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We generate and send your cancellation letter to Tastecard by registered mail
Sender
Recipient
Digital registered letter with receipt of acceptance
Subject : Cancellation of Tastecard agreement
Step-by-step 2026 guide to cancel Tastecard membership, avoid fees and know your rights. Rated 4.2/5 on Trustpilot (41,170 reviews).
| Item | Value |
|---|---|
| Fastest method | Tastecard app - cancel in-app because steps are documented and can be completed in minutes |
| Effective delay | Membership stops at the end of the current paid term; no immediate refund once term started |
| Notice period | Not published by Tastecard |
| Cancellation fee | £0 |
| Minimum commitment | None - cancel anytime |
| Phone + hours | Not published by Tastecard |
| Postal address for registered letter | Ello Group Ltd, Birkby Grange, 85 Birkby Hall Road, Birkby, Huddersfield, HD2 2XB |
Tastecard is a digital membership that offers dining and entertainment savings across restaurants, pizza delivery partners and cinemas in the United Kingdom and Ireland.
Target users are people who eat out or order pizza regularly and want recurring discounts such as 2 for 1 meals or percentage-off offers.
Members get 2 for 1 or up to 25% off at participating restaurants, 50% off pizza delivery from selected chains, and discounts on cinemas and attractions.
| Founded | 2006 |
| Headquarters | Huddersfield, United Kingdom |
| Founders | Matt Turner, Jamie Milner |
| Employees | ~94 |
| Annual revenue | $25-100M |
| Official pages | What is Tastecard - Subscribe |
| Method | Steps summary | Estimated time | Proof obtained | Difficulty |
|---|---|---|---|---|
| App (iOS/Android) | Use the Tastecard app - follow in-app Manage subscription flow to cancel | 5-15 minutes | Confirmation email after cancellation | Easy |
| Website | Use the account/cancel page or contact support via website | 10-30 minutes | Support reply or confirmation email | Medium |
| Phone | Contact Customer Service - number not published on Tastecard resources | Not published by Tastecard | Call log if you record it | Medium |
| Email Customer Service if an address is available via account or help pages | Variable - depends on response time | Email reply | Medium | |
| Post (registered letter) | Send a signed letter to Ello Group Ltd at the Huddersfield address | Delivery time plus processing - allow 7-14 days | Postal receipt and proof of delivery | Hard |
Tastecard does not publish a specific rule that grants automatic cancellation for moving abroad. If you require cancellation because you are permanently relocating, provide evidence such as a new address registration or travel documents when asked by Customer Service. There is no publicly stated Tastecard-specific clause covering this.
If Tastecard increases the price of your subscription, check the terms at Tastecard Terms and Conditions. The terms do not publish a guaranteed right to cancel without penalty for every increase. Ask Customer Service for an exception and keep written proof of the old and new price.
Tastecard does not publish a specific death policy. If cancelling for the death of the account holder, be prepared to provide a copy of the death certificate and evidence that you are authorised to act on the estate. Tastecard may request proof before accepting cancellation.
Under the Consumer Rights Act 2015 services must be performed with reasonable care and skill. If Tastecard fails to provide agreed services, document the fault and ask for cancellation and refund. Keep evidence of the failure and all correspondence.
Tastecard subscriptions are digital and auto-renew. There is no fixed minimum commitment published. Cancel before the renewal date to prevent the next payment; the membership remains active until the paid term expires.
If this is the initial online or off-premises contract you have a 14 day cooling-off period under the Consumer Contracts Regulations 2013. If you cancel within 14 days you are entitled to a refund of the subscription fee, although Tastecard can charge for services provided during that period. The 14 day right applies only to the initial agreement and not to renewals.
Applicable law: Consumer Contracts Regulations 2013; Consumer Rights Act 2015 where service quality is disputed.
Tastecard has a cancellation flow that can include retention screens. Research and user reports show the app and website may present offers to stay. If you want to keep a cheaper plan ask Customer Service via the in-app Contact us for available discounts or extension offers. If you are within the 14 day trial period request a refund citing the cooling-off right.
Use these exact plan numbers to calculate yearly cost:
Compare to a cheaper alternative from competitors:
Gourmet Society annual: £34.99.
Example savings if you switch:
The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill. The Consumer Contracts Regulations 2013 gives a 14 day cooling-off period for online and off-premises contracts, with a refund right for the initial agreement.
The Competition and Markets Authority (CMA) monitors hard-to-cancel subscriptions and unclear auto-renewal terms. If Tastecard's renewal or cancellation process is made difficult you may report this to Citizens Advice or the CMA.
First complain to Tastecard and keep written records. If unresolved, contact Citizens Advice and consider a chargeback with your card issuer or a Section 75 claim for qualifying card payments. If you believe terms are unfair raise the issue with the CMA or local Trading Standards.
After cancellation your membership remains active until the end of the paid period. Check your account and calendar for the expiry date. Expect no refund for the current term unless you cancelled within the 14 day cooling-off period and the service has not provided digital content with your consent.
Tastecard does not publish a detailed data retention timetable. To request deletion or data export contact Customer Service via the app or the website and cite GDPR. If you re-join later you will need to subscribe again; re-activation options are managed via your account on the website.
Keep the cancellation confirmation email, any support replies, and proof of postage if you used post. These are your evidence if a charge reappears after cancellation.
Use this checklist to complete and verify your cancellation.
£7.99
/ mois
2 for 1 meals or 25% off food & drinks at 1000s of UK restaurants, 50% off pizza delivery, 25% off barista-made drinks, cinema and attraction offers
Not applicable
/ mois
Same benefits as monthly at a lower annual price
£3.99
/ mois
Introductory rate, cancel anytime
Not applicable
/ mois
Introductory annual rate
£0.00 (first 30 days)
/ mois
Full access for 30 days then auto-renews to a paid plan unless cancelled
No commitment. Billoff helps you cancel or adjust your Tastecard subscription without hunting down every detail alone.
Below are common alternatives people compare for this type of subscription.
£5.99
/ mois
Focuses on 25% off food and drinks with additional cinema and days out discounts
/ mois
Offers local deals and vouchers rather than a fixed membership discount structure
/ mois
Often bundled as a benefit with insurance products rather than a standalone subscription
Tastecard is available in many countries. Here are several frequently cited markets:
What you should know about Tastecard subscription and cancellation terms:
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds depend on billing date, country, and payment channel.
The family plan admin can add or remove members per the service’s household and age rules.
Plan changes and cancellations follow the provider’s terms and local law.
Billoff simplifies cancellation: we handle the cancellation process for your Tastecard subscription, whichever payment method you use.
Cancel, adjust, or compare options in a few clicks.