Cancel Just Eat Premium the easy way

Overview

Just Eat Premium, also called Just Eat+, is a short-term membership that offers reduced delivery costs from participating restaurants and stores. The product offered in recent official guidance is a 90-day membership that costs £5.99 as a single payment.

Key benefits

Benefits include free delivery on qualifying orders over £15 when ordering from participating partners. The membership does not cover service fees, bag fees, payment fees or tips.

Company facts

For Just Eat general terms see Just Eat terms and conditions.

Website - step by step

1. Sign in at the Just Eat website or the app.
2. Open your account area and select 'My Just Eat+'.
3. Click 'Request Cancellation'.
4. Save any on-screen confirmation or email you receive as proof.

iOS and Android app - step by step

1. Open the Just Eat app on your device.
2. Tap your profile then 'My Just Eat+'.
3. Choose 'Request Cancellation' and confirm the request.
4. Keep the confirmation email or screenshot showing the cancellation request.

Phone or live chat - step by step

1. Use the in-app help or website help options to start live chat or locate phone contact paths in the help centre.
2. Explain you want to cancel the Just Eat+ membership and request confirmation reference.
3. Save chat transcripts or reference numbers for proof.

Post - step by step

1. Write a clear cancellation request with your account email and order or membership reference.
2. Send as a registered or recorded delivery to: Just Eat Premium, 2 Fleet Place, EC4M 7RF London, United Kingdom.
3. Keep proof of postage and delivery receipt.

Cooling-off period (14 days)

You have a 14-day cooling-off right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. For a Just Eat+ membership you may request cancellation within 14 days from contract formation and a refund will be calculated based on membership use during those 14 days. Provide the cancellation request via 'My Just Eat+' or by written notice. Law applicable: Consumer Contracts Regulations 2013.

End of commitment

Just Eat+ is a 90-day single payment membership. There is no fixed ongoing contract beyond 90 days unless you renew. To stop further membership purchases do not renew after expiry. If you renew, cancel before the next payment or renewal period if applicable. Refer to Just Eat terms and conditions for renewal details.

Price increase

If Just Eat changes the price on renewal, you may cancel before renewal to avoid the new price. If a contractual term increases charges in a way that is unfair you may raise a dispute under the Consumer Rights Act 2015. Evidence required: the notice of price increase and your membership renewal details. Law applicable: Consumer Rights Act 2015.

Moving address

If you are moving and the service is not available at your new address, request cancellation and provide evidence such as a new address confirmation or a utility bill. Just Eat's membership availability is determined by participating partners in your area. Law applicable: Consumer Rights Act 2015.

Death of subscriber

If the subscriber dies, a close family member or executor can contact Just Eat to request cancellation and provide a copy of a death certificate or probate document. Evidence required: death certificate and account details.

Legitimate grounds for refund or complaint

For refunds related to orders (not membership), you must inform Just Eat within 24 hours of placing your order if you seek a refund or compensation for poor quality or missing items. Just Eat may ask for evidence such as photographs. Law applicable: Consumer Rights Act 2015.

Before you cancel: negotiate

Just Eat customer care can be asked for retention offers at the moment you request cancellation. Research shows no widely published automatic retention offers for Just Eat+; retention or discount offers are not publicly documented. To request a retention offer, contact Customer Care during your cancellation request and ask whether a renewal discount or promotional credit is available. Keep chat transcripts or email confirmation of any offer made.

What cancelling saves you

Plan price: Just Eat+ costs £5.99 per 90 days. If you bought continuous 4 memberships to cover 360 days, annual cost = £5.99 x 4 = £23.96 per year. Free delivery threshold is £15 so each qualifying order avoids delivery fees that would otherwise apply.

Example comparison with competitors:

Deliveroo Plus estimated price used for comparison: £7.99 per month -> annual cost = £7.99 x 12 = £95.88 per year. Uber Eats Pass estimated price used for comparison: £6.99 per month -> annual cost = £6.99 x 12 = £83.88 per year. Amazon Prime monthly price for delivery benefits: £8.99 per month -> annual cost = £8.99 x 12 = £107.88 per year.

Cheapest real alternative by annualised comparison: Just Eat+ annualised cost £23.96 is lower than Deliveroo Plus at £95.88, Uber Eats Pass at £83.88, and Amazon Prime at £107.88. Savings if you stop buying Just Eat+ and replace with Deliveroo Plus: £95.88 - £23.96 = £71.92 per year.

Key UK laws that protect you

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 gives a 14-day cooling-off period for distance contracts concluded online. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and prohibits unfair contract terms. For subscriptions and auto-renewal, the Competition and Markets Authority scrutinises hard-to-cancel subscriptions and unclear auto-renewal terms.

How to escalate

Step 1: Complain to Just Eat via the method that gave you the service and keep records. Step 2: If unresolved, contact Citizens Advice or report to Trading Standards. Step 3: For card payments where refusal to refund persists, consider a Section 75 claim or a chargeback through your card issuer for qualifying payments. Evidence required: chat transcripts, screenshots, photos of the problem, bank statements.

Official documents: See Just Eat terms at https://www.just-eat.co.uk/terms-and-conditions.

Check access and billing

Verify that your account no longer shows an active Just Eat+ membership. If you received a refund, check your original payment method and your account credit. Example: a customer in research reported receiving £7.00 back as app credit for an order issue.

Data and re-activation

Your account, order history and saved addresses remain on your Just Eat account after cancellation. To re-activate Just Eat+ you can purchase a new 90-day membership. If you plan to re-subscribe, note that renewals may be available within 30 days after expiry.

Disputes and evidence

If you believe a refund was handled incorrectly, escalate with Citizens Advice or your card issuer for a Section 75 claim. Keep all proof including screenshots, emails and any photographic evidence requested by Just Eat when reporting order issues.

Use this checklist to cancel and protect your rights.

• Log in and request cancellation via 'My Just Eat+' and save the on-screen confirmation or email.
• If within 14 days and you want a refund, request cancellation using the My Just Eat+ page to trigger the cooling-off calculation.
• Keep screenshots of the membership page, confirmation and any chat transcripts.
• If you need to send post, use registered delivery to: Just Eat Premium, 2 Fleet Place, EC4M 7RF London, United Kingdom.
• If you do not receive a satisfactory response within 14 days, contact Citizens Advice or consider a Section 75 or chargeback with your card issuer.
• Record any offered retention discounts or credits and keep proof of the offer.