Cancel iQIYI the easy way

Overview

iQIYI is an online entertainment video service owned by iQIYI, Inc., offering Asian dramas, movies, anime and exclusive content. The platform provides both free viewing with ads and premium VIP subscriptions that remove ads and unlock exclusive content and higher resolutions.

Key features

VIP members gain access to exclusive content, early episode releases, ad skipping and higher playback quality including 1080p and 4K where available.

Company facts

Web (IQ.com) - step by step

1. Visit the iQIYI account page and sign in. Official guide: iQIYI help - Manage Subscription.
2. Click your profile picture, choose My Account, then Manage Subscription.
3. Click Change for the subscription you want to stop and select Cancel Auto-renewal.
4. Keep a screenshot of the confirmation message as proof.

iQIYI App (Android / iPhone) - step by step

1. Open the iQIYI App and sign in.
2. Tap Me, then Feedback, then Manage Subscription.
3. Choose the subscription and select Cancel Auto-renewal.
4. Save the on-screen confirmation or a screenshot.

Apple App Store (iOS) - step by step

1. Open the App Store, tap your profile in the top right.
2. Tap Subscriptions and select the iQIYI subscription.
3. Tap Cancel Subscription and keep the Apple confirmation email or screenshot.
4. If you have problems, Apple Voice Support is listed as 0800-095-988 for the UK in iQIYI help notes.

Google Play (Android) - step by step

1. Open Google Play on your Android device.
2. Tap Menu - Subscriptions, find iQIYI, and tap Cancel Subscription.
3. Keep the Google Play confirmation email.

Third-party payments and PayPal

1. If you subscribed via a third party, cancel through that party's account settings or support.
2. iQIYI notes that payments through third parties may require cancellation through that third party. See iQIYI auto-renewal rules.

Post or email cancellation

1. Send a registered letter to iQIYI, Crown Way, CF14 3UZ Cardiff, United Kingdom if you cannot cancel online.
2. Include your account email, full name, subscription details and a clear statement that you want to Cancel auto-renewal.
3. Keep the postal proof of delivery.

Cooling-off (right to cancel within the initial period)

If your subscription was purchased online and you are within the cooling-off period under the Consumer Contracts Regulations 2013, you may cancel by sending a clear statement to the trader. A subscription contract is cancelled from the time the notification is given. See the statutory text: Cooling-off rights (2024).

Price increase

When a price increase is applied during an ongoing subscription, you may be entitled to cancel without penalty if the contract terms treat the increase as a material change. Provide the price notice as proof and your subscription invoice. The Consumer Rights Act 2015 protects against unfair contract terms for disproportionate cancellation penalties.

Moving abroad

If you move outside the service area, provide proof of new address (utility bill or tenancy agreement). iQIYI's published materials do not list moving as an automatic accepted ground; you must contact customer service and provide proof to request cancellation.

Death of subscriber

Provide a copy of the death certificate and proof of account holder identity. Contact iQIYI support via the help pages to request cancellation.

Legitimate ground and service failure

If iQIYI fails to provide the paid service with reasonable care and skill, you can ask for termination and refund under the Consumer Rights Act 2015. To claim, gather evidence: playback failure logs, screenshots, timestamps and correspondence with support. The research notes users reporting refused refunds when service was not received; keep all proof when escalating.

End of commitment and voluntary cancellation

If your plan is monthly, cancel anytime. If you have an annual plan you can cancel auto-renewal; the service continues until the end of the paid year. Show the original order details when asking for a refund or correction.

Before cancelling: negotiate

Contact iQIYI support via the official help pages and ask for retention offers. The published help pages list support channels but do not publish specific standard retention discounts. In practice, the research found no consistent public record of standard retention offers from iQIYI. When asking, provide your account email, the subscription plan and ask whether they can extend a free trial or offer a discounted rate. Use evidence of competing offers you have from other services as leverage.

What cancelling saves you - yearly calculation

Compute yearly cost for common iQIYI plans using published prices:

Gold Monthly VIP: £4.99 x 12 = £59.88 per year.

Standard Monthly VIP: £5.99 x 12 = £71.88 per year.

Diamond Monthly VIP: £7.99 x 12 = £95.88 per year.

Premium Monthly VIP: £8.99 x 12 = £107.88 per year.

Diamond Annual VIP: £89.99 per year.

Cheapest real alternative: Free tier content or free ad-supported services cost £0 per month. If you cancel a Diamond Monthly VIP at £7.99 you save £95.88 per year calculated as 7.99 x 12 = 95.88.

Key UK laws

Consumer Contracts Regulations 2013 provide a 14-day cooling-off right for most online contracts, with exceptions for digital content once streaming starts. Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and restricts unfair contract terms including disproportionate cancellation penalties.

Auto-renewal and the regulator

The Competition and Markets Authority (CMA) treats hard-to-cancel subscriptions and unclear auto-renewal terms as potentially unfair. If iQIYI makes cancellation unnecessarily difficult, you may report the practice to Citizens Advice or the CMA.

Escalation steps

1) Complain to iQIYI customer service and keep a copy. 2) If unresolved, contact Citizens Advice for guidance. 3) Use payment protections: Section 75 for credit card payments over £100, or a chargeback through your card issuer for unauthorised or incorrectly charged amounts. 4) As a last step, report persistent unfair practices to the CMA or relevant ombudsman.

Check access and final billing

After canceling auto-renewal your access continues until the end of the paid period. Verify your final billing date on your account and check that no further payments are scheduled. Keep the confirmation screenshot or email.

Data and account

If you want to delete account data, contact iQIYI support and request account deletion. Retain a local copy of any important personal data before requesting deletion.

Re-activation

You can re-subscribe through your iQIYI account or the app. Re-activation terms follow the same billing paths as original subscription channels (web, App Store, Google Play or third-party payment).

Follow this checklist to make cancelling simple and protected.

• Locate the account email used to subscribe and sign in to iQIYI.
• Use the Web Manage Subscription flow or the App Manage Subscription to Cancel auto-renewal.
• Take a screenshot of the cancellation confirmation and save any confirmation emails.
• If billed through Apple or Google, cancel through the App Store or Google Play and save the confirmation.
• If you cannot cancel online, send a registered letter to iQIYI, Crown Way, CF14 3UZ Cardiff, United Kingdom and keep the postal receipt.
• If you are within the cooling-off period and want a refund, cite the Consumer Contracts Regulations 2013 and provide a clear cancellation statement and proof of purchase.
• If you are charged after cancellation, contact your card issuer for chargeback or Section 75 if eligible.