Trial Box
£0 (trial) + postage (examples: £1, £1.79, or £5 depending on offer)
/ mois
4 recipe kits, pay postage only on trial offers
4 recipe kits
pay postage only on trial offers
Billoff unlimited subscription: £0.79 promo for 48h, then £43.12 per month with no commitment
Cancel SimplyCook the easy way
We generate and send your cancellation letter to SimplyCook by registered mail
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Preview of your letter
PreviewSender
Recipient
SimplyCook
10 Queen Street Place
EC4R 1AG London United Kingdom
Digital registered letter with receipt of acceptance
Subject : Cancellation of SimplyCook agreement
Dear Sir or Madam,
This letter constitutes formal notice that I wish to terminate the agreement relating to the SimplyCook service.
This notice expresses a firm, clear, and unequivocal intention to cancel the agreement, effective at the earliest permissible date or in accordance with any applicable contractual notice period.
Please take all appropriate measures to:
– cease any billing from the effective cancellation date;
– confirm in writing that this request has been processed;
– and, where applicable, provide a final statement or confirmation of balance.
This cancellation is sent by certified electronic mail. Sending, timestamping, and content integrity are recorded, producing reliable electronic evidence. You therefore have everything needed to process this cancellation in line with rules on written notice and contractual freedom.
Under applicable personal data protection rules, I also request that you:
– delete any data not required for legal or accounting obligations;
– close any associated personal account;
– and confirm effective erasure where privacy rules apply.I retain a full copy of this notice along with proof of mailing.
Sincerely,
This letter constitutes formal notice that I wish to terminate the agreement relating to the SimplyCook service.
This notice expresses a firm, clear, and unequivocal intention to cancel the agreement, effective at the earliest permissible date or in accordance with any applicable contractual notice period.
Please take all appropriate measures to:
– cease any billing from the effective cancellation date;
– confirm in writing that this request has been processed;
– and, where applicable, provide a final statement or confirmation of balance.
This cancellation is sent by certified electronic mail. Sending, timestamping, and content integrity are recorded, producing reliable electronic evidence. You therefore have everything needed to process this cancellation in line with rules on written notice and contractual freedom.
Under applicable personal data protection rules, I also request that you:
– delete any data not required for legal or accounting obligations;
– close any associated personal account;
– and confirm effective erasure where privacy rules apply.I retain a full copy of this notice along with proof of mailing.
Sincerely,
Signature
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SimplyCook
How to cancel SimplyCook in the UK, your refund rights and alternatives. Rated 4/5 on Trustpilot by 12,508 reviewers.
https://www.simplycook.com
London, United Kingdom
Subscription Box
Cancellation at a glance
| fastest method (name it + why) | Website - Membership Settings. Because you can immediately navigate to Manage subscription and Stop my regular deliveries from your account. |
|---|---|
| effective delay | Stops future deliveries immediately; you remain liable for charges already processed prior to cancellation. |
| notice period | Not published by SimplyCook |
| cancellation fee (amount or 0) | £0 |
| minimum commitment | 0 months - you can cancel at any time |
| phone + hours | Not published by SimplyCook |
| postal address for registered letter | SimplyCook, 10 Queen Street Place, EC4R 1AG London, United Kingdom |
What is SimplyCook
Service overview
SimplyCook is a subscription food-box service that sends recipe flavour-pots and recipe cards so subscribers can prepare restaurant-style meals at home. The product offering includes a Trial Box and recurring recipe boxes with flavour blends.
How the service works
Subscribers choose recipes, receive a box with four recipe kits and use their own fresh ingredients plus SimplyCook flavour pots to finish meals. Delivery frequency can be weekly, fortnightly or monthly in account settings.
