Cancel Duolingo Plus the easy way

Overview

Duolingo Plus, marketed as Super Duolingo, is the premium subscription that removes ads and adds features such as unlimited Hearts and faster progress on the app. A free tier with core learning content remains available.

Main features

Super Duolingo features listed by Duolingo include no ads, unlimited Hearts, free challenge entry and faster learning on dedicated Super accounts. The service offers monthly and annual billing plans and a free trial in some markets.

Fact box

iOS (App Store) cancellation

1. Open the Duolingo app on your iPhone or iPad.
2. Tap the Super icon, then tap the Settings gear icon inside Super.
3. Tap "Manage subscription"; this opens your Apple subscriptions page.
4. Select the Duolingo subscription and tap "Cancel Subscription" and confirm through Apple.
5. Keep the App Store confirmation email or screenshot as proof.

Android (Google Play) cancellation

1. Open Duolingo on your Android device.
2. Tap the Super icon, then Settings (gear icon) and choose "Manage subscription".
3. Choose Cancel subscription and follow the Google Play steps to confirm.
4. Keep the Google Play confirmation email or screenshot.

Web account cancellation

1. Duolingo does not publish a single web path for all users; check your account billing settings on the Duolingo website.
2. If you find a subscription option, cancel there and keep any confirmation email or screenshot.
3. If no web cancellation option appears, submit a Help request at the official help centre: https://www.duolingo.com/help.

Email and Help centre

1. Open the official cancellation help page and follow the link to submit a request.
2. Provide account email, subscription receipt and the cancellation request.
3. Keep the help ticket number or email reply as proof.

Cancellation by post

1. Write a short letter stating your account email, request to cancel Super Duolingo and a request for refund if applicable.
2. Send the letter by registered post to: Duolingo Plus, Penn Avenue, 15206 Pittsburgh, USA.
3. Keep the proof of posting and any delivery receipt.

Cooling-off period (initial subscription or renewal)

UK consumers have a 14-day cooling-off right for distance contracts under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. To cancel within 14 days, notify Duolingo and you are entitled to a refund for payments made for the subscription where the right applies. If the service or digital content was supplied during the cooling-off period with the consumer's express consent and acknowledgement that the right would be lost, the trader can treat the service as supplied and may not owe a full refund. See Consumer Contracts Regulations 2013.

Price increase

If Duolingo increases the price mid-contract, you may have a contractual right to terminate without penalty if the contractual terms allow it or if the increase constitutes a fundamental change. Duolingo's public help pages do not list a specific price-increase termination process; use the general consumer escalation routes listed below if Duolingo refuses termination. Applicable law: Consumer Rights Act 2015 for unfair terms and contractual changes.

Moving abroad

Relocation alone is not listed by Duolingo as an accepted reason for immediate termination with refund. If you move and cannot use the service, request cancellation via the help centre and cite the relocation; Duolingo's policy on refunds for relocation is not published. If you accepted supply of digital content and continued using it, the cooling-off exception may apply. Relevant law: Consumer Contracts Regulations 2013.

Death of subscriber

Duolingo does not publish a specific death-of-subscriber policy. For subscription billing after death, contact Duolingo Help with proof such as a death certificate and the account holder's email. If payment was taken by credit card, executors may consider a chargeback or Section 75 claim where applicable. Applicable law: Consumer Rights Act 2015 for contract fairness and general UK consumer protections.

Legitimate grounds accepted by Duolingo (published)

Duolingo's published help pages list only standard cancellation methods; Duolingo has not published a set list of "legitimate grounds" such as illness or redundancy that automatically trigger refunds. Use the Help centre and provide supporting documents; if Duolingo refuses and you believe you have statutory rights, escalate per the legal protections below.

Before you cancel: how to negotiate

Duolingo's public help pages do not list dedicated retention offers. No published retention discounts or loyalty credits are available on the help pages. To request a retention offer, submit a help request via Duolingo Help, explain why you want to keep the service, and ask for a promotional rate or an extension. Keep the help ticket and any promotional code as proof.

What cancelling saves you - yearly calculations

Use the listed prices to compute annual cost where needed.

• Super Duolingo monthly: £6.99 x 12 = £83.88 per year.
• Super Duolingo annual: £59.99 per year (stated annual price).
• Super Family annual: £105.99 per year.

Examples of savings:

• Switching from monthly to annual saves £83.88 - £59.99 = £23.89 per year.
• Cancelling a monthly plan saves £83.88 per year compared to continuing on monthly billing.
• If you cancel a Super Family annual subscription at renewal you avoid paying £105.99 per year.

Cheapest competitor alternative from the research: LingQ annual at £96.00 per year. Comparison: Duolingo Super annual £59.99 vs LingQ £96.00 - Duolingo remains cheaper by £36.01 per year.

Consumer law that applies

The main UK laws applying to digital subscriptions are The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. The 2013 Regulations create a 14-day cooling-off period for distance contracts; exceptions apply where the consumer has expressly consented to immediate supply of digital content. See Consumer Contracts Regulations 2013 and the 2024 updated cooling-off summary at UK legislation 2024.

How to escalate if Duolingo refuses

1) Complain to Duolingo Help with a clear statement and evidence. 2) If unresolved, contact Citizens Advice for guidance and mediation. 3) For qualifying card payments, consider a chargeback with your card issuer or a Section 75 claim where applicable. The Competition and Markets Authority (CMA) identifies hard-to-cancel subscriptions and unclear auto-renewal terms as potential unfair practices; use that guidance when raising disputes.

Access and billing

After cancellation you retain access to Super features until the end of the paid billing period. Duolingo will not renew the subscription after the current period ends if cancellation is confirmed.

Data and account

Deleting the Duolingo app or deleting your Duolingo account does not automatically cancel a subscription. If you want to remove your account data after cancellation, request account deletion separately through Duolingo Help and preserve any proof of cancellation first.

Re-activation

You can re-subscribe at any time via the app or the Duolingo website. Promotional pricing may not be available on re-subscription.

Follow this checklist to cancel cleanly and protect your rights.

• Locate the account email and last payment receipt.
• If on iOS or Android, follow the in-app steps and save the confirmation screenshot or email.
• If you paid through Apple or Google, keep the platform's confirmation email as proof.
• If you need a refund or used a free trial, submit a request at request a refund.
• If you cannot cancel in-app, submit a help ticket at Duolingo Help and save the ticket number.
• If Duolingo refuses a lawful refund, gather evidence and contact Citizens Advice, your card issuer for chargeback, or consider a Section 75 claim.