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We generate and send your cancellation letter to Simply Cook by registered mail
Sender
Recipient
Digital registered letter with receipt of acceptance
Subject : Cancellation of Simply Cook agreement
How to cancel Simply Cook in the UK: step-by-step methods, your rights, refunds and savings. Rating 1.8/5 from Reviews.io included.
| Item | Value |
|---|---|
| Fastest method (name it + why) | Website - log in to your account and cancel under account settings; immediate confirmation is delivered when cancellation is saved. |
| Effective delay | Immediate on confirmation in account |
| Notice period | 0 days |
| Cancellation fee | £0 |
| Minimum commitment | 0 months |
| Phone + hours | Not published by Simply Cook |
| Postal address for registered letter | Simply Cook, 9 Appold Street, EC2A 2AP London, United Kingdom |
Simply Cook sells recipe spice kits by subscription. Each box contains 4 recipe kits with measured spices, sauces and recipe cards. Customers must buy the fresh ingredients listed in each recipe separately.
You subscribe, choose a box frequency and receive a box containing 4 recipe kits. Trial offers have been marketed at low postage rates (for example a trial postage of £1) and the standard recurring box price is stated at £9.99 per box plus delivery charges in some pages.
Target customers are individuals who want new meal ideas, flavour kits and recipe inspiration while buying fresh ingredients separately to control cost and choice.
| Founded | 2014 |
| Founder | Oliver Ashness |
| Headquarters | London, United Kingdom |
| Parent company | Nestle S.A. |
| Employees | 37 |
| Annual revenue | $20.2M |
| Method | Steps summary | Estimated time | Proof obtained | Difficulty |
|---|---|---|---|---|
| Website | Log in - Account settings - Cancel subscription | 5-15 minutes | On-screen confirmation and confirmation email | Easy |
| iOS app | Open app - Account - Manage subscription - Cancel (or open website link) | 5-20 minutes | On-screen confirmation or account status change | Medium |
| Android app | Open app - Account - Manage subscription - Cancel (or open website link) | 5-20 minutes | On-screen confirmation or account status change | Medium |
| Email [email protected] with clear cancellation request | Varies - allow up to 48 hours for reply | Reply email from support | Medium | |
| Phone | Not published - request via contact page for alternatives | Not published | Not published | Difficult |
| Post (registered letter) | Send signed cancellation letter to registered address | 5-10 days plus postal time | Proof of posting | Medium |
If you are moving and will not be able to receive deliveries, request cancellation via your account or email [email protected] with your new address and the request to cancel. Proof required: forwarding confirmation or a bill showing new address is acceptable. Applicable law: Consumer Contracts Regulations 2013 for contract termination rights when delivery cannot continue.
If Simply Cook increases the price, you may object and cancel the subscription if the change materially alters the contract. Send a cancellation notice by email or post and keep evidence. Applicable law: Consumer Rights Act 2015 concerning contract terms and unfair changes.
Next of kin or executor should contact [email protected] or write to the registered address with a copy of a death certificate and a request to close the account. Simply Cook will handle account closure on receipt of acceptable documentation.
Research states that Simply Cook will offer a full refund if the goods were missing or damaged and the chargeable box was not provided as it should have been. Customers can request a refund within 30 days of purchase by returning unopened product in original condition; customers are liable for return postage. Required proof: photographs of damage, delivery confirmation, order number and photos of unopened packaging. Applicable law: Consumer Rights Act 2015.
Simply Cook subscription has no fixed minimum commitment and you may cancel anytime. Provide the cancellation notice in account or by email. Applicable law: Consumer Contracts Regulations 2013 for online subscription formation and termination rights.
The Consumer Contracts Regulations 2013 provide a 14-day cooling-off right for online contracts concluded at a distance. To exercise the right, notify Simply Cook with a clear statement that you cancel within 14 days. If digital content or services were supplied with the consumer's express agreement to waive the right, the consumer may lose the right for those services. For full text see cooling-off rights legislation.
Research includes user reports that Simply Cook sometimes offers discounts to retain customers. A reported retention discount is 20% off, reducing the box price from £9.99 to £7.99. Trial offers have been promoted at prices such as a trial postage of £1 or trial boxes offered at £3 in some reports. To request a retention offer contact [email protected], explain why you want to stay, and ask for a discount code. Keep written confirmation of any offer in email.
Standard box price: £9.99 per box. Annual cost calculation: £9.99 x 12 = £119.88 per year. If delivery is charged at £1.99 per box and charged monthly, add £1.99 x 12 = £23.88; total annual cost including a £1.99 delivery each month would be £119.88 + £23.88 = £143.76 per year.
Cheapest competitor from the research: HelloFresh at £36.00 per month. HelloFresh yearly cost: £36.00 x 12 = £432.00 per year. Yearly saving by choosing Simply Cook over HelloFresh (on product-only basis): £432.00 - £119.88 = £312.12 per year.
If you accept a retention offer of £7.99 per box, annual cost becomes £7.99 x 12 = £95.88 and annual delivery at £1.99 x 12 = £23.88; total = £119.76. Savings versus no retention: £143.76 - £119.76 = £24.00 per year when delivery is included.
In the United Kingdom the relevant laws are the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and protects against unfair contract terms. The Consumer Contracts Regulations 2013 set a 14-day cooling-off period for most online contracts.
The Competition and Markets Authority (CMA) considers hard-to-cancel subscriptions and unclear auto-renewal terms to be potentially unfair. If you believe you have been tied into an unclear auto-renewal term, raise the complaint with Simply Cook in writing and keep the correspondence.
First complain to Simply Cook using their contact route or contact page. If not resolved, contact Citizens Advice for guidance and consider a chargeback or Section 75 claim via your card issuer if the payment qualifies. If needed, escalate to the relevant ombudsman depending on sector. See Simply Cook terms at Terms and Conditions and your rights summary at Your rights.
Save the confirmation email or take a screenshot of the account showing a cancelled status. If you used email or post, keep the reply or the proof of posting receipt.
If you cancelled before the first order was processed, Simply Cook may cancel the trial dispatch and issue a refund. For missing or damaged goods request a refund within 30 days and be prepared to return unopened products at your cost. Retain all order numbers and correspondence.
Remove saved card details in your account or ask support to remove them. You may reactivate your subscription at any time following cancellation; reactivation steps are available in account settings or by signing back up on the website.
Use this checklist to make sure your cancellation is effective and you keep proof.
£1 postage (trial offer; trial box prices reported at £1 or £3 in some promotions)
/ mois
4 recipe kits for trial; standard box price applies after trial at £9.99 per box.
£9.99
/ mois
4 recipe kits per box. Delivery may be charged separately (examples: £1.79, £1.99). Subscription can be changed, paused, or cancelled at any time.
No commitment. Billoff helps you cancel or adjust your Simply Cook subscription without hunting down every detail alone.
Below are common alternatives people compare for this type of subscription.
£36.00
/ mois
HelloFresh provides pre-portioned ingredients and recipe cards for full meals, focusing on convenience and reduced food waste.
£74.00
/ mois
Gousto offers a large weekly menu of over 250 recipes with rapid-cook options.
£57.60
/ mois
Mindful Chef focuses on healthier, calorie-controlled meal kits with fresh ingredients provided.
Simply Cook is available in many countries. Here are several frequently cited markets:
What you should know about Simply Cook subscription and cancellation terms:
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds depend on billing date, country, and payment channel.
The family plan admin can add or remove members per the service’s household and age rules.
Plan changes and cancellations follow the provider’s terms and local law.
Billoff simplifies cancellation: we handle the cancellation process for your Simply Cook subscription, whichever payment method you use.
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