Cancel Glovo Prime the easy way

Glovo Prime defined

Glovo Prime is a paid monthly subscription that gives members unlimited free delivery on eligible orders and other perks such as exclusive discounts and priority support. Subscriptions renew automatically each month until cancelled.

Who uses Glovo Prime

Glovo Prime targets urban customers who order food, groceries or retail items frequently and want to avoid per-order delivery fees when their orders meet the minimum value for free delivery.

Company facts

Official Glovo company information and general Glovo Prime descriptions are available on Glovo's official pages: About Glovo and Glovo Help and Terms pages such as Glovo terms.

Web (recommended)

1. Open the Glovo app or visit your account page on the Glovo website.
2. Tap or click your profile, choose Subscriptions or Prime membership.
3. Select Unsubscribe or Cancel Prime and confirm the action.
4. Keep the in-app confirmation screen and any confirmation email. Cancellation must be submitted at least 2 business days before the renewal date to avoid the next charge.

iOS (App Store subscription)

1. Open the App Store on your iPhone or iPad.
2. Tap your profile icon, then Subscriptions.
3. Find Glovo Prime in the list and tap Cancel Subscription.
4. Keep the App Store confirmation screenshot; Glovo cannot cancel App Store subscriptions for you.

Android (Google Play subscription)

1. Open the Google Play Store app.
2. Tap your profile, then Payments & subscriptions, then Subscriptions.
3. Select Glovo Prime and choose Cancel subscription.
4. Keep the Google Play confirmation email or screenshot; Glovo does not control these cancellations.

Phone / Support chat / Email

1. Open the Glovo app, go to Help or support chat to request cancellation, or send a support request through the in-app contact form.
2. Provide your account email and request 'Unsubscribe from Glovo Prime'.
3. Save the support ticket number and any confirmation email. Allow up to 5 working days for a reply.

Post (registered letter)

1. Write a clear statement that you cancel Glovo Prime with your account details, full name, email and date of cancellation.
2. Send the letter by registered post to: Glovo Prime, C/ Pallars 190, 08005 Barcelona, Spain.
3. Keep the postal proof of delivery; allow 7-10 days for delivery and 5-7 working days for Glovo to confirm processing after receipt.

If your subscription started through Apple or Google, you must cancel through those stores. See Glovo's help documentation for details: Glovo FAQ.

Moving abroad or to an unsupported area

If you move to an area where Glovo Prime is not available, state your new address and provide proof such as a signed tenancy agreement, utility bill or council tax bill showing the new address. Legal basis: Consumer Contracts Regulations 2013 for changes in service availability and general contract termination rights.

Price increase

If Glovo increases the subscription price during a renewal and you reject the increase, you may cancel the subscription. Provide the screenshot of the price change notice and the renewal date as proof. Legal basis: Consumer Rights Act 2015 protects consumers from unfair contract terms. Retain the notice from Glovo as evidence.

Death of the subscriber

To cancel after the death of a subscriber, send a copy of the death certificate and a statement of authority (executor or next of kin) to Glovo support or by post to the registered address. Legal basis: standard contract termination on death under general contract law; provide official documents.

Legitimate ground

Research does not list specific extra legitimate grounds accepted by Glovo Prime beyond the standard ones above. For legitimate grounds such as persistent failure to provide the service with reasonable care or skill, collect evidence such as order histories and support correspondence. Legal basis: Consumer Rights Act 2015 for services not provided with reasonable care and skill.

End of commitment

Glovo Prime has a minimum commitment of one month. After this period you can cancel at any time, but the subscription remains active until the end of the current billing period. Provide the original subscription start date as proof.

Cooling-off period

If you subscribed online, you may have a 14-day cooling-off right under the Consumer Contracts Regulations 2013. If you wish to exercise it, notify Glovo with a clear statement within 14 days of subscription and request a refund. Note: if you consented to immediate digital content delivery (for example, activation of membership benefits) you may lose some rights; check the exact circumstance and keep records. See legislation: Consumer Contracts Regulations - cooling-off rights.