Company facts
| Plan example | Standard subscription: £11.98 per month (includes £1.99 postage) |
|---|---|
| Trial | Trial Box - 4 recipe kits, postage-only offers from £1 to £5 depending on landing page |
| Customer rating | 4/5 on Trustpilot from 12,508 reviews |
How to cancel SimplyCook
| method | steps summary | estimated time | proof obtained | difficulty |
|---|---|---|---|---|
| Web (Account) | Log in > Membership Settings > Manage subscription > Stop my regular deliveries | 5-10 minutes | On-screen confirmation or email confirmation if provided | Easy |
| Android / iOS app | Open app - go to account settings - Manage subscription (if available on app) | 5-15 minutes | On-screen confirmation | Medium |
| Send request to [email protected] with account details | Up to 48 hours for reply | Reply email | Medium | |
| Post (registered letter) | Send a signed cancellation letter to the registered address | 5-10 working days plus postage | Proof of postage and delivery | Hard |
Web (recommended)
- Sign in at your SimplyCook account on https://www.simplycook.com/.
- Open Membership Settings, select Manage subscription.
- Choose Stop my regular deliveries and confirm.
- Keep a screenshot of the confirmation page; check for a confirmation email.
Android / iOS app
- Open the SimplyCook app. Android link: Android app.
- Go to Account or Membership Settings and look for subscription controls.
- If the app does not allow cancellation, sign in on the website and follow web steps.
- Send a detailed cancellation request to [email protected] including name, account email and last 4 digits of payment card.
- Ask for written confirmation of cancellation and the date the cancellation takes effect.
- Keep the reply email as proof.
Post
- Write a signed letter requesting cancellation and include full name, address, account email and signature.
- Send by registered post to SimplyCook, 10 Queen Street Place, EC4R 1AG London, United Kingdom.
- Keep proof of postage and, on delivery, keep the delivery receipt.
Cancel by reason
Moving / change of delivery area
If you cannot receive deliveries at your new address, provide proof of new address such as a utility bill or tenancy agreement. SimplyCook may cancel if they do not deliver to your area. Keep a copy of the proof and the account cancellation confirmation.
Applicable law: Consumer Rights Act 2015.
Price increase
If SimplyCook raises the recurring price without giving you an option to cancel, you can decline the new terms and cancel. Provide the notification from SimplyCook showing the price increase and your cancellation request. Retain email or written proof.
Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Death of the subscriber
To cancel because of the subscriber's death, send a copy of the death certificate and a written request from the executor or next of kin to [email protected] or by post. Keep copies of documents sent and any confirmation returned by SimplyCook.
Legitimate ground - missing or damaged contents
SimplyCook states that if a box did not arrive or contents were missing or damaged they will offer a full refund if it can be shown the product was not provided as it should have been. Required proof: photos of damaged goods, delivery tracking showing non-delivery, or return of unopened product. Customers must request a refund within 30 days by returning unopened product; return postage is the customer's responsibility.
Applicable law: Consumer Rights Act 2015.
End of commitment
SimplyCook subscriptions have no minimum commitment and can be cancelled at any time. Provide a cancellation request via the website or email and keep confirmation.
Cooling-off period (14 days)
For distance sales you have a 14-day cooling-off period starting from the day you receive your goods to cancel and receive a refund for the initial contract. If you agreed to immediate delivery when signing up, you may have waived part of this right, but SimplyCook should have made that clear at purchase. For refunds after cancellation, you are entitled to your refund within 14 days of the trader getting the goods back or of proof of postage.
Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Negotiate or save
Before you cancel: try to negotiate
There are no publicly reported, consistent retention offers from SimplyCook in the research data. You can attempt to request a retention offer by emailing [email protected] or using the contact form on their contact page. When contacting support ask explicitly for a pause, a discount code or a one-off replacement box. If you accepted a free trial offer, inform support and request that any unwanted recurring subscription be removed.
What cancelling saves you - concrete math
Standard subscription cost: £11.98 per month. Calculation: 11.98 x 12 = £143.76 per year. Trial box postage examples: £1, £1.79 or £5 depending on the offer.
