Cancel Starz the easy way

Starz in the UK

Starz is a US-based premium television and streaming company operating globally. In the United Kingdom the service is provided under the Lionsgate+ brand, previously known as STARZPLAY. Lionsgate+ offers series and movies drawn from Starz programming and Lionsgate content.

Core features

Starz provides on-demand streaming of drama series, films and original content. UK subscribers can get Lionsgate+ directly or as an add-on through platforms such as Amazon Prime Video. Promotional monthly prices and standard monthly prices apply depending on the channel of purchase.

Company facts

Web cancellation (direct account)

1. Go to your Lionsgate+ account on the web or the Starz site.
2. Sign in with the account that pays for the subscription.
3. Open Account settings, then Subscription or Membership.
4. Choose Cancel Subscription and follow on-screen prompts to confirm.
5. Save or screenshot the confirmation and check for a confirmation email.

Cancel via Amazon Prime (if billed through Amazon)

1. Open Amazon.co.uk and sign in to the Prime Video Channels management page.
2. Locate Lionsgate+ (or STARZPLAY) as a channel and select Manage Subscription.
3. Choose Cancel Channel or Do not renew and confirm.
4. Keep the Amazon confirmation email as proof of cancellation.

iOS / Apple purchases

1. Open Settings on your iPhone, tap your name, then Subscriptions.
2. Find Lionsgate+ or STARZPLAY and tap Cancel Subscription.
3. Retain the Apple confirmation for proof.

Android / Google Play purchases

1. Open the Google Play Store, tap your profile, then Payments & subscriptions > Subscriptions.
2. Select Lionsgate+ or STARZPLAY and tap Cancel subscription.
3. Keep the Google Play confirmation.

Phone, email or post

1. If you prefer not to use online flows, use the Starz Help Center form at support.starz.com - Cancellation to submit a request.
2. Alternatively send a signed registered letter to 10000 Santa Monica Boulevard, 90067 Los Angeles, USA (include account details).
3. Request a written confirmation of the cancellation and retain delivery proof.

Moving abroad or change of residence

If you move permanently abroad and cannot use the UK service, provide proof of new address such as a utility bill or rental agreement. Starz does not publish a specific relocation policy but you should include the proof with your cancellation request.

Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 - cooling-off rules apply to distance contracts.

Price increase

If Starz raises the price during a subscription period, you have the right to cancel if the contractual terms allow you to do so. Provide the notification you received from Starz showing the price change and your account details as proof.

Applicable law: Consumer Rights Act 2015 and the Digital Markets, Competition and Consumers Act 2024 obligations to provide clear renewal and price information.

Death of the subscriber

To cancel in the event of the subscriber's death, provide a copy of the death certificate and a signed request from the executor or account administrator. Use the Help Center form and attach the documents.

Legitimate ground accepted by Starz

Starz accepts cancellations made by the account holder or by an authorised representative with proof. Typical grounds accepted include inability to access service because of region locks and account takeover; submit supporting documents as proof when you contact support.

End of commitment / promotional period

If you are on a 24-month promotional contract, cancellation before the end of that commitment may be subject to the terms of that promotion. For the limited-time direct subscription offer the research notes a 24 months commitment. Provide the original offer details as proof.

Cooling-off period (14 days)

Under the Consumer Contracts Regulations 2013, you have a 14-day right to cancel most online service contracts starting the day after the contract is concluded. To use this right, notify Starz with a clear statement within 14 days. If you cancel within the cooling-off period and services were not supplied, you are due a full refund. If you consented to immediate supply and lost cancellation rights, Starz must have obtained your express consent and confirmed the loss of the right.

Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013; Digital Markets, Competition and Consumers Act 2024. See the legislation at Digital Markets, Competition and Consumers Act 2024 - Cooling-off

Before you cancel: negotiate

Starz has offered retention discounts in user reports; one Trustpilot reviewer described being offered reduced monthly rates, and another reported receiving an annual-price offer that differed from the offer they accepted. When you contact support to cancel, ask for 'retention offers' or a downgrade. Script to use: state that you want to cancel and ask whether there is a retention discount or a lower monthly plan that avoids renewal. Keep any offer email or chat transcript as proof.

What cancelling saves you

Use these concrete prices to calculate savings.

Standard Lionsgate+ monthly price: £5.99. Yearly cost = 5.99 x 12 = £71.88 per year.

Promotional Lionsgate+ price: £2.99. Yearly cost = 2.99 x 12 = £35.88 per year.

If you cancel a standard Lionsgate+ subscription at £5.99 and switch to Netflix at £5.99, savings = £0 because 5.99 x 12 = £71.88 for both. If you cancel a standard Lionsgate+ subscription and drop the service entirely, saving = £71.88 per year.

Example of unexpected charges from user reports: one reviewer reported being charged £74.00 and another referenced a £69.99 annual charge. Use your billing history to verify the exact amounts charged before disputing.

Key UK consumer law

The relevant laws are the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. The Digital Markets, Competition and Consumers Act 2024 introduces additional requirements for renewal notices and cooling-off rights. These laws require clear information about cancellation rights and a standard cancellation form.

Cooling-off and refunds

You have a 14-day cooling-off right under the Consumer Contracts Regulations 2013 for most online service contracts. The trader must refund within 14 days of receiving the cancellation notice. If services were supplied with your express consent before the cooling-off period ended and you acknowledged you lost the right to cancel, the trader may deduct a proportionate amount for the service provided.

Escalation steps

1. Complain to Starz via the Help Center: Official cancellation support.

2. If unresolved, contact Citizens Advice or Trading Standards for guidance and potential referral to the Competition and Markets Authority (CMA).

3. For payments by credit card, consider a chargeback or Section 75 claim depending on the card type and transaction. Keep all evidence including confirmation emails and bank statements.

Official legal references

Read the Digital Markets, Competition and Consumers Act 2024 cooling-off provisions at legislation.gov.uk - Cooling-off rights.

Check access and final billing

After cancellation, check whether your access continues until the end of the billing period or ends immediately. Save the cancellation confirmation email and check bank statements for future charges. If you were charged after cancellation, gather the confirmation and contact support.

Data and account re-activation

If you want to reactivate later, keep your account email and password. Deleting your account may remove saved lists; request data export if needed. Starz privacy and terms are available at their official resources pages, for example Starz privacy resources.

Requesting a refund

If you cancelled within a statutory cooling-off period and services were not supplied, request a full refund. If you received a partial service after consenting to immediate supply, expect a proportional refund. Starz must refund within 14 days of receiving the cancellation notice under the Consumer Contracts Regulations 2013.

Use this checklist to close your Starz account and protect your finances.

• Sign in to your Lionsgate+/Starz account and cancel via Account > Subscription.
• If billed through Amazon, cancel the Lionsgate+ channel in Amazon Prime Video subscriptions.
• If billed through Apple or Google, cancel in the App Store or Google Play subscriptions section.
• Save or screenshot on-screen confirmation and any confirmation emails.
• Note the cancellation date and expected access end date.
• Check bank statements for unexpected charges (example amounts reported: £74.00 and £69.99).
• If you want a refund, make a written request citing the 14-day cooling-off rule if applicable.
• If Starz does not respond, escalate to Citizens Advice or Trading Standards and consider chargeback where eligible.