mail. Sending, timestamping, and content integrity are recorded, producing reliable electronic evidence. You therefore have everything needed to process this cancellation in line with rules on written notice and contractual freedom.
Under applicable personal data protection rules, I also request that you:
– delete any data not required for legal or accounting obligations;
– close any associated personal account;
– and confirm effective erasure where privacy rules apply.I retain a full copy of this notice along with proof of mailing.
Sincerely,
This letter constitutes formal notice that I wish to terminate the agreement relating to the Green Chef service.
This notice expresses a firm, clear, and unequivocal intention to cancel the agreement, effective at the earliest permissible date or in accordance with any applicable contractual notice period.
Please take all appropriate measures to:
– cease any billing from the effective cancellation date;
– confirm in writing that this request has been processed;
– and, where applicable, provide a final statement or confirmation of balance.
This cancellation is sent by certified electronic mail. Sending, timestamping, and content integrity are recorded, producing reliable electronic evidence. You therefore have everything needed to process this cancellation in line with rules on written notice and contractual freedom.
Under applicable personal data protection rules, I also request that you:
– delete any data not required for legal or accounting obligations;
– close any associated personal account;
– and confirm effective erasure where privacy rules apply.I retain a full copy of this notice along with proof of mailing.
Sincerely,
Signature
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Green Chef
How to cancel Green Chef in the UK (rating 3.0/5). Step-by-step cancellation, refund rights, costs and alternatives to save money.
https://www.greenchef.co.uk
London, United Kingdom
Subscription Box
Cancellation at a glance
| Fastest method (name it + why) | Website / account deactivation - immediate action in Settings and does not require post or phone, fastest visible change in account |
| Effective delay | Immediate on account deactivation; you must cancel at least 7 days before the next scheduled delivery to avoid being charged |
| Notice period | 7 days before next scheduled delivery |
| Cancellation fee | £0 |
| Minimum commitment | None - cancel anytime |
| Phone + hours | Not published by Green Chef |
| Postal address for registered letter | Green Chef, 27 Clements Lane, EC4N 7AE London, United Kingdom |
What is Green Chef
Service summary
Green Chef is a meal kit subscription brand that provides weekly recipe boxes with preportioned ingredients and nutritionist-approved recipes. It offers specific diet plans including Keto, Lower Carb, Flexitarian, Vegetarian, Vegan, Mediterranean, Gluten-Free and Fast & Fit.
How it works
Customers choose a plan for 2 or 4 people and select meals each week from a rotating menu. Boxes are delivered to the address chosen at signup and the subscription is managed online or via the app.
Company facts
| Legal name | Green Chef Corporation |
| Parent company | HelloFresh SE |
| Founded | 2014 |
| Headquarters | Boulder, United States |
| Employees | ~70 |
| Support email | [email protected] |
| Certifications | Certified organic, offsets 100% of carbon emissions and plastic usage (company statements) |
How to cancel Green Chef
| Method | Steps summary | Estimated time | Proof obtained | Difficulty |
|---|---|---|---|---|
| Web (account) | Log in - Menu - Settings - Account - Deactivate your Plan - enter reason - Deactivate now | 5 minutes | Account status shows deactivated; email confirmation not consistently reported by customers | Easy |
| iOS app | Open app - Menu - Settings - Account - Deactivate your Plan - enter reason - Deactivate | 5 minutes | App shows deactivated status | Medium |
| Android app | Open app - Menu - Settings - Account - Deactivate your Plan - enter reason - Deactivate | 5 minutes | App shows deactivated status | Medium |
| Send request to [email protected] with account details and requested cancellation date | Varies - allow 48-72 hours for response | Written reply from support | Medium | |
| Phone | Call customer support via contact page and request cancellation | Varies - wait times unknown | Call reference number if provided | Hard |
| Post (registered letter) | Send a signed letter to the registered address requesting cancellation | Several days for delivery | Proof of posting and delivery receipt | Medium |
Web (recommended)
- Visit the Green Chef account and log in.
- Open the menu and go to Settings.
