Cancel Wine 52 the easy way

Wine 52 in one line

Wine 52 is a UK subscription wine service that delivers curated cases and a magazine called Glug, plus snacks, every 28 days to members across the United Kingdom.

Who runs it and who it is for

The legal company is WINEP 52 LIMITED, headquartered in Edinburgh, with roughly 5 employees. The service targets wine enthusiasts and people who want to discover wines from independent winemakers.

How the service works

Members choose a case size (3, 4 or 6 bottles), receive a box with Glug magazine and snacks, and are billed every 28 days. Delivery is charged from the second order at £2.95 and some postcodes may attract a surcharge of £2.99.

Website account (best for pauses and edits)

1. Go to wine52.com and sign in to your account.
2. Click the Settings icon on the right-hand side, then select Subscription from the drop-down menu.
3. Choose the available options: pause, change box size or delivery frequency. Save changes and note the confirmation on screen.
4. Keep a screenshot or print the account page that shows the change.

Phone (required if you must cancel outright)

1. Call 0131 563 8739, Monday to Friday 09:00 to 17:00.
2. Explain you want to cancel the subscription and state your account email and address.
3. Ask the agent to confirm cancellation effective date and request an email confirmation or reference number.
4. Save the agent name and the time of the call; if no email is sent, request it again before ending the call.

Email / Help Centre

1. Open the Help Centre contact form on wine52.com.
2. Provide your account details, request cancellation and specify you want confirmation of receipt.
3. Allow business days for a reply; follow up by phone if you do not receive confirmation before your next billing date.

Post (registered letter)

1. Write a clear cancellation letter with account details and signature addressed to: Wine 52, 27 Clements Lane, EC4N 7AE London, United Kingdom.
2. Send by registered post and keep the tracking/receipt.
3. If Wine 52 processes the cancellation, keep the delivery receipt and any reply from the company as proof.

Cooling-off period (first 14 days)

If you signed up online, you have a 14-day cooling-off period under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. To use it, inform Wine 52 within 14 days of the contract and request a refund. Evidence required: confirmation of cancellation (email or registered letter). Applicable law: Consumer Contracts Regulations 2013.

Defective, damaged or not as described

Under the Consumer Rights Act 2015 you are entitled to a refund, repair or replacement if goods are defective, damaged or not as described. Wine 52 states defective cases are eligible for replacement or refund. Evidence required: photos of the defect/damage, order number and contact through the Help Centre. Applicable law: Consumer Rights Act 2015.

Price increase

If Wine 52 increases the price mid-contract and you disagree, you may cancel with reasonable notice. Wine 52 must not impose disproportionate penalties. Evidence required: a copy of the price change notice and your cancellation request. Applicable law: Consumer Contracts Regulations 2013 and Consumer Rights Act 2015 principles on unfair terms.

Moving address

If you move and Wine 52 cannot deliver to your new address, request cancellation and provide proof of change of address such as a tenancy agreement or utility bill. Wine 52's published guidance allows changes via account settings; if delivery is impossible, contact customer service by phone or Help Centre. Applicable law: Consumer Rights Act 2015 for service delivery with reasonable care.

Death of subscriber

To cancel because of the subscriber's death, provide a copy of the death certificate and a request from the executor or next of kin. Wine 52 does not publish a specific form for this; send documents via the Help Centre or by post to the official address for processing. Applicable law: general contract and estate administration principles; escalate to Citizens Advice if necessary.

End of commitment or ongoing subscription

Wine 52 subscriptions are billed every 28 days and continue until cancelled. You retain the right to cancel at any time after the cooling-off period provided cancellation notice is received before the next billing date. Evidence required: cancellation confirmation from Wine 52. Applicable law: Consumer Contracts Regulations 2013.

Before you cancel: negotiate

Wine 52 agents are known to offer account pauses and sometimes vouchers. For example, a Trustpilot testimonial notes a customer was offered a pause and a £10 voucher applied to their next box by an advisor. To request retention offers, call 0131 563 8739 during business hours and state you want either a pause or a voucher instead of cancelling. Ask the agent to confirm any offer in writing before accepting.

What cancelling saves you - yearly cost comparison

Wine 52 subscription boxes are billed every 28 days, totaling 13 deliveries per year. Annual cost at current published prices: 3-bottle plan £36 x 13 = £468 per year; 4-bottle plan £48 x 13 = £624 per year; 6-bottle plan £78 x 13 = £1,014 per year. For a conventional 12-month comparison the amounts would be: £36 x 12 = £432; £48 x 12 = £576; £78 x 12 = £936. Delivery charges: from the second order add £2.95 per delivery; some postcodes may add £2.99. If you cancel a 3-bottle plan today you save between £432 and £468 per year, depending on whether you compare to a 12-month or 13-box year.

Cheapest common alternative (example): Virgin Wines introductory cases from about £29.99 per case. If you move to a £29.99 case and compare to Wine 52 3-bottle at £36, your per-box saving is £6.01; across 13 boxes that is £6.01 x 13 = £78.13 saved per year. Verify competitor pricing at their site before switching.

Your core rights

Two primary UK laws protect you: the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 which gives a 14-day cooling-off period for online contracts, and the Consumer Rights Act 2015 which requires services and goods to be supplied with reasonable care and skill and gives remedies for defective goods.

Auto-renewal and unfair practices

The Competition and Markets Authority (CMA) views hard-to-cancel subscriptions and unclear auto-renewal terms as potentially unfair. If Wine 52 makes cancelling significantly harder than signing up, you can raise a formal complaint to Citizens Advice for guidance and potentially the CMA.

How to escalate if Wine 52 will not resolve

1) Complain to Wine 52 in writing via the Help Centre or registered post and keep proof. 2) If unresolved, get advice from Citizens Advice. 3) For card payments, consider a chargeback with your card issuer or Section 75 claim for qualifying purchases. 4) If the dispute is about consumer law breaches, mention the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 in your complaint.

Check final billing

Confirm the date cancellation takes effect and check for any final payments. Wine 52 requires that cancellation be received before the next billing date to stop the following charge. Keep a copy of any confirmation email or reference number.

Returns, refunds and defective goods

Wine 52 states that due to the nature of their product, cases are non-refundable unless defective. If goods are defective, you are entitled to a refund, replacement or repair under the Consumer Rights Act 2015. Wine 52 references a 21-day money-back guarantee on cases with opened items deducted from refunds; refunds for accepted returns are made within 30 days. To request a refund for defective items, contact the Help Centre and include photos and order details.

Account data and re-activation

After cancellation your account may remain accessible for a period; Wine 52 allows re-activation by signing in or contacting support. If you want your personal data removed, request deletion via the Help Centre in accordance with data protection rules and keep confirmation of the deletion request.

Use this checklist when you prepare to cancel to avoid unexpected charges.

• Check your next billing date and ensure cancellation is submitted before that date.
• If you can, request cancellation by phone at 0131 563 8739 and obtain a written confirmation or reference number.
• If you use the website to pause, screenshot the confirmation and retain account history.
• Send a registered letter to Wine 52, 27 Clements Lane, EC4N 7AE London, United Kingdom if you need legal proof of notice; keep the proof of postage.
• If you will claim a refund for defective goods, take dated photos and keep order numbers and correspondence.
• If you paid by card and are charged after cancelling, contact your card issuer about a chargeback; mention Section 75 if the purchase was over £100 and paid by credit card.