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We generate and send your cancellation letter to Trip.com by registered mail
Sender
Recipient
Digital registered letter with receipt of acceptance
Subject : Cancellation of Trip.com agreement
Step-by-step 2026 UK guide to cancel bookings on Trip.com, contact channels, your rights and refund steps. Includes official links and practical checklist.
| fastest method (name it + why) | Website - log in to My Trips and use the Cancel Booking button (immediate self-service) |
| effective delay | Not published by Trip.com |
| notice period | Not published by Trip.com |
| cancellation fee (amount or 0) | 0 (Trip.com does not add extra change or cancellation fees; supplier fees may apply) |
| minimum commitment | None |
| phone + hours | Not published by Trip.com |
| postal address for registered letter | Trip.com, 10 Queen Street Place, EC4R 1AG London, United Kingdom |
Trip.com is an online travel booking platform that sells or distributes flights, hotels, trains and other travel services. It lists supplier rules at booking and handles payments and some customer service tasks for bookings made through its site or app.
Trip.com provides flight and hotel booking, combined packages, TripRewards promotions and payment options including Trip.com Pay Installments. Prices for travel products change per booking and are displayed at checkout.
Trip.com acts as the booking channel. Cancellation, change rights and refund amounts are determined by the supplier fare rules and Trip.com s service terms. Trip.com states it does not add extra change or cancellation fees on top of supplier fees.
| Headquarters | Singapore |
| Founded | 1999 |
| CEO | Jie Sun |
| Employees | ~36,249 |
| Annual revenue | $8.9bn |
| Support email | [email protected] |
| method | steps summary | estimated time | proof obtained | difficulty |
|---|---|---|---|---|
| Website | Log in > My Trips > Select booking > Cancel Booking | 5-20 minutes | Cancellation confirmation email or in-account record | Easy |
| iOS app | Open app > My Trips > Select booking > Cancel | 5-20 minutes | Cancellation notification in app and email | Easy |
| Android app | Open app > My Trips > Select booking > Cancel | 5-20 minutes | Cancellation notification in app and email | Easy |
| Phone | Contact Trip.com customer service (number on help page) and request cancellation | Varies - wait and call duration | Call reference number or email confirmation | Medium |
| Send booking details to Trip.com support email and request cancellation | 24-72 hours typical response | Email reply confirming cancellation | Medium | |
| Post (registered letter) | Send a signed cancellation request to Trip.com London address | Delivery + processing time 7-21 days | Postal receipt and any written reply | Hard |
Trip.com s cancellations are governed by the supplier s rules. If you must cancel for relocation, request cancellation via My Trips or contact support with proof if you expect a discretionary refund. Trip.com does not publish a relocation-specific refund rule; any refund depends on the supplier fare rules and Trip.com s discretion.
Required proof documents: proof of new address or relocation certificate if requesting discretionary consideration. Applicable law: Consumer Rights Act 2015 for service quality claims.
If Trip.com changes its advertised price after you booked, your contract price at booking stands. Price changes for later bookings do not affect confirmed bookings. Trip.com s terms and the supplier terms shown at purchase control price guarantees.
Required proof documents: your booking confirmation showing the original price. Applicable law: Consumer Rights Act 2015 regarding unfair contract terms.
Trip.com accepts unforeseeable serious events as grounds for cancellation where supplier rules permit refunds. Research lists death as an example of an unforeseeable medical condition requiring supporting documents within one week of the cancellation request.
Required proof documents: death certificate and booking reference; submit within 7 days of the cancellation request. Applicable law: Consumer Rights Act 2015.
Trip.com accepts unforeseeable medical conditions such as hospitalisation, broken bones or pregnancy complications as possible grounds for refund if supported by documents. The platform requires supporting documents to be provided within one week of the cancellation request.
Required proof documents: hospital letter, medical certificate, or other official documentation; submit within 7 days. Applicable law: Consumer Rights Act 2015.
If your booking period ends or you complete the booked service, there is no cancellation applicable. For bookings where supplier terms permit partial refunds for unused services, Trip.com will follow supplier rules and process refunds to the original payment method.
Required proof documents: booking confirmation and proof of unused portion if claiming a partial refund. Applicable law: Consumer Rights Act 2015.
The Consumer Contracts Regulations 2013 provide a 14-day cooling-off period for many online contracts. Travel bookings are often excluded if the service begins within the 14 days or if the supplier performance starts with your express consent. Trip.com displays product-specific cancellation rights at booking. If you exercise a right to cancel under the Regulations, request a refund via your Trip.com account or customer service.