- Scroll to Account and click Deactivate your Plan.
- Enter a cancellation reason when prompted and click Deactivate now.
- Check your account page for a deactivated status.
- If you need a confirmation email, request one via [email protected].
iOS and Android apps
- Open the Green Chef app on your device and log in.
- Access the menu and tap Settings.
- Choose Account then Deactivate your Plan.
- Provide a reason and confirm Deactivate.
- Verify that the app shows your plan as deactivated.
Cancel by email
- Send an email to [email protected] from the account email address.
- Include your full name, delivery address, account email, and the date you want the subscription to end.
- Request written confirmation and keep the reply as proof.
Cancel by phone
- Open Green Chef contact page to find the current phone options.
- When connected, state you wish to deactivate your plan and request a reference number.
- Note the representative name and time of the call.
Cancel by post
- Write a signed cancellation letter with your account details and desired end date.
- Send by registered post to Green Chef, 27 Clements Lane, EC4N 7AE London, United Kingdom.
- Keep the proof of posting and the delivery receipt.
Official cancellation instructions are available on Green Chef's help pages: official cancellation guide.
Cancel by reason
Moving address
If you permanently move outside the delivery area you can cancel and should provide proof such as a utility bill or tenancy agreement showing the new address. Retain the proof to support your cancellation request.
Applicable law: Consumer Rights Act 2015 - services must be performed with reasonable care and skill.
Price increase
If Green Chef increases the price in a way that changes the essential terms of your contract you can treat the change as a variation and cancel if you do not accept it. Provide the original plan details and the notice of price increase when you cancel.
Applicable law: Consumer Rights Act 2015 and general contract law principles on unilateral variation.
Death of the subscriber
An executor or family member can cancel the subscription on production of proof such as a death certificate and proof of authority to act on the estate. Send documents to [email protected] or by post to the registered address.
Legitimate grounds accepted by Green Chef
Green Chef accepts cancellations, pauses, and skips via account settings. If your reason is disruption to service such as repeated deliveries you have not requested, provide delivery photos, order references and correspondence with support. Customers reported billing after cancellation; keep bank statements as proof.
Applicable law: Consumer Rights Act 2015 (service performed with care and skill).
End of commitment
Green Chef has no minimum commitment. To end your subscription use account deactivation. No proof required beyond account authentication.
Cooling-off (14 day right to cancel)
If your contract was concluded at a distance (online), you have a 14 day cancellation right under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. To exercise it, inform Green Chef and return any unopened goods. Refunds must be issued within 14 days of being informed of cancellation or 14 days after goods are returned or evidence of return is provided.
Applicable law: The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 - legislation.gov.uk.
Negotiate or save
Before you cancel - try negotiating
Green Chef publicly advertises first-customer discounts: 40% off the first box and 25% off the next month via its promotion pages. There are no widely reported retention offers in customer reviews. To request a retention offer, contact support by email at [email protected] or via the contact page and state your desired change - for example, pause the plan for 4 weeks or request a discount code. Ask for a written offer and keep the reply.
Official promo details: Green Chef discount page.
What cancelling saves you - math
Use your current plan monthly price to compute annual savings. Examples using Green Chef listed prices:
- 2 people, 2 meals per week: £66.00 x 12 = £792.00 per year
- 2 people, 3 meals per week: £77.04 x 12 = £924.48 per year
- 2 people, 4 meals per week: £96.96 x 12 = £1,163.52 per year
- 4 people, 3 meals per week: £68.04 x 12 = £816.48 per year
- 4 people, 4 meals per week: £88.00 x 12 = £1,056.00 per year
Cheapest listed competitor in research: HelloFresh at £38 per month. HelloFresh annual cost: £38 x 12 = £456 per year. Example saving by switching from Green Chef 2p2m to HelloFresh: £792.00 - £456.00 = £336.00 saved per year.
Compare menus before switching: Green Chef menu plans.
Legal protections and escalation
Key UK consumer laws
The main laws that apply are The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. The Consumer Contracts Regulations give a 14 day cooling-off period for distance contracts. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and protects against unfair contract terms.
