Cancel Acorn TV the easy way

Service overview

Acorn TV is a subscription streaming service focused on British, Australian, Canadian and international English-language dramas, mysteries, comedies and documentaries. It is operated by RLJ Entertainment and owned by AMC Networks.

Where it sits in the market

Acorn TV targets viewers who want curated specialist content from the United Kingdom and Commonwealth countries, plus select European productions. The service offers new series and weekly episodes for its catalogue of dramas and mysteries.

How people subscribe

Subscriptions are available directly at Acorn TV or via third-party platforms such as Apple App Store, Google Play, Amazon Prime Channels and Roku. Acorn advertises a 14-day free trial in the UK and prices of £4.99 per month or £49.99 per year for UK customers.

Web cancellation (direct)

1. Go to Acorn TV and sign in to your account.
2. Open the account or subscription settings and follow the cancellation option, or use the official Help article: Official cancel guide.
3. Confirm cancellation and save the confirmation email or take a screenshot showing the cancellation date.

iOS / Apple App Store

1. On iPhone or iPad open Settings and tap your name, then Subscriptions.
2. Select Acorn TV or "Acorn TV Membership" and tap Cancel Subscription.
3. Keep the Apple receipt or subscription status screenshot as proof.

Android / Google Play

1. Open the Google Play Store app and tap your profile, then Payments & Subscriptions > Subscriptions.
2. Select Acorn TV and Cancel subscription; keep confirmation screenshot or email.

Amazon Prime Video Channels

1. Sign in to Amazon.co.uk, go to Account & Lists > Memberships & Subscriptions or Manage Prime Video Channels.
2. Find Acorn TV channel and choose Cancel Channel Subscription; keep Amazon confirmation email.

Roku

1. Sign in at my.roku.com, go to Manage your subscriptions, locate Acorn TV channel and cancel.
2. Save the Roku confirmation or screenshot.

Email

1. Send an email to [email protected] with the subject line "Cancel subscription" and include your account email and subscriber name.
2. Keep a copy of your sent email and any reply; if you do not receive confirmation, escalate by resending and requesting a ticket number.

Post (registered letter)

1. Write a signed letter with your full name, account email, and request: "Cancel my Acorn TV subscription immediately."
2. Send by registered post to: Acorn TV, 50 Clifton Down Road, BS8 4AH Bristol, United Kingdom and keep the registered-post receipt.
3. Expect processing time of several days after delivery; keep proof for disputes.

Phone

1. Acorn TV states cancellation is not offered by phone. Use one of the above methods instead.

Moving abroad

If you move and cannot use Acorn TV from your new location, cancel via your account or email [email protected]. Proof required: copy of new address or utility bill showing move. Applicable law: Consumer Contracts Regulations 2013 for online contracts where a cooling-off right may apply if within 14 days.

Price increase

If Acorn TV increases the subscription price mid-contract, you may cancel if the price rise is not permitted by your contract terms. Required proof: the notification received from Acorn TV showing the increase. Applicable law: Consumer Rights Act 2015 regarding contract terms and unfair terms.

Death of the subscriber

To cancel after the account holder dies, email [email protected] with a copy of the death certificate and the account email. Acorn TV accepts account closure requests in these circumstances (submit documentary proof).

Legitimate ground (service failure)

If Acorn TV fails to provide the service with reasonable care and skill, you can cancel and request a refund under the Consumer Rights Act 2015. Required proof: screenshots, error logs, dates and times showing the failures. Law: Consumer Rights Act 2015.

End of commitment

Acorn TV has no minimum commitment period. To end the subscription at any time use the account cancellation flow. No additional proof is required other than account credentials and confirmation.

Cooling-off (UK 14-day right)

UK customers may cancel within 14 days of purchase by emailing [email protected] and are entitled to a full refund for the purchase price, subject to any permitted deductions by AMC, per Acorn TV terms. Required proof: purchase confirmation email and cancellation email. Law: Consumer Contracts Regulations 2013 and the statutory cooling-off provisions; additional guidance at UK legislation.

Before you cancel - negotiate

Acorn TV has historically presented retention offers when subscribers attempt to cancel. A Trustpilot testimonial reports an offer for a free month when proceeding to cancel. To request retention offers: start cancellation via your account or email [email protected] and ask for "retention or promotional offers". Save any written offer or confirmation email. If the support reply promises a free month, keep the message as proof.

What cancelling saves you - compute the yearly saving

Acorn TV monthly price: £4.99. Monthly annualised cost: 4.99 x 12 = £59.88 per year. Acorn TV annual plan: £49.99 per year. Yearly saving by choosing annual versus monthly: 59.88 - 49.99 = £9.89 per year.

Compare with Netflix (competitor price from research): Netflix monthly £5.99. Netflix annualised cost: 5.99 x 12 = £71.88 per year. Savings versus Netflix when paying Acorn TV annual: 71.88 - 49.99 = £21.89 per year.

If you prefer a lower monthly payment, Acorn TV monthly is £4.99. If a retention discount is offered, ask for a free month or discounted annual rate and get written confirmation before agreeing.

Key UK consumer laws

Your rights when cancelling subscriptions in the United Kingdom are governed by the Consumer Rights Act 2015 (services must be performed with reasonable care and skill) and the Consumer Contracts Regulations 2013 (14-day cooling-off period for most online contracts). The Competition and Markets Authority (CMA) also scrutinises hard-to-cancel subscriptions and unclear auto-renewal terms.

Cooling-off and refunds

Under the Consumer Contracts Regulations 2013 you have a 14-day right to cancel most online purchases; digital content exceptions apply where you gave express consent to immediate performance. Acorn TV states UK customers may cancel within 14 days by emailing [email protected] and may be entitled to a full refund, with permitted deductions by AMC; see Acorn TV terms: Acorn TV terms.

Escalation steps

1) Complain to Acorn TV in writing and keep evidence. 2) If unresolved, seek help from Citizens Advice for guidance and next steps. 3) Use your card issuer for chargeback or Section 75 if the payment qualifies. The CMA expects firms to offer clear cancellation routes rather than obstructing cancellation.

Confirm access and final billing

After cancellation, check the account to confirm the subscription status and the date access ends. If you cancelled mid-billing period, note whether access continues until the period end. Check bank or card statements for any further charges within 14 days.

Data and account re-activation

If you want to keep watchlists or preferences, export or screenshot them before cancellation. You can reactivate the account later by signing in and re-subscribing; saved payment methods may still be present in your account depending on platform policies.

Requesting refunds

Acorn TV states it generally does not provide refunds for partial billing periods, unless required by law. For UK cooling-off refunds, email [email protected] within 14 days of purchase with your order confirmation. Keep the reply as proof. For third-party subscriptions (Apple, Google, Amazon, Roku) request refunds via the platform you used to subscribe.

Use this checklist immediately when you decide to cancel Acorn TV.

• Sign in to Acorn TV and initiate cancellation via the official cancel guide.
• If you used Apple, Google, Amazon or Roku to subscribe, cancel through that platform and keep confirmation.
• Save the confirmation email, screenshot or ticket number showing cancellation and the date.
• If within 14 days of purchase, email [email protected] requesting a refund and include your order ID and purchase date.
• Check your bank or card statement for any future charges; if charged after cancellation, prepare evidence and dispute with your card issuer if necessary.
• If support does not reply within 7 days, escalate to Citizens Advice and consider a chargeback or Section 75 claim for qualifying card payments.