Cancel Hotstar the easy way

fastest method: Web - Log in to hotstar.com and cancel from My Account; immediate confirmation and cancellation effective at end of billing period

effective delay: Cancellation takes effect at the end of the current billing period unless cancelled during a first-time 48-hour cancellation window

notice period: 24 hours before renewal date to avoid being charged for the next period

cancellation fee: 0 (Hotstar does not charge a cancellation fee; refunds available only within statutory periods)

minimum commitment: Not published by Hotstar

phone + hours: Not published by Hotstar

postal address for registered letter: Hotstar, 100 New Bridge Street, EC4V 6JA London, United Kingdom

Overview

Hotstar is a television and streaming service run by Novi Digital Entertainment Private Limited and marketed in multiple regions including the United Kingdom. The UK offering provides live sport and entertainment under a single Sports & Entertainment plan.

Who uses it

The service targets the Indian diaspora and viewers seeking South Asian sport, movies and shows. Hotstar reports 300 million monthly active users and 400 million subscribers globally.

Company facts

Parent company - JioStar

Headquarters - Mumbai, India

Founded - 2000

CEO - Devaang Agarwalla

method | steps summary | estimated time | proof obtained | difficulty

Web | Log in at hotstar.com, My Account, Cancel Subscription | 5-10 minutes | On-screen confirmation and email | Easy

iOS (App Store) | Cancel via Apple Subscriptions in iOS Settings | 3-5 minutes | Apple subscription cancellation confirmation | Medium

Android (Google Play) | Cancel via Google Play Subscriptions | 3-5 minutes | Google Play subscription cancellation confirmation | Medium

Phone | Contact Hotstar Customer Support Services | Not published by Hotstar | Phone confirmation may be available | Hard

Email | Email [email protected] with request | 10 minutes to draft, response within Hotstar support times | Email reply from support | Medium

Post | Registered letter to Hotstar UK address | Postal transit time + handling | A stamped receipt of posting and reply letter | Hard

Web (recommended)

1. Open a browser and go to https://www.hotstar.com/terms-of-use/gb or sign in at hotstar.com.
2. Sign in using the account that holds the subscription.
3. Go to My Account or Subscription settings and select Cancel Subscription.
4. Confirm cancellation when prompted. Note the cancellation confirmation on-screen and save any confirmation email.
5. Cancellation takes effect at the end of the billing period. Keep the confirmation for proof.

iOS - App Store subscriptions

1. Open Settings on your iPhone or iPad and tap your name.
2. Tap Subscriptions, find Hotstar or Disney+ Hotstar, and tap Cancel Subscription.
3. You will receive a confirmation from Apple. Hotstar cannot cancel App Store subscriptions for you; Apple handles renewals and refunds under its rules.
4. Cancel at least 48 hours before the subscription end date to prevent renewal where Apple requires that notice.

Android - Google Play

1. Open the Google Play Store app and tap your profile icon.
2. Tap Payments and Subscriptions, then Subscriptions, and select Hotstar.
3. Tap Cancel Subscription and follow the prompts. Google provides an email confirmation.
4. If you used Google Play to subscribe, Hotstar support will direct you to Google Play for refunds and cancellations.

Phone

1. Hotstar lists phone support as an option. The phone number and opening hours are not published by Hotstar in the UK materials we have.
2. If you call, ask for a cancellation reference number and request a confirmation email.

Email

1. Send an email to [email protected] with your account details, subscription identifier and an explicit request to cancel.
2. Keep a copy of your sent message and any reply from support as proof.

By post

1. Write a registered letter including your account name, email, the request to cancel and the date you want cancellation to take effect.
2. Send to Hotstar, 100 New Bridge Street, EC4V 6JA London, United Kingdom by recorded delivery and keep the postal receipt.

Moving - change of country

Rule: Relocation alone is not an automatic statutory right to a refund under the Consumer Contracts Regulations 2013. You can cancel if the service cannot be provided in the new country or if Hotstar has expressly stated cross-border limits.

Required proof: Proof of new address (utility bill or tenancy agreement), and any notice from Hotstar stating the service is unavailable in the new location. Applicable law: Consumer Contracts Regulations 2013.

Price increase

Rule: If Hotstar notifies you of a price rise you did not agree to, the Subscription Contracts Act 2024 gives you a right to cancel in the renewal cooling-off period. If the change breaches contract terms, you may cancel and seek a refund for future charges.

Required proof: The price increase notice from Hotstar and your original subscription terms. Applicable law: Subscription Contracts Act 2024 - renewal cooling-off rules. See Subscription Contracts Act 2024.

