Cancel Modern Milkman the easy way

Service overview

Modern Milkman is a UK-based subscription grocery delivery service that focuses on farm-fresh essentials, reusable packaging and weekly doorstep deliveries. The company operates a milkround model where customers build repeat items and one-time orders to arrive on a regular schedule.

Who runs it and where

MODERN MILKMAN LTD was founded by Becky Hilton in 2018 and is headquartered in Manchester, United Kingdom. The company employs 113 people and reports annual revenue of £46.22M.

Core features

Key features include weekly deliveries, the optional paid membership called The Round, and a starter pack for new members. Members may receive delivery cover and members-only offers.

Web / Desktop cancellation

1. Go to themodernmilkman.co.uk and log in.
2. Select "Upcoming Deliveries" to cancel a one-time order before 20:00 the night before delivery.
3. To remove a repeat item, go to "Repeat Orders", find the item and click "Cancel this repeat order", provide a reason and click "Submit". If the item is the last on your milkround you will be prevented from deleting it online.
4. Save an on-screen screenshot showing confirmation and note any credited amounts shown in your account.

iOS and Android app cancellation

1. Open the Modern Milkman app and sign in.
2. Tap "Upcoming Deliveries" or "Repeat Orders" and locate the item.
3. Cancel a one-time order before 20:00 the night before delivery or cancel a repeat item via "Cancel this repeat order". Provide reason when prompted.
4. Save the in-app confirmation or email receipt.

Chatbot via Help page

1. Open Help and use the chatbot at the bottom right to request cancellation of your entire milkround or membership.
2. Ask the bot to cancel your milkround; the bot will confirm next steps and whether further action is needed.
3. Save the chat transcript or ask for an email confirmation.

Email cancellation

1. Send an email from your account email address to [email protected] with subject "Cancel my account" and include your full name, account email and delivery postcode.
2. Request written confirmation and a timeframe for refunds or account credit.
3. Keep the reply email as proof.

Cancellation by post

1. Write a signed cancellation letter including your full name, account email, delivery postcode and clear instruction to cancel your milkround or membership.
2. Send by registered post to: Modern Milkman, 111 Piccadilly, M1 2HY Manchester, United Kingdom.
3. Retain proof of postage and await written confirmation.

Moving

Modern Milkman does not publish a specific moving policy. If you cannot use deliveries at your new address, cancel repeat items or your milkround in your account or contact [email protected]. Required proof documents if asked: proof of new address such as a utility bill or tenancy agreement. Applicable law: Consumer Rights Act 2015 for service performance obligations.

Price increase

If Modern Milkman increases membership fees or product prices, you must be given clear information about the change. For The Round membership, fees are stated at £8.95 per month or £89.95 per year. If a price change affects a contract term, you may cancel where the change is a significant variation. Required proof documents: the company notice, your membership details. Applicable law: Consumer Rights Act 2015 and CMA guidance on automatic renewal and unfair terms.

Death of subscriber

Modern Milkman does not publish a death policy. To stop deliveries and payments, contact [email protected] and provide a copy of the death certificate and proof of residence if requested. Applicable law: Consumer Rights Act 2015 for contract termination on legitimate grounds.

Legitimate ground (service not provided or faulty)

If Modern Milkman fails to provide agreed delivery service or performs with poor care, you may cancel and request a refund under the Consumer Rights Act 2015. Required proof documents: order history, photos of failed delivery or evidence of missing/late service, chat or email correspondence. Applicable law: Consumer Rights Act 2015.

End of commitment

Modern Milkman does not require a minimum term for standard accounts. For The Round membership, you can cancel membership anytime via the Members screen; benefits continue until the end of the current membership period. Required proof documents: membership details. Applicable law: Terms in your membership contract and Consumer Rights Act 2015.

Cooling-off period

For online contracts, you have a 14-day cooling-off period under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. For The Round membership, Modern Milkman states the 14-day cooling-off period applies from sign-up or the start of the membership period. If you cancel within 14 days and no benefits were used, the Round Fee will be refunded in full. If benefits were used, deductions are permitted for the retail value of used benefits. Applicable law: Consumer Contracts Regulations 2013.

Before you cancel: negotiate

Research shows no publicly listed retention discounts from Modern Milkman. To ask for retention offers, contact the chatbot on the Help page at Help or email [email protected] and request a membership pause, promotional credit or alternative delivery window. Exact offers are not published; save any written offer as proof.

What cancelling saves you - real math

Annual cost of The Round if paid monthly: £8.95 x 12 = £107.40 per year.

Annual cost of The Round if paid annually: £89.95 per year. Annual saving by choosing annual over monthly: £107.40 - £89.95 = £17.45.

Temporary fuel surcharge for members who pay monthly is 26p per week or £1.14 per month. Annual fuel surcharge when paying monthly: £1.14 x 12 = £13.68 per year.

Example competitor cheapest monthly: EdenFresh at £36 per month. Yearly cost: £36 x 12 = £432 per year. Choosing to cancel The Round membership saves you at least £107.40 per year in membership fees; switching to EdenFresh would cost an additional £432 per year for groceries compared with stopping membership only. Compare these figures before deciding.

Sources: membership prices £8.95 monthly and £89.95 annually; fuel surcharge 26p per week. See temporary surcharge explanation.

Key consumer laws and regulators

Relevant laws: Consumer Rights Act 2015 and Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Regulators and advice: Competition and Markets Authority (CMA) and Citizens Advice.

Cooling-off and refunds

You have a 14-day cooling-off right for online contracts under the Consumer Contracts Regulations 2013. For The Round membership, a 14-day cooling-off period applies from sign-up or the start of membership. If you cancel within 14 days and have not used benefits, you are entitled to a full refund. If benefits were used, deductions may be made for the retail value of those benefits.

Unfair cancellation practices and escalation

The CMA treats hard-to-cancel subscriptions and unclear auto-renewal terms as potentially unfair. If Modern Milkman refuses a lawful cancellation or makes cancellation unduly difficult, raise a complaint with Citizens Advice and escalate to the CMA if required. For card payments, consider Section 75 or a chargeback via your bank if you paid by credit or debit card and services were not provided.

Save proof and check final billing

Keep screenshots, email confirmations and chat transcripts showing cancellation. Check your account for credited amounts; Modern Milkman states refunded membership fees are non-refundable except in the 14-day cooling-off period or as required by law.

Data and re-activation

Request a copy of your account data from [email protected] if you want records. If you want to rejoin later, create or re-activate an account and consider whether to pay monthly £8.95 or annual £89.95.

Marketing emails and other subscriptions

Cancelling your milkround stops deliveries and future payments but you may still receive marketing emails. Unsubscribe from marketing separately using the link in emails or adjust preferences in your account. For further help see FAQs.

Use this checklist after you cancel to make sure the process is complete.

• Save on-screen confirmation, screenshots and email replies as proof of cancellation.
• Check account balance for credited amounts and note when the credit is applied to your next payment.
• If you paid membership within 14 days and did not use benefits, request a refund citing the Consumer Contracts Regulations 2013.
• Unsubscribe from marketing emails separately via the email footer or account settings.
• If you encounter refusal to cancel, contact Citizens Advice and consider chargeback or Section 75 for qualifying card payments.
• If cancellation was done by post, retain proof of postage and follow up if no reply in 14 days.