Billoff unlimited subscription: £0.79 promo for 48h, then £43.12 per month with no commitment
We generate and send your cancellation letter to Deliveroo Plus by registered mail
Sender
Recipient
Digital registered letter with receipt of acceptance
Subject : Cancellation of Deliveroo Plus agreement
Step-by-step 2026 guide to cancel Deliveroo Plus, refunds, rights and cheapest alternatives. Clear steps, prices and escalation routes.
| fastest method (name it + why) | Website or App - immediate access to 'Account' > 'Deliveroo Plus' to manage and cancel the subscription; instant confirmation on screen |
| effective delay | Immediate cancellation request; benefits continue until the end of the current billing period |
| notice period | Must cancel before the end of your current billing cycle to avoid being charged for the next billing cycle |
| cancellation fee | 0 |
| minimum commitment | No minimum commitment beyond the current monthly or annual billing cycle |
| phone + hours | Not published by Deliveroo Plus |
| postal address for registered letter | Deliveroo Plus, Cousin Lane, EC4R 3TE London, United Kingdom |
Deliveroo Plus is a paid loyalty subscription from Deliveroo plc that reduces delivery fees and offers other perks on restaurant and shop orders. It is organised into tiers including Plus Silver, Plus Gold and Plus Diamond with different minimum order thresholds and benefits.
The service targets frequent Deliveroo customers who order food, groceries or retail items regularly and want lower delivery costs and occasional credits or priority delivery features.
| Legal name | Deliveroo plc |
| Parent | DoorDash |
| Founded | 2013 |
| Headquarters | London, United Kingdom |
| CEO | Miki Kuusi |
| Monthly active users | 7.1 million |
| method | steps summary | estimated time | proof obtained | difficulty |
|---|---|---|---|---|
| Website or App | Go to Account > Deliveroo Plus, choose cancel | 1-5 minutes | On-screen confirmation; email if available | Easy |
| iOS (Apple Subscriptions) | Use Apple ID subscriptions in Settings to cancel Deliveroo Plus | 2-5 minutes | Apple subscription cancellation screen and email from Apple | Easy |
| Android (Google Play) | Open Google Play > Subscriptions > Deliveroo Plus > Cancel | 2-5 minutes | Google Play cancellation confirmation and email from Google | Easy |
| Deliveroo Customer Care (contact form) | Use Deliveroo contact page to request cancellation | Same day to several days | Support ticket reference or email | Medium |
| Post (registered letter) | Send signed written cancellation to Deliveroo Plus postal address | Several days to be received; notice effective when Deliveroo receives it | Postal proof of delivery | Medium |
Rule - If you move to a location where Deliveroo Plus is not offered, you can cancel immediately. Required proof documents - provide the new address in writing and a utility bill or tenancy agreement showing the move. Applicable law - Consumer Rights Act 2015 for service expectations.
Rule - If Deliveroo raises the subscription fee during your active period, you have the right to cancel if the contract allows cancellation for price changes. Required proof documents - a screenshot or copy of the price change notice from Deliveroo and your account details showing the old price. Applicable law - Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Rule - The estate may cancel the subscription. Required proof documents - death certificate and the account holder name and email. Applicable law - Consumer Rights Act 2015.
Rule - Deliveroo will reimburse fees pro-rata if Deliveroo terminates, deactivates or suspends your account for reasons other than your breach. Required proof documents - Deliveroo’s written termination notice. Applicable law - Consumer Rights Act 2015.
Rule - If you are on a monthly or annual plan, cancellation takes effect at the end of the current billing period unless you are within a 14-day cooling-off period. Required proof documents - cancellation confirmation from Deliveroo. Applicable law - Contract terms must comply with Consumer Rights Act 2015.
Rule - Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have 14 calendar days from contract formation to cancel and request a full refund if you change your mind. Required proof documents - notification of cancellation by email or via the app within 14 days. Applicable law - Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Deliveroo is known to offer retention options when a customer attempts to cancel. Research shows possible offers include a free month or a discounted month and options to downgrade (for example from Gold monthly to a lower tier) that take effect at the end of the billing period. To ask - start cancellation via the app or contact Deliveroo Customer Care at https://deliveroo.co.uk/faq or https://corporate.deliveroo.co.uk/contact/, explain why you want to leave and request a retention offer or downgrade. Keep any offer in writing before you accept.
Compute yearly cost and savings by plan:
Examples of savings:
Cheapest real alternative from competitors: Uber One at £4.99 per month or £49.99 per year. For customers seeking the lowest monthly price, Plus Silver at £3.49 per month is cheapest among Deliveroo tiers. Competitor prices: Uber One £4.99/month (£49.99/year), Just Eat+ £5.99/month.
The Consumer Rights Act 2015 requires that services are performed with reasonable care and skill and protects against unfair contract terms. The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 grant a 14-day cooling-off period for most online contracts.
Under the Consumer Contracts Regulations 2013 you have 14 calendar days from contract formation to cancel and obtain a full refund for change of mind. Deliveroo must reimburse you without undue delay and no later than 14 days after being informed of the cancellation, using the same payment method used for the subscription fee.
The Competition and Markets Authority (CMA) considers hard-to-cancel subscriptions and unclear auto-renewal terms to be potentially unfair. If Deliveroo refuses a lawful refund or applies unfair contract terms, escalate first to Deliveroo Customer Care, then to Citizens Advice for guidance, and pursue Section 75 with your card issuer or chargeback if eligible.
After cancellation you keep benefits until the end of the current billing period. Confirm the expiry date in your Deliveroo account and keep the cancellation confirmation.
Check your payment method for final charges. If you cancelled within the 14-day cooling-off period request a refund; Deliveroo must reimburse within 14 days using the same payment method. Retain screenshots, emails and payment statements.
To re-activate, subscribe again through the app or website. Any promotional retention offer you received previously may not be repeatable.
Follow this checklist to cancel Deliveroo Plus and protect your rights.
£3.49
/ mois
Free delivery on restaurant orders over £15 and shop orders over £25. Available through partners or Deliveroo Students for some customers.
£4.99
/ mois
Free delivery on restaurant orders over £10 and shop orders over £15. Potential 10% credit back on larger restaurant spends and £5 late-delivery credit.
£11.99
/ mois
Priority Delivery. Available by invite only to selected customers.
No commitment. Billoff helps you cancel or adjust your Deliveroo Plus subscription without hunting down every detail alone.
Below are common alternatives people compare for this type of subscription.
£4.99
/ mois
Combines food delivery (Uber Eats) and ride-hailing benefits in one subscription.
£5.99
/ mois
No auto-renew in some offers and free delivery on eligible orders from participating restaurants.
£4.99
/ mois
Lower minimum order values for free delivery compared to Silver and potential credit perks.
Deliveroo Plus is available in many countries. Here are several frequently cited markets:
What you should know about Deliveroo Plus subscription and cancellation terms:
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds depend on billing date, country, and payment channel.
The family plan admin can add or remove members per the service’s household and age rules.
Plan changes and cancellations follow the provider’s terms and local law.
Billoff simplifies cancellation: we handle the cancellation process for your Deliveroo Plus subscription, whichever payment method you use.
Cancel, adjust, or compare options in a few clicks.