Refund timing and limits
Under The Consumer Contracts Regulations 2013 a trader must reimburse all payments received from the consumer without undue delay, and within 14 days of being informed of the cancellation or 14 days after goods are returned or evidence of return is provided. If you chose an enhanced delivery option, the trader only has to reimburse up to the cost of the least expensive common delivery method. The trader may deduct for diminished value caused by unnecessary handling. See legislation.gov.uk.
How to escalate
Step 1: Complain to Green Chef and keep records. Step 2: If unresolved, seek guidance from Citizens Advice. Step 3: Use Section 75 or chargeback via your card issuer for qualifying transactions to dispute unauthorised charges. The Competition and Markets Authority highlights that hard-to-cancel subscriptions may be treated as unfair; collect evidence (screenshots, timestamps, bank statements) if cancellation problems arise.
What to do after cancelling Green Chef
Check your final bill
Review your bank statement and Green Chef account to confirm no further payments are scheduled. If you see a charge after cancellation, prepare your evidence: cancellation confirmation, screenshots of account status, and bank statements.
Refunds and timeline
If you are due a refund, Green Chef must reimburse within 14 days of being informed of cancellation or 14 days after goods are returned or evidence of return is provided under The Consumer Contracts Regulations 2013. If an enhanced delivery was used, reimbursement may be limited to the least expensive delivery option.
Data and reactivation
Your account information is retained by Green Chef. To reactivate, log in and choose a new plan or use the app. If you want data deleted, request erasure from support and keep the written confirmation.
Next steps and practical checklist
Follow this checklist to cancel cleanly and protect your rights.
- Log in and deactivate your plan in Account Settings, or send email to [email protected].
- Set the cancellation date at least 7 days before the next scheduled delivery.
- Take screenshots of the deactivation, account status, and any confirmation messages.
- Keep bank statements that show any disputed charges.
- If cancelling within 14 days of sign up, use your right to cancel under The Consumer Contracts Regulations 2013 and return unopened goods if required.
- If the trader fails to refund within 14 days, contact your card issuer for chargeback or Section 75 where applicable.
- If you want a break instead of cancelling, use the skip or pause options in your account to avoid charges.
Plans
2 people, 3 meals per week
£77.04
/ mois
£6.42 per serving. Nutritionist-approved recipes.
£6.42 per serving. Nutritionist-approved recipes.
2 people, 4 meals per week
£96.96
/ mois
£6.06 per serving. Certified organic ingredients.
£6.06 per serving. Certified organic ingredients.
4 people, 3 meals per week
£68.04
/ mois
£5.67 per serving. Family-sized recipes.
£5.67 per serving. Family-sized recipes.
4 people, 4 meals per week
£88.00
/ mois
£5.50 per serving. Large family portions.
£5.50 per serving. Large family portions.
No commitment. Billoff helps you cancel or adjust your Green Chef subscription without hunting down every detail alone.
Pros & cons
Pros
High quality ingredients and freshness are praised by customers.
Wide variety of diet plans including Keto and Gluten-Free.
Certified organic and claims to offset 100% of carbon emissions and plastic usage.
Cons
Delivery issues reported such as missing items and late arrivals.
Multiple customer reports of billing after cancellation and difficulty obtaining confirmation.
Customer support experience varies, with chat bot and scripted phone support reported.
Competitors & alternatives
Below are common alternatives people compare for this type of subscription.
Countries where Green Chef is available
Green Chef is available in many countries. Here are several frequently cited markets:
United KingdomUnited States
Subscription & cancellation
What you should know about Green Chef subscription and cancellation terms:
Subscription type
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancellation
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds
Refunds depend on billing date, country, and payment channel.
Family plan
The family plan admin can add or remove members per the service’s household and age rules.
Commitment
Plan changes and cancellations follow the provider’s terms and local law.
Billoff simplifies cancellation: we handle the cancellation process for your Green Chef subscription, whichever payment method you use.
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