Before you cancel - negotiate

Retention offers reported in research include discounted subscription rates and free trial extensions. Ask Glovo support in-app or by email for a retention offer before cancelling. Example request script: state your account email, say you want to cancel and ask if any discount or trial extension is available to keep your membership. Keep any offer in writing as a screenshot or email.

What cancelling saves you - yearly calculations

Calculate annual costs based on published monthly prices.

Glovo Prime standard monthly rates from research: £5.99 and £7.99.

Annual cost examples:

• Glovo Prime at £5.99 x 12 = £71.88 per year.
• Glovo Prime at £7.99 x 12 = £95.88 per year.
• Promotional first month examples: first month at £0.99 or £3.99 then standard thereafter.

Compare with real alternatives from research:

• Deliveroo Plus Gold: £4.99 monthly or annual £49.90. Annual monthly price: £4.99 x 12 = £59.88. Saving versus Glovo at £5.99: £71.88 - £59.88 = £12.00 per year.
• Uber One: £4.99 monthly or annual £49.99. Annual cost: £4.99 x 12 = £59.88. Saving versus Glovo at £7.99: £95.88 - £59.88 = £36.00 per year.
• Just Eat+ 90-day subscription one-off payment: £5.99 per 90 days. Yearly equivalent: 4 payments x £5.99 = £23.96 per year.

Example concrete decision: canceling Glovo Prime at £5.99 and switching to Deliveroo Plus Gold at £4.99 saves £12.00 per year. Switching to Just Eat+ (repeat 90-day payments) yields annual cost £23.96 and saves £71.88 - £23.96 = £47.92 per year compared to Glovo at £5.99 monthly.

Key UK consumer laws

Primary protections are the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. The Consumer Contracts Regulations 2013 give a 14-day cooling-off period for most online contracts; the Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and prevents unfair contract terms.

Auto-renewal and CMA expectations

The Competition and Markets Authority views hard-to-cancel subscriptions and unclear auto-renewal terms as potential unfair practices. You must be able to cancel without disproportionate obstacles and Glovo must honour properly submitted cancellations.

How to escalate

Start by complaining to Glovo support and keep records. If unresolved, get advice from Citizens Advice and lodge a complaint with the relevant ombudsman for your sector where applicable. For card payments, consider Section 75 for qualifying credit card purchases or chargeback via your card issuer for debit card transactions.

Check access and final billing

After cancellation, your Prime benefits remain until the end of the current billing period. Verify the next billing date and check your card statement after that date to confirm no further charges. If you were charged after a valid cancellation, contact Glovo support and keep proof of cancellation.

Data and account reactivation

Your account remains available for orders after cancellation. If you want Prime again, you can reactivate through the app; the subscription will renew monthly. Keep a copy of the cancellation confirmation in case of billing disputes.

Refunds and unused periods

Glovo's published refund policy states that payments for Glovo Prime are not refundable and no refunds or credits are given for unused or partial membership periods during a one-month period. The only cited exception is if Glovo cancels an order without just cause, where a refund for that order may apply. If you believe you are entitled to a statutory refund (for example under the 14-day cooling-off right), contact Glovo and Citizens Advice for assistance.

Follow this checklist to ensure cancellation is effective and you keep evidence.

• Find your renewal date in the Glovo app or subscription details.
• Cancel at least 2 business days before the renewal date.
• Use the Web unsubscribe flow for the fastest confirmation and save the in-app confirmation screen.
• If you subscribed via Apple or Google, cancel in the App Store or Google Play store and save the store confirmation.
• If you send a registered letter, keep the delivery receipt and allow 7-10 days for delivery plus 5-7 working days for processing.
• Check your bank/credit card statement after the renewal date to ensure no further charge.
• If charged in error after cancellation, open a complaint with Glovo and consider Section 75 or chargeback if applicable.