Cancel Craftsy the easy way

Overview

Craftsy is an online education platform operated by Sympoz Inc. that offers video classes and resources for sewing, knitting, quilting, baking and other creative hobbies. The platform sells subscriptions and individual classes and uses automatic renewal for paid memberships.

Who uses Craftsy

Craftsy targets people who want guided, project-based craft learning delivered as video lessons and downloadable resources. The stated target audience is passionate makers interested in crafts, hobbies, and lifestyle learning.

Company facts

Web (step-by-step)

1. Go to https://www.craftsy.com/.
2. Log in with your account credentials.
3. Open Account Settings or Billing from the account menu.
4. Select "Cancel Subscription" and follow the on-screen prompts to confirm cancellation.
5. Save a screenshot of the confirmation screen and any confirmation email for your records.

iOS - Apple App Store

1. Open Settings on your iPhone.
2. Tap your name, then Subscriptions.
3. Find Craftsy in the list and select Cancel Subscription.
4. Keep the Apple confirmation email or screenshot. Craftsy support cannot cancel App Store subscriptions for you.

Android - Google Play

1. Open the Google Play Store app.
2. Tap your avatar, then Subscriptions.
3. Select Craftsy and tap Cancel subscription.
4. Keep the Google Play confirmation email or screenshot. Craftsy support cannot cancel Google Play subscriptions for you.

Phone

1. If you prefer phone contact, locate the Craftsy help or contact page on Craftsy to find available contact options.
2. Ask the agent to cancel your subscription and request a confirmation email or ticket number.
3. Note that Craftsy has not published a public phone number on its help pages.

Email / Help form

1. Use the Craftsy help centre and submit a cancellation request via the web form or email address listed in the help centre.
2. Include your account email, subscription details and a clear statement to cancel.
3. Save the support ticket number or confirmation email.

Post - Registered Letter (Recorded Delivery)

1. Write a signed cancellation letter including your full name, account email, subscription ID and statement: "Please cancel my Craftsy subscription immediately."
2. Send the letter by Royal Mail Recorded Delivery to: Craftsy, 272 Bath Street, G2 4JR Glasgow, United Kingdom.
3. Keep the tracking number and proof of delivery. Recorded Delivery is the strongest proof of receipt if there is a dispute.

Cooling-off (14 day right)

If you subscribed online you have a 14 day cooling-off right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The 14 day period begins when the subscription is activated or the account is created. If you gave express consent for immediate performance of digital content and acknowledged loss of the right, the 14 day right may not apply. To exercise the right, notify Craftsy within 14 days and request a refund; refunds must be processed within 14 days of notification under the Regulations.

Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 - official text.

Price increase

If Craftsy increases the subscription price mid-contract and the change breaches your original agreement, you can cancel for breach of contract and seek a refund for any part of the service not delivered. Keep copies of pre-increase terms and the price change notice as proof when you contact support.

Applicable law: Consumer Rights Act 2015 - services must be performed with reasonable care and skill and unfair contract terms are not binding.

Moving or change of circumstances

Moving abroad alone is not an automatic ground to terminate a subscription unless the service is unusable in the new country. Provide proof such as change of address documentation if you claim inability to use the service and request cancellation. Craftsy's help guidance allows account closure requests via support channels.

Death of a subscriber

The estate representative should contact Craftsy support and provide a copy of the death certificate and proof of authority to act for the estate. Craftsy will close the account on receipt of appropriate documentation.

Service not as described or defective digital content

If the digital content is not of satisfactory quality, not fit for purpose or not as described, you have remedies under the Consumer Rights Act 2015 including a price reduction or refund. Provide concrete evidence such as error logs, screenshots and correspondence about problems when you claim a refund.

Applicable law: Consumer Rights Act 2015.

End of commitment

If you are on a fixed-term paid annual subscription, cancellation generally takes effect at the end of the committed period unless the contract allows early termination. Check the terms you agreed at signup and save the cancellation confirmation when you request termination at the contract end date.

