Cancel Deliveroo Premium the easy way

Service overview

Deliveroo Premium is a subscription that reduces delivery costs and adds delivery guarantees on Deliveroo orders. Benefits depend on the plan and include unlimited free delivery above minimum order values, On-Time Promise credits for late deliveries and occasional credit back on qualifying orders.

Key features by plan

Plans include reduced or free delivery on restaurant and grocery orders, On-Time Promise credits and, for some plans, 10% credit back on qualifying restaurant orders. Some plans are invite-only.

Company facts

Web / Deliveroo account

1. Open deliveroo.co.uk and sign in to your account.
2. Go to Account then Subscriptions or Plus section.
3. Select the Deliveroo Premium subscription and choose Cancel.
4. Confirm the cancellation when prompted. Save a screenshot of the confirmation page.
5. Check email for a cancellation confirmation. If you do not receive one, contact [email protected].

iOS (App Store)

1. Open the App Store on your iPhone or iPad and tap your profile.
2. Select Subscriptions then find the Deliveroo subscription.
3. Tap Cancel Subscription and confirm. Keep the App Store cancellation record.

Android (Google Play)

1. Open Google Play Store and tap your profile.
2. Choose Payments and Subscriptions then Subscriptions.
3. Select the Deliveroo subscription and tap Cancel Subscription. Save Google Play's confirmation email.

Phone

1. Call Deliveroo at 020 3308 1000.
2. Ask the agent to cancel your Deliveroo Premium subscription and request a cancellation reference number or email confirmation.
3. If no confirmation is given, follow up with an email to [email protected] quoting the call date and time.

Email / Help form

1. Send an email to [email protected] or use the Deliveroo contact page.
2. Include your account email, full name and a clear request: Cancel my Deliveroo Premium subscription.
3. Save any reply as proof of cancellation.

Post (registered letter)

1. Write a signed letter: state your full name, account email and request to cancel Deliveroo Premium immediately and stop renewal.
2. Send by registered post to Deliveroo Premium, 1 Cousin Ln, EC4R 3TE London, United Kingdom.
3. Keep proof of postage and any reply received.

Moving permanently outside Deliveroo coverage

If you permanently move to a location where Deliveroo Premium is not available, request cancellation via your account or contact support and provide proof of new address such as a utility bill or tenancy agreement. Deliveroo does not publish a specific relocation exception list; provide evidence with your request.

Applicable law: Consumer Rights Act 2015 for service performance.

Price increase

If Deliveroo increases the subscription price, check the service notification from Deliveroo. If the change is material and you do not accept it, you may cancel before the change takes effect to avoid the new price. Keep the email or message notifying you of the price increase as proof.

Applicable law: Consumer Rights Act 2015 regarding contract terms and unfair terms.

Death of the subscriber

To cancel because of the subscriber's death, contact Deliveroo support and provide legal proof such as a death certificate and an official document proving you are the executor or administrator of the estate. Deliveroo does not publish a specific template for this situation; send documents via the contact page or to [email protected].

Applicable law: normal contract termination rules and Deliveroo account policies.

Legitimate grounds accepted by Deliveroo Premium

Deliveroo has not published a specific list of legitimate grounds for immediate cancellation beyond standard consumer rights. Research shows no published special legitimate grounds accepted; use standard evidence such as proof of relocation, death certificate or notice of material price change.

End of commitment

For monthly plans you can cancel any time before the next billing date. For annual plans selected customers must wait until the end of the annual period; Deliveroo requires annual plans to run their full year and does not allow switching to monthly before the end of the committed year.

Cooling-off (14 day right)

If you bought Deliveroo Premium online you have a 14 day cooling-off period under the Consumer Contracts Regulations 2013. You can request a full refund within the first 14 days of a paid period provided you have not used Plus benefits. If you cancel after 14 days you are not entitled to a refund for change of mind under Deliveroo policy.

Applicable law: Consumer Contracts Regulations 2013.