Required proof documents: booking confirmation and evidence that the 14-day right applies. Applicable law: Consumer Contracts Regulations 2013.
Trip.com does not publish retention offers as a standard. The platform offers customer service support that can request refunds or date changes from suppliers. You should contact support and ask for either a free date change, a travel credit or a refund based on supplier terms. If you have Cancellation Guarantee or purchased add-ons, mention them when you contact support.
How to ask: (1) Use the in-account chat or phone listed on uk.trip.com Help; (2) provide booking reference and the reason for the change; (3) attach supporting documents for medical or bereavement claims; (4) request a written confirmation of any offer.
Trip.com core service: Pay-per-booking model with no subscription fee. Calculation: 0 x 12 = £0 per year.
Cheapest competitor: KAYAK price monthly = £0. Calculation: 0 x 12 = £0 per year.
Example paid alternative: Jet2holidays deposit monthly = £60. Calculation: 60 x 12 = £720 per year. By choosing Trip.com or KAYAK over a paid package requiring a monthly deposit, you avoid a potential annual outlay of £720.
Summary: Trip.com and KAYAK have monthly price figures of £0; Jet2holidays deposit equals £60 per month or £720 per year.
Key UK protections include the Consumer Rights Act 2015 (services must be performed with reasonable care and skill) and the Consumer Contracts Regulations 2013 (14-day cooling-off right for many online contracts). Trip.com s terms may reference Singapore law but those terms cannot remove mandatory UK consumer rights for UK residents.
The Competition and Markets Authority (CMA) scrutinises hard-to-cancel auto-renewal and unclear cancellation terms. Trip.com does not operate a general subscription for booking services, but check the terms for any optional recurring products. Where an auto-renewal or penalty appears unfair, cite the CMA guidance and Consumer Rights Act 2015.
1) Complain to Trip.com first via your account, customer service or by postal letter to Trip.com, 10 Queen Street Place, EC4R 1AG London. 2) If unresolved, contact Citizens Advice for guidance. 3) For card payments over £100 and under £30,000, consider Section 75 with your card issuer for credit card purchases. 4) For debit/other cards, request a chargeback from the bank. 5) If the dispute involves financial services or regulated products, follow the sector ombudsman route. Trip.com also references an internal complaint-handling system in its terms; use that before external escalation.
Trip.com publishes its terms and refund rules on its site. See Trip.com terms for details: Official Trip.com terms and the Trip.com refund protection conditions: Refund Protect terms.
Refunds are returned to the original payment method unless otherwise agreed. Trip.com states the date of payment depends on the account provider. If you are owed a refund, monitor your bank or card statement for the amount and keep Trip.com confirmation emails.
Your Trip.com account will retain booking history and cancellation confirmations. If you want data removal, request account deletion via account settings and follow Trip.com s process in the help pages. Export any important invoices or confirmations before deletion.
To rebook, sign back into Trip.com and make a new booking. If you received travel credit, follow the instructions in your confirmation to apply it at checkout.
Use this checklist after you decide to cancel a Trip.com booking.
£0
/ mois
No subscription fee. Pay for flights, hotels and services when you book. Supplier fares and cancellation rules apply.
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/ mois
Promotional rewards and discounts. TripRewards details and availability published on the Trip.com site.
No commitment. Billoff helps you cancel or adjust your Trip.com subscription without hunting down every detail alone.
Below are common alternatives people compare for this type of subscription.
£0
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KAYAK is a travel search engine that aggregates prices from many sites without adding fees.
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Focuses on finding cheapest and quickest flight deals by searching hundreds of sources.
£0
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Compares and sells flights, hotels and car hire with a best price guarantee.
£60 (deposit)
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Package holiday specialist with ATOL protection and low deposit options.
£0
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Large travel operator offering package holidays, flights and cruises with many own-brand hotels.
Trip.com is available in many countries. Here are several frequently cited markets:
What you should know about Trip.com subscription and cancellation terms:
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds depend on billing date, country, and payment channel.
The family plan admin can add or remove members per the service’s household and age rules.
Plan changes and cancellations follow the provider’s terms and local law.
Billoff simplifies cancellation: we handle the cancellation process for your Trip.com subscription, whichever payment method you use.
Cancel, adjust, or compare options in a few clicks.