Before you cancel: negotiate

Craftsy occasionally offers promotional pricing to retain subscribers, but there is no public record in the research of consistent retention offers. If you want to keep access at a lower price, contact support and request a retention offer or a downgrade to a cheaper plan. Use your cancellation as leverage: state the competing price you found and ask if support can match or extend a promotional rate. Save any written offer before deciding.

What cancelling saves - concrete math

Use these published prices to compute yearly costs and savings.

Monthly Unlimited at £7.99: £7.99 x 12 = £95.88 per year.

Monthly Unlimited at £9.99: £9.99 x 12 = £119.88 per year.

Annual Unlimited at £79.99: £79.99 per year.

Annual Unlimited at £95.99: £95.99 per year.

Savings examples:

• If you switch from Monthly £7.99 to Annual £79.99 you save £95.88 - £79.99 = £15.89 per year.
• If you switch from Monthly £9.99 to Annual £95.99 you save £119.88 - £95.99 = £23.89 per year.
• Promotional Premium Membership at £1.79 for new members is occasionally offered; check eligibility before cancelling.

Cheapest real alternative (example): Creativebug reported promotional pricing at £4.99 per month or annual offers at £39.99 per year in public listings used by UK consumers. At £39.99 per year, cancelling an Annual Craftsy plan at £79.99 would save £40.00 annually if you move to Creativebug.

UK consumer law that applies

Key protections are the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 which provide the 14 day right to cancel distance contracts, and the Consumer Rights Act 2015 which requires services to be performed with reasonable care and skill and protects against unfair contract terms.

Official text for the Consumer Contracts Regulations is available at legislation.gov.uk.

Cooling-off and digital content exception

The 14 day cooling-off period applies from subscription activation or account creation. The cooling-off right may be lost if you expressly consent to immediate performance of digital content and acknowledge the loss of the right. If you wish to preserve the cooling-off right, do not give express consent to immediate access until you have decided.

Escalation steps

1. Complain to Craftsy support with evidence and request cancellation and refund if applicable.

2. If unresolved, contact Citizens Advice for guidance and consider chargeback with your card issuer or Section 75 protection for qualifying card payments.

3. If Craftsy uses unclear auto-renewal or hard-to-cancel mechanisms, the Competition and Markets Authority treats this as potentially unfair; you can raise concerns with Citizens Advice or the CMA.

Check access and final billing

After you cancel, confirm whether you retain access until the end of the current billing period or immediately lose access. For monthly subscriptions, Craftsy states cancellation typically takes effect at the end of the current billing period. Verify the end date in the confirmation email and check your next card statement to ensure no further charges occur.

Keep proof and request a refund if due

Save the cancellation confirmation, screenshots and any correspondence. If you are entitled to a refund under the 14 day cooling-off rules or because digital content is defective, request the refund in writing and expect processing within 14 days of the cancellation taking effect. Refunds should use the original payment method unless the parties agree otherwise.

Data and re-activation

Decide whether you want Craftsy to delete your account data or keep it for possible re-activation. If you later re-activate, you will normally need to sign up and pay again. Contact support to request data deletion or export of your content and preferences.

Use this checklist to cancel Craftsy and protect your rights.

• 1. Log in to Craftsy and follow Account Settings > Billing > Cancel Subscription. Save a screenshot of the confirmation.
• 2. If subscribed via Apple or Google Play, cancel through Apple Subscriptions or Google Play Subscriptions and keep the platform confirmation.
• 3. If you prefer written proof, send a signed cancellation letter by Royal Mail Recorded Delivery to Craftsy, 272 Bath Street, G2 4JR Glasgow, United Kingdom and keep the tracking number.
• 4. If you cancel within 14 days of activation and did not consent to immediate performance, request a refund under the Consumer Contracts Regulations 2013.
• 5. If you face a disputed renewal charge, gather screenshots, transaction records and the cancellation confirmation and contact your card issuer for chargeback or Section 75 if applicable.
• 6. Save all support ticket numbers and emails until billing issues are resolved.