Before you cancel: how to ask for retention offers

Research shows no published list of retention offers from Deliveroo Premium. There are no reported standard retention offers in the available data. To request a retention offer, contact Deliveroo via the in-app Account > Subscriptions chat or email [email protected] and ask whether any promotional pricing, a discounted monthly rate or a free month is available. Provide your account details, recent order frequency and any competing offers you are considering. Use Deliveroo Help Centre to find support contact options.

Yearly savings calculation and cheapest alternative

Use these exact prices from Deliveroo research to compute yearly costs.

• Plus Silver: £3.49 monthly. Yearly cost: £3.49 x 12 = £41.88. Annual billed price: £34.90 (saving compared to monthly: £41.88 - £34.90 = £6.98).
• Plus Gold: choose the published low-end monthly price £4.99. Yearly cost: £4.99 x 12 = £59.88. Annual listed price: £49.90 (saving vs monthly: £10.00).
• Plus Diamond: published monthly examples range from £11.99 to £25. Yearly cost example at £11.99: £11.99 x 12 = £143.88.

Cheapest competitor from the research: Uber One at £4.99 monthly or £49.99 annual. Compare Deliveroo Plus Silver at £3.49 monthly to Uber One at £4.99 monthly: choosing Plus Silver saves £1.50 per month or £18.00 per year compared to Uber One (calculation: £4.99 - £3.49 = £1.50; £1.50 x 12 = £18.00).

Examples of yearly cost comparisons:

• Deliveroo Plus Silver monthly: £3.49 x 12 = £41.88 per year.
• Deliveroo Plus Gold monthly: £4.99 x 12 = £59.88 per year.
• Uber One monthly: £4.99 x 12 = £59.88 per year or annual £49.99.
• Just Eat+ monthly: £5.99 x 12 = £71.88 per year.

Key UK consumer laws

Two primary laws apply: the Consumer Contracts Regulations 2013 which grant a 14 day cooling-off period for online contracts and the Consumer Rights Act 2015 which requires services to be performed with reasonable care and skill. The Competition and Markets Authority (CMA) enforces rules on unfair contract terms and hard-to-cancel subscriptions.

Cooling-off and refunds

The Consumer Contracts Regulations 2013 provide a 14 day right to cancel Deliveroo Premium purchased online and receive a full refund if you have not used subscription benefits. If you start digital content early you may lose the right to a refund if you gave express consent and acknowledged immediate supply.

How to escalate a dispute

Step 1: Contact Deliveroo via Deliveroo contact or [email protected] and keep written records. Step 2: If unresolved, contact Citizens Advice for guidance. Step 3: For card payments, consider Section 75 or chargeback via your card issuer. Step 4: If issues relate to unfair terms or persistent difficult cancellation practices, report to the Competition and Markets Authority (CMA).

Check final billing and account status

After cancellation verify the date your subscription stops and whether you were charged for an extra period. Deliveroo states benefits continue until the end of the current billing period but you will not be charged for future periods if cancellation was made before renewal.

Data, access and re-activation

Your Deliveroo account remains active after you cancel Premium; you will lose Premium benefits at the end of the billing cycle. To re-activate Premium later, return to the subscription page at Deliveroo Premium and subscribe again. Save copies of any cancellation confirmation emails and screenshots for your records.

Before and after canceling, follow this checklist to avoid billing mistakes and preserve rights.

• Log in to your Deliveroo account and cancel via Account > Subscriptions and save a screenshot of the confirmation page.
• If you subscribed via Apple or Google, cancel in the App Store or Google Play subscriptions section and save the store confirmation email.
• Note the billing date and ensure cancellation occurs before renewal to avoid an extra monthly charge.
• If you want a refund under the 14 day cooling-off period, request it in writing within 14 days of purchase and state you have not used Premium benefits.
• If charged after cancellation, contact [email protected] and include cancellation proof and payment receipts.
• If you paid by credit card and cannot resolve with Deliveroo, contact your card issuer about chargeback or Section 75 for qualifying purchases.