Death of the subscriber

Rule: UK consumer practice allows termination of contracts on death of the account holder where the estate or executor provides notification. Hotstar's published support materials do not set out a specific policy for death.

Required proof: Death certificate and a letter from the executor or administrator. Applicable law: Consumer Rights Act 2015 and general contract law principles for termination of personal contracts.

Legitimate ground - poor performance or service failure

Rule: Under the Consumer Rights Act 2015 services must be performed with reasonable care and skill. Persistent failures to deliver video (for example repeated black video with audio) may be a legitimate ground to request termination and refund for noncompliant performance.

Required proof: Dates, screenshots, recordings and any correspondence with support demonstrating the issue. Applicable law: Consumer Rights Act 2015.

End of commitment

Rule: If your subscription had a minimum term and that term ends, you are free to cancel. Hotstar's UK materials indicate no minimum commitment publicly disclosed; check your account terms.

Required proof: Your account billing history showing contract start and end dates. Applicable law: Contract terms and Consumer Rights Act 2015.

Cooling-off (14 day and 48 hour rules)

Rule: Under the Consumer Contracts Regulations 2013 you have 14 days after signing up to cancel and receive a full refund unless you access content. Hotstar offers a special 48-hour period for first-time subscribers who have not had a free trial; cancelling within 48 hours may entitle you to a full refund even if content was accessed for first-time users.

Required proof: Purchase confirmation, timestamps and evidence that you are a first-time subscriber if relying on the 48-hour rule. Applicable law: Consumer Contracts Regulations 2013. See Hotstar help at Hotstar Help.

Before you cancel: negotiate

Hotstar sometimes addresses retention directly in support interactions but Hotstar does not publish standard retention offers for UK subscribers. To ask for a retention offer, contact support via the Web chat or email [email protected], state your cancellation intention, and request a discounted rate or a trial extension. Keep all support replies as proof.

What cancellation saves you

Hotstar Sports & Entertainment plan prices: monthly £5.99, annual £49.99.

Yearly cost if you pay monthly: 5.99 x 12 = 71.88, so annual cost = £71.88.

Yearly cost if you pay annually: £49.99.

Cheapest competitor from our list: NOW at £9.99 per month. NOW cost per year = 9.99 x 12 = £119.88.

Comparison example: Staying with Hotstar monthly costs £71.88/year. Switching to NOW would cost £119.88/year. Difference = 119.88 - 71.88 = £48.00 more per year to switch to NOW.

Key UK consumer law

You are protected by the Consumer Contracts Regulations 2013 (14-day cooling-off for distance contracts) and the Consumer Rights Act 2015 (services must be provided with reasonable care and skill). The Subscription Contracts Act 2024 adds cancellation rights at initial and renewal cooling-off periods. See the Subscription Contracts Act at legislation.gov.uk.

Escalation steps

1. Complain to Hotstar support in writing and keep all replies. 2. If unresolved, seek Citizens Advice for guidance and use chargeback or Section 75 via your card issuer for qualifying card payments. 3. If the business conduct suggests hard-to-cancel practices, raise the issue with the Competition and Markets Authority. The CMA treats unclear auto-renewal and hard-to-cancel subscriptions as potential unfair practices.

Access after cancellation

When you cancel Hotstar your access continues until the end of the current billing period unless you cancel within an applicable statutory refund window. Keep copies of confirmation emails and the cancellation date.

Data and account

If you want to delete your account entirely, follow Hotstar instructions at how to delete my account. Back up any downloads or watchlists before account deletion.

Final billing and refunds

Refunds for cancellations are processed according to Hotstar policy and statutory rights. Hotstar states refunds can take up to 15 business days to process. If you are within the 14-day Consumer Contracts Regulations period and have not consumed digital content, ask for a full refund. First-time users who cancel within the specified 48-hour refund window may receive a full refund even if content was accessed.

Follow this checklist to cancel cleanly and protect your rights.

• Sign in to Hotstar and cancel via My Account; save the on-screen confirmation.
• If subscribed via Apple or Google, cancel through Apple Subscriptions or Google Play Subscriptions and save their confirmation emails.
• Note the exact date your access ends and the billing period covered.
• If you want a refund, check if you are within the 14-day Consumer Contracts Regulations window or the 48-hour first-time refund window.
• If the service failed (for example repeated playback problems), collect screenshots, timestamps and support chat logs to support a claim under the Consumer Rights Act 2015.
• If Hotstar does not respond, escalate to Citizens Advice and consider chargeback or Section 75 if payment qualifies.