Cancel Clip My Horse the easy way

Overview

Clip My Horse is a specialised equestrian streaming service that broadcasts live equestrian sport, auctions and training videos and maintains an extensive archive of horse sport footage. The company operates under ClipMyHorse.TV Operations GmbH and offers free and premium memberships.

Who it is for

Clip My Horse targets equestrian sport and breeding enthusiasts who want live coverage and archived footage of shows, auctions and training sessions.

Key facts

The table below highlights company facts that affect subscriptions and cancellations.

Web (recommended fastest)

1. Go to your account on https://clipmyhorse.tv/.
2. Open the Membership tab in your account dashboard.
3. Click "Cancel contract here."
4. Wait for the confirmation email and save it as proof.

iOS (App Store)

1. Open Settings on your iPhone and tap your name.
2. Tap Subscriptions and select Clip My Horse / ClipMyHorse.TV.
3. Tap Cancel Subscription and keep the Apple confirmation email or screenshot as proof.

Android (Google Play)

1. Open the Google Play Store app and tap your profile icon.
2. Tap Payments and Subscriptions then Subscriptions and select Clip My Horse.
3. Tap Cancel subscription and keep the Google confirmation screenshot as proof.

Email

1. Send an email to [email protected] with subject "Cancellation request" and include your account details and desired end date.
2. Keep the sent email and any reply as proof.

Phone

1. Call +49 611 262486-11 and state you want to cancel your contract or exercise withdrawal rights.
2. Ask the agent to send written confirmation to your email and note the date and time of the call.

Post (registered letter)

1. Send an unequivocal statement of withdrawal or cancellation by registered post to Clip My Horse, Am Kaiserkai 69, 20457 Hamburg, Germany.
2. Retain the certificate of posting and ask for a written confirmation from Clip My Horse.
3. If you prefer the withdrawal address in the terms use Wandersmannstr. 68, 65205 Wiesbaden, Germany as shown in the terms for withdrawals.

Cooling-off (14 day right)

Under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have a 14 day cooling-off period starting the day after the contract is concluded for services. Exercises of the right must be notified within 14 days to obtain a refund. Clip My Horse states customers have a statutory right to withdraw within 14 days and refunds must be reimbursed within 14 days of receiving the notification.

Required proof documents: date of order confirmation, proof of identity, contract reference. Applicable law: Consumer Contracts Regulations 2013.

Digital content exception

If you expressly agree that performance will begin immediately and acknowledge loss of cancellation rights, the right to withdraw ends once streaming begins. Clip My Horse's terms mention this exception for digital content not provided on a physical medium.

Required proof documents: your explicit acceptance timestamp or checkbox evidence; account activity showing streaming start. Applicable law: Consumer Contracts Regulations 2013.

End of minimum commitment

Standard Premium Membership has a minimum commitment of 12 months. After the initial term the contract auto-renews and can be cancelled at any time with a pro-rata refund of any pre-paid usage fees according to Clip My Horse terms.

Required proof documents: original subscription start date and invoice. Applicable law: Consumer Rights Act 2015 (service performance and unfair terms) and the platform terms.

Price increase

If Clip My Horse increases prices mid-contract the right to cancel for price increase is not explicitly listed in the help pages, so you should contact support and state the increase and request cancellation or refund. Keep invoices showing old and new prices.

Required proof documents: previous invoice, new invoice and your cancellation request email. Applicable law: Consumer Rights Act 2015.

Death of subscriber

Clip My Horse does not publish a formal policy for death of subscriber. Send a copy of the death certificate and account details to [email protected] and request termination. Required proof documents: death certificate, proof of authority to act for the estate. Applicable law: Consumer Rights Act 2015.

Legitimate ground accepted by Clip My Horse (from research)

Clip My Horse accepts statutory withdrawal and post-initial-term cancellation with pro-rata refund. The help pages refer to withdrawal notifications and post-term cancellation rules.

Required proof documents: contract reference, identity document, account invoices. Applicable law: Consumer Contracts Regulations 2013 and Consumer Rights Act 2015.

Before cancelling: how to negotiate with Clip My Horse

There is no official published retention offer list. Research shows some customers obtained refunds after contacting support and explaining hardship. To attempt negotiation:

1. Contact [email protected] by email and explain your reason clearly, include account reference and ask for a refund or a downgrade.
2. Call +49 611 262486-11, explain you are a long term customer and request a retention offer or refund; ask for written confirmation.
3. If you paid by card and a renewal charge posts after cancellation, request a refund and keep evidence of cancellation attempts.

Retention offers reported in community posts: ad hoc refunds after appeal to support, not an advertised retention discount.

What cancelling saves you - yearly maths

Use the published Clip My Horse prices to calculate full-year cost:

• Premium Membership at published monthly rate: £19.99 per month x 12 = £239.88. Clip My Horse publishes an annual price of £239.99.
• Premium/Professional annual plan: £719.99 per year (published) or monthly £60.00.
• Badminton TV Pass 2026: £22.99 per year.

Example savings if you cancel Premium annual:

• Clip My Horse annual cost: £239.99
• Alternative NOW at £9.99 per month x 12 = £119.88 per year
• Yearly saving by switching to NOW: £239.99 - £119.88 = £120.11

If you are on the Premium/Professional plan at £719.99 switching to NOW saves £719.99 - £119.88 = £600.11 per year.

UK consumer law that applies

The following laws apply to Clip My Horse subscriptions used in the UK: the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 for the 14 day cooling-off right, and the Consumer Rights Act 2015 for services to be performed with reasonable care and skill and for unfair contract terms. The CMA monitors unclear auto-renewal and hard-to-cancel subscriptions.

How to escalate if Clip My Horse refuses a refund

Step 1 - Complain to Clip My Horse in writing to [email protected] and keep proof. Step 2 - Seek advice from Citizens Advice. Step 3 - If paid by credit card, consider a Section 75 claim or a chargeback via your card issuer. Step 4 - If a regulator is relevant, raise the issue with the Competition and Markets Authority if the terms appear unfair. Applicable laws: Consumer Contracts Regulations 2013 and Consumer Rights Act 2015.

Check access and final billing

After cancellation confirm whether you retain access until the end of the paid period. For annual minimum commitments you may retain access until the end of the initial 12 month term. Keep the final invoice or confirmation email.

Data and re-activation

Request deletion or export of your personal data by emailing [email protected]. To reactivate, subscribe again via the website or app store. Keep confirmation emails of any re-activation or deletion request.

Follow this checklist to cancel and protect your rights.

• Log in and click Membership > Cancel contract here; save confirmation email.
• If cancelling via Apple or Google, keep subscription cancellation screenshots or emails.
• If within 14 days of purchase, send a withdrawal notice referencing the Consumer Contracts Regulations 2013.
• Keep copies of all emails, call dates and registered post receipts.
• If charged after cancellation, contact support and your card issuer for a chargeback or Section 75 claim.
• Request a refund within 14 days if you validly withdraw from the contract.