Example math: £11.98 per month x 12 months = £143.76 per year saved if you cancel a full-year of subscriptions.
Cheapest alternative from the listed competitors: HelloFresh at £36.79 per month equals 36.79 x 12 = £441.48 per year. SimplyCook is cheaper at £143.76 per year compared with HelloFresh's £441.48 per year.
Legal protections and escalation
Key UK consumer law
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you a 14-day cooling-off period for distance contracts. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill.
Refund timing and rights
If you cancel within the 14-day cooling-off period, you should receive a refund within 14 days of the trader receiving the goods back or of your proof of postage. If SimplyCook charged for a box it did not deliver, you are entitled to a full refund if you can prove non-delivery or damaged contents.
Escalation steps
First complain to SimplyCook using [email protected] or their contact form. If unresolved, get advice from Citizens Advice and, where appropriate, request a chargeback via your card issuer or use Section 75 for qualifying credit card payments. The Competition and Markets Authority (CMA) treats hard-to-cancel subscriptions and unclear auto-renewal terms as potentially unfair; you can report practices to Citizens Advice or the CMA.
Useful official page
Read an accessible summary of your rights under the Consumer Contracts Regulations on Which: Which - Consumer Contracts Regulations.
What to do after cancelling SimplyCook
Check final billing
After cancellation, review your bank or card statement for any charges processed before your cancellation. You are liable for recurring charges that were processed prior to cancellation.
Data and account access
If you wish to delete your account or personal data, request this in writing to [email protected] and keep the written reply. SimplyCook's terms and privacy policy explain data retention - review Terms and Conditions for details.
Re-activation
To reactivate, sign up again at https://www.simplycook.com/ or contact support. Note that any promotional trial offers previously used may not be available on re-subscription.
Next steps and practical checklist
Use this checklist to make sure cancellation is complete and you keep evidence.
- Log into your account and use Membership Settings > Manage subscription > Stop my regular deliveries. Take a screenshot of confirmation.
- If you cannot cancel online, email [email protected] with a signed cancellation request and save the sent message.
- If you paid for a trial and want a refund, submit a request within 30 days and keep proof of return postage for unopened goods.
- Check bank statements for charges processed before the cancellation date.
- If cancelling for missing or damaged goods, take dated photos and keep delivery tracking to support a refund claim.
- If needed, send a registered letter to SimplyCook, 10 Queen Street Place, EC4R 1AG London, United Kingdom and retain proof of postage.
Plans
Standard Subscription
£11.98
/ mois
4 recipe kits per month (includes £1.99 postage), flexible frequency
4 recipe kits per month (includes £1.99 postage)
flexible frequency
No commitment. Billoff helps you cancel or adjust your SimplyCook subscription without hunting down every detail alone.
Pros & cons
Pros
Recipes and flavoured pots are described as tasty by reviewers.
Low cost per year compared with many full ingredient meal-kit services: £11.98 per month equals £143.76 per year.
Flexible delivery frequency - weekly, fortnightly or monthly in account settings.
Cons
Some customers reported difficulty cancelling and confusion about trial-to-paid transitions - Trustpilot complaints exist.
Reports of break requests being ignored and unwanted charges occurring.
Some recipes are described as limited in variety or too spicy by reviewers.
Competitors & alternatives
Below are common alternatives people compare for this type of subscription.
Countries where SimplyCook is available
SimplyCook is available in many countries. Here are several frequently cited markets:
United Kingdom
Subscription & cancellation
What you should know about SimplyCook subscription and cancellation terms:
Subscription type
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancellation
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds
Refunds depend on billing date, country, and payment channel.
Family plan
The family plan admin can add or remove members per the service’s household and age rules.
Commitment
Plan changes and cancellations follow the provider’s terms and local law.
Billoff simplifies cancellation: we handle the cancellation process for your SimplyCook subscription, whichever payment method you use.
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