Cancel Shaw Academy the easy way

Overview

Shaw Academy is an online education provider founded in 2013 offering live and recorded courses across subjects such as photography, financial trading, nutrition and digital marketing. The company reports 30 million subscribers and operates from Dublin, Ireland.

How Shaw Academy sells access

Shaw Academy sells access through trial offers and subscription plans. The platform advertises a 28 day free trial that converts automatically to a paid subscription unless cancelled. Paid options include monthly, quarterly and annual subscriptions and single-course plans.

Company facts

Web (Members Area) - step by step

1. Open https://www.shawacademy.com/ and click Log in.
2. Click the profile icon, open your Student Profile.
3. Open the "Membership and Payments" tab.
4. Click "Cancel Membership & benefits" and follow the on-screen prompts.
5. Save or screenshot any confirmation shown on screen. Expect an email if provided.

iOS (App Store) cancellation - step by step

1. Open Settings on your iPhone and tap your Apple ID.
2. Tap "Subscriptions" and find Shaw Academy.
3. Tap Cancel Subscription and keep the Apple confirmation email or screenshot.

Android (Google Play) cancellation - step by step

1. Open Google Play Store, tap your profile picture, go to Payments and subscriptions then Subscriptions.
2. Select Shaw Academy and tap Cancel subscription. Save the confirmation from Google Play.

Phone cancellation - step by step

1. Log in to your Shaw Academy account and check if a phone number is presented for cancellation steps.
2. Call the number and request cancellation. Ask the agent for a reference number and an email confirmation.

Email cancellation - step by step

1. Send an email to [email protected] with subject "Cancel my membership" and include your full name, email used for the account and the order or subscription ID if known.
2. Keep the sent email and any reply as proof.

Post cancellation - step by step

1. Download and complete the cancellation form from Shaw Academy cancellation form.
2. Send the completed form by registered post to 26 Fitzwilliam Street Upper, Dublin D02CT89 and keep the registered post receipt.

Cooling-off period (change of mind within 14 days)

If you enter a contract at a distance you have 14 days to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If you cancel within 14 days you should receive a refund for payments made unless you gave express consent for immediate access to digital content and acknowledged loss of the right. To start this, contact [email protected] or use the online Members Area. See Consumer Contracts Regulations 2013.

Service termination by Shaw Academy

If Shaw Academy stops providing a service you paid for in advance they state they will give notice and refund sums paid for services not provided. Keep email confirmations and bank statements as evidence and request a written refund timeline from [email protected].

Price increase

If Shaw Academy increases the price for an ongoing subscription and you wish to cancel as a result, refer to your contract terms and request cancellation citing the price change. Provide screenshots of the price change or billing notice. The applicable consumer protection is the Consumer Rights Act 2015 for unfair terms when a unilateral price change conflicts with the contract.

Death of subscriber

To cancel because of the subscriber's death, contact [email protected] with a copy of the death certificate and the account email. Ask for account closure and refund of any prepayments for unused service. This is handled case by case; include proof documents in the first message.

Legitimate ground accepted by Shaw Academy

Shaw Academy accepts cancellation requests via their online process, email [email protected] and by returning the cancellation form. Provide the subscription ID or email and any documentary proof required. The legal basis for many grounds is the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.

End of commitment

If you are on an Annual plan with a 12 month commitment, cancellation before the end of that term may not stop future automatic renewal. Check your plan details on your Student Profile and give notice at least 30 days before renewal when required by Shaw Academy's stated notice practices.

Before you cancel: negotiate

Shaw Academy sometimes offers retention options to keep customers on board but specific retention offers are not published in the public terms. When you request cancellation through the Members Area or by email, ask for the following: a discount on your next billing cycle, a pause for 1 to 3 months, or a switch to an annual plan with a fixed price. If an agent offers a retention deal request it in writing by email before accepting. Mention your target saving amount in GBP when you ask.

What cancelling saves you - concrete math

Use your current plan to compute savings. Examples using published prices:

• Monthly subscription at £49: 12 x £49 = £588 per year.
• Monthly subscription at £79: 12 x £79 = £948 per year.
• Quarterly at £120 per quarter: 4 x £120 = £480 per year.
• Quarterly at £200 per quarter: 4 x £200 = £800 per year.
• Annual plan at £400: 1 x £400 = £400 per year.
• Annual plan at £600: 1 x £600 = £600 per year.
• One Course Plan at £49.98 every 28 days is approximately £49.98 x 12 = £599.76 per year if renewed monthly.

Example saving calculations:

• If you are on the Monthly £49 plan and move to Annual £400, your saving is 12 x £49 minus £400 = £588 - £400 = £188 saved per year.
• If you are on Monthly £79 and move to Quarterly £120, compare annual costs: 12 x £79 = £948 versus 4 x £120 = £480, saving 948 - 480 = £468 per year.

Cheapest real alternative

A low-cost single-course alternative is Udemy where individual courses can be bought from around £9.99 during sales. If you take 5 different one-off courses at £9.99 each your total is 5 x £9.99 = £49.95 per year versus a Shaw annual at £400. That example shows potential savings but check course content and certification requirements before switching.

Key UK laws and regulator

Your rights to cancel distance contracts come from the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The regulator with oversight of subscription practices and unfair contract terms is the Competition and Markets Authority (CMA) and local Trading Standards.

Cooling-off and refunds

The Consumer Contracts Regulations 2013 give you 14 days to change your mind and receive a refund for most distance contracts. The right starts when you enter the contract. If you gave express consent for immediate access to digital content and acknowledged the loss of the right, you may lose the cooling-off right after starting the content. See the full text at legislation.gov.uk.

Quality and unfair terms

The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill. Unfair contract terms, such as hidden auto-renewal clauses that are difficult to cancel, can be challenged under CMA guidance. If Shaw Academy uses hard-to-cancel practices you may complain to Citizens Advice and Trading Standards.

Escalation routes

1) Complain to Shaw Academy first and keep records. 2) If unresolved, get help from Citizens Advice and Trading Standards. 3) For card payments, consider Section 75 or a chargeback via your card issuer if eligible. 4) If the issue concerns unfair contract terms or persistent unauthorised charges, report to the CMA.

Check access and final billing

After cancellation, check whether you retain access until the end of the paid period or lose it immediately. Save screenshots of your membership page and the cancellation confirmation. Monitor your bank statements for 30 days after cancelling to confirm no further charges.

Save proof and request confirmation

Keep any email confirmations, screenshots and registered post receipts. If you cancelled by email or post and do not receive confirmation within 14 days ask for written confirmation. Use saved evidence if you need to request a refund or dispute a charge.

Data, certificates and reactivation

If you need certificates or course data after cancellation ask Shaw Academy to export your data or issue certificates. If you wish to rejoin, check current promotional offers and whether previous progress is retained on reactivation.

Follow this checklist to cancel cleanly and protect your consumer rights.

• Log in to the Members Area and attempt cancellation under Membership and Payments; screenshot the confirmation.
• If you signed up via Apple or Google, cancel through the App Store or Google Play and save confirmation.
• If you cannot cancel online, email [email protected] with full account details and keep your sent message.
• If required, download and send the cancellation form from the official form by registered post to the Dublin address and keep the receipt.
• Check bank statements for unexpected charges for 30 days after cancellation and prepare to contact your card issuer for chargeback (Section 75) if needed.
• If cancelling within 14 days after ordering, state your right to cancel under the Consumer Contracts Regulations 2013 